Delta Airlines is one of the largest American airlines and is headquartered at Hartsfield-Jackson Atlanta International Airport. It has one of the largest network hubs in the world and flies to over 325 destinations in 64 different countries. What began as Huff Daland Dusters, a crop dusting service, later became Delta Air Services with passenger flights starting in June 1929.
2013 saw Delta become the world's largest airline in terms of scheduled passengers, and the second largest in terms of revenue passenger-kilometers.
The company has worked extensively to make sure that customers have perks on most (if not all) planes in its fleet.
Passengers in the wide-bodied Boeing 766 are guaranteed to have wireless Internet available. Other models of planes may have Wi-Fi, but this feature has to be added to some planes (especially the fleet of Airbus and smaller narrow-bodied models).
Delta Sky Magazine, which is published by MSP Communications offers customers a wide variety of items to be perused in-flight.
Keep reading for pros and cons, plus Delta reviews from real customers.
There is a lot to like about Delta's SkyMiles rewards program. It is one of the only airlines in the industry to not let its customers' frequent flier miles expire. This perk for returning customers provides the potential for significant value over time.
Additional perks that come with being a SkyMiles member include flight upgrades, vacation packages, and other amenities.
There are no blackout dates for Delta's SkyMiles program.
Transparency is an important component of Delta's packages. Their travel insurance (offered through Allianz) is straightforward, easy-to-understand, and is perfect for nearly every passenger.
Another positive aspect of flying with Delta is that you are able to pay for a flight with sources of credit other than a credit card. Another payment option that could be used, for example, is Bill Me Later.
Delta has a wide array of destinations available for its clients. Their network of partners makes it easy for customers to get anywhere in the United States.
In some states, it was also possible to get to smaller cities through some of their partners. For example, we found that Moab, UT (a popular tourist spot) has scheduled service with SkyWest and Delta.
Another thing that separates Delta from their competition is their fleet of planes. Several Airbus and Boeing models are used in its wide-bodied fleet, and come with Wi-Fi, LCD displays (as of 2012), and AC power for laptops (on some planes).
Many narrow-bodied planes, mainly used for smaller connecting flights, also have Wi-Fi and other entertainment options available for customers.
The carrier has an extensive meal service for its flights, and any flight over six hours has a complimentary meal.
There is a wide variety of beverages available on flights. Alcoholic beverages include wine, beer, and some other liquor varieties that vary in price based upon the flight.
Also, all non-alcoholic beverages (including soda and coffee) are free.
A customer service experience with Delta is most likely to be positive. The website is filled with information that potential fliers may ask. It is simple to contact customer support via Domestic Flight Booking service number (800-221-1212), to ask specific questions about prices for purchasing a ticket. This is also a great place, along with their website, to get information about travel insurance.
As per Flightstats.com, Delta flights arrive on-time roughly 87% of the time. Compared to other top airlines, this is very competitive.
Let's face it; airlines can have a lot of problems when it comes to baggage. The largest complaints with Delta seems to stem from checked baggage fees. Some customers complained about the second checked baggage fee of $35. When customers take a carry-on that should be checked, some became offended at the complimentary free baggage check after check-in.
Going overseas, some customers had issues with the economy upgrade perks to their ticket. When the economy comfort perks had been "overbooked," customers were issued a refund, but often complained at not getting the experience that they had originally paid for.
Overall, these complaints were to be expected when flying in general, and most customers were pleased with their Delta experience.
Great flight options, low airfare and awesome customer service. I always fly Delta and have never been disappointed. They always seem to have the smoothest flights and friendliest flight attendants.
We use Delta a lot when flying. My flights have rarely been delayed more then 30 minutes. Most of the time check in and boarding goes really smooth. Flight attendants have been very helpful . I do not like the added fees for baggage. The snacks provided are ok for kids. Generally a good reliable airline.
Very poor on-time reliability, most especially compared with others flying same route
Our last flight was a good experience. The Delta flight attendants were excellent.
Great customer service. Planes are usually Trouble free.
International flight was a nightmare. Failure to get luggage on the departure flight from Little Rock. Long delay in Atlanta causing the flight to Ghana, West Africa to be missed. No service at JFK airport upon arriving late. Poorest treatment of a traveling customer I have ever received in my 43 years of international flying.
Newer planes, usually on time. Cancellation policy is horrendous.
Great! Reservations and changing flight and the only improvement is on time flights
Delta has gone from a great company to not so much. Yes, their snacks during your flight are great, but the flight attendants have gone downhill. The last few times we have flown with them they have been rude and act a little snobby. The prices are decent, but for the way that you are treated I would not recommend it.
Delta used to have great service, a great loyalty rewards program and everything going for it. It was at the top of the game. Something changed and Delta is now a penny pinching company that continues to squeeze its passengers for as much as it possibly can. The service has declined and the experience is sub-par. They are no longer my first choice for travel.
Customer service was helpful when I had a child ride by herself. They made sure she was safe. Grateful
Have used Delta Airlines multiple times and they still haven't learned how to efficiently load the plane. Also paying for luggage is ridiculous since the ticket is so high. One of the few services that as a consumer we are ok with waiting.
While flying on a flight to Las Vegas, we had to overshoot the runway because of the heat and turbulence. It was a little scary, but the pilot calmly came on and notified us shortly after as to why he did what he did. It helped put my mind at ease knowing he was safely getting us on the ground.
Delta often has the best prices to the most destinations. They also are great at compensation for storm flight issues. Wish they had a little more legroom in coach and more carry on capacity. They almost always ask for people to check luggage at the gate. They are good with kids and babies
Just fly first class on a Delta air bus to Atlanta. Best flight I have ever had with Delta. Loved the big screen and the adjustable seat.
Delta has been good to me and I used them as a backup when another airline cancelled on me and left me stranded.
When ever I have had an issue of concern I call them and they are very helpful. There service is very good
Reliable, Great Prices, great customer service! I love Delta and look for their availability when flying everytime! I have never had a bad experience and would recommend their service to absolutely anyone! Their selection of flights always seems to have the best options.
Delta Is definitely my fiance and I's go to Airline. The service is just unmatched. The price may be a little bit more then competing airline's but so worth it. I have never had a delayed flight and the flight attendants are so nice.
I have flown with Delta a few times and each time found the experience to be a good one. The staff was helpful and kind and courteous. The flights were smooth and problem free.
I absolutely love Delta Airlines. I have always had a great experience with Delta. I only fly Delta now. They have the best customer service and affordable flights. Also, Delta comfort is a great bonus.
Always my #1 choice when flying. I never have to worry about my bags and they always go above and beyond for me and my littles.
My Delta experiences have all been great. They tend to be priced a little higher than other airlines in my area, but the service is also better than many airlines offer.
Love flying with this airline. Professional, clean and friendly. Easy check in. I love their app that keeps you updated on your flight.
Been flying delta for a long time, service is great. customer service is ok, not bad not the best but my experience has been always friendly. Some delays but its not the crews faults... no real complaints... love their rewards program.!!
Kathy Jo Jorgensen
I fly Delta whenever possible. Ii love the assigned seats and the in seat video screens. I love the easy check in procedures, as well as the check in desk attendants are very friendly and helpful. The flight attendants are very professional and do their best to make your flight enjoyable. Baggage pick up is timely.
I've flown all over the world with Delta. I finally reached Silver status and love that it allows my wife to check her bags in for free. On a recent trip to Maui, my primary bag was over their 50lb limit but they were kind enough to not charge me the fee due to my status. The food on their international flights is surprisingly delicious.
Great flight service! Staff are nice and willing to help! Sent a child to fly alone and the staff would had serviced my child and I made it a overall great experience!
I feel Delta is a very solid company to fly with. I love their travel deals and how I can earn travel points with their credit card.
Flying out of salt lake most of the time we appreciate the variety of places we can fly to using delta.
Just booked a flight with a delta. Love their app. Very easy to use. They keep their cabin the cleanest too.
Lindsey A Brown
Flight prices on Delta can be a bit high at times but the airplanes are usually quite comfortable. They definitely treat their higher sky miles customers very well.
we fly Delta all the time. We have never had a problem. reservations are always easy and there are almost always sales. there have been a couple of times when we needed to make changes and they were able to accommodate those with no issues.
Delta is a very reliable airline. From my experiences, the flights are very organized and professional. When I fly delta I rarely have flight anxiety because I feel calm and reassured by the flight attendants. I would choose delta over most airlines.
I love Delta because they have the best options for flights with fewest stops. I feel the most confident flying with Delta. I love the service that they give.
We used Delta when we fly back from Hawaii. The flight was on time, and we enjoyed the screen on the seat to watch a variety of movies. They also asked if anyone wanted to check in the carry on luggage at the gate for free, and it was sent all the way to the destinations. It was nice to be able to fly light.
I was bumped off a flight and they put us up in a hotel that night.
Hands down the nicest flight attendants and well as the smoothest take offs and landings which is important when you get motion sick. Awesome variety of snacks provided as well.
Excellent service with Delta. They keep me up to date on any flight delays and customer service is very polite.
The service on the plane and getting on the plane was easy because i was in a wheel chair
Service, customer support, movies i can choose durinf the flight..
We recently flew on Delta this past Fall. Our experience was very good. Flight crew and staff were very nice and helpful.
Their customer service is improving. The food is not the best. Not all service personnel value the customers.
Delta is a great company. They are very consistent and try to offer good perks for loyalty.
I have always been pleased with this service and it makes me so happy that I can fly anywhere in comfort!
This summer I had a flight that I booked the wrong date, I immediately called Delta and they helped me fix my flight! Their customer service is amazing!
Every time I have gone on a flight with Delta it has been so stress free. Delta is such a safe way to fly and well worth the money.
Delta is great for a family vacation. Comfortable seats, respectful attendees and in all an outstanding customer service experience.
I love Delta! I feel like when I’m looking for flights Delta provides flights at times i like for an affordable price.
Delta airlines use only the nicest, most advanced airplanes with top of the line equipment. They offer free movies and meals, and their snacks are delightful. I have enjoyed every flight with delta and intend to fly with them again in the future.