Delta Airlines is one of the largest American airlines and is headquartered at Hartsfield-Jackson Atlanta International Airport. Delta has one of the largest network hubs in the world and flies to over 325 destinations in 64 different countries. They began as Huff Daland Dusters, a crop dusting service. Later, the company became Delta Air Services and started doing passenger flights in June 1929. In 2013, they became the world's largest airline in terms of scheduled passengers, and the second largest in terms of revenue passenger-kilometers. They have worked extensively to make sure that customers have perks on most (if not all) of the planes in its fleet. In its wide-bodied planes, the Boeing 766 are guaranteed to have wireless Internet available for its customers. Other models of planes may have Wi-Fi, but they had to add this feature to its planes (especially the fleet of Airbus and smaller narrow-bodied models). They also have the Delta Sky Magazine, which is published by MSP Communications. Their customers can purchase a wide variety of items from this magazine online, after perusing a wide selection of items while in flight.

 

Rank Chart
Checked Bags
WiFi Price
Our Score
#1
Free
$8/day
8.4
#2
$25-$35
$16/day
7.7
#3
$20-$35
$9/hour
7.4

The Good

  • Rewards program
  • Payment options
  • Destinations
  • Fleet
  • Beverages
  • On-time percentage

There is a lot to like about Delta’s SkyMiles rewards program. They claim to be one of the only airlines in the industry to not let its customers’ frequent flier miles expire, which provides their regular customers with the potential for significant value over time. There are additional perks that come with being a SkyMiles member, including flight upgrades, vacation packages, and other amenities. There are no blackout dates for Delta’s SkyMiles program.

Transparency is an important component of Delta’s packages. Their travel insurance (offered through Allianz) is straightforward, easy-to-understand, and is perfect for nearly every passenger.

Another positive aspect of flying with Delta is that you are able to pay for a flight with sources of credit other than a credit card. Another payment option that could be used, for example, is Bill Me Later.

Delta has a wide array of destinations available for its clients. Their network of partners makes it easy for customers to get anywhere in the United States. In some states, it was also possible to get to smaller cities through some of their partners. For example, we found that Moab, UT (a popular tourist spot) has scheduled service with SkyWest and Delta.

Another thing that separates Delta from their competition is their fleet of planes. They have several Airbus and Boeing models in its wide-bodied fleet, which have Wi-Fi, LCD displays (as of 2012), and AC power for laptops (on some planes). Many of their narrow-bodied planes, mainly used for smaller connecting flights, also have Wi-Fi and other entertainment options available for customers.

There is a wide variety of beverages available on flights. Alcoholic beverages include wine, beer, and some other liquor varieties that vary in price based upon the flight. They also have an extensive meal service for its flights, and any flight over six hours has a complimentary meal. Also, all non-alcoholic beverages (including soda and coffee) are free.

A customer service experience with Delta is most likely to be positive. Their website is filled with information that potential fliers may ask. It is simple to contact them through their Domestic Flight Booking service number (800-221-1212), and ask specific questions about prices for purchasing a ticket. This is also a great place, along with their website, to get information about travel insurance.

As per Flightstats.com, Delta flights arrive on-time roughly 87% of the time. Compared to other top airlines, this is very competitive.

The Bad

  • Baggage fees
  • Upgrade issues

Let’s face it; airlines can have a lot of problems when it comes to baggage. The largest complaints with Delta seems to stem from their checked baggage fees. Some customers complained about the second checked baggage fee of $35. When some customers take a carry-on that should be checked, some customers became offended at the complimentary free baggage check after check-in.

Going overseas, some customers had issues with the economy upgrade perks to their ticket. When the economy comfort perks had been “overbooked,” customers were issued a refund, but often complained at not getting the experience that they had originally paid for.

Overall, these complaints were to be expected when flying in general, and most customers were pleased with their Delta experience.

The Bottom Line

We have the utmost faith in recommending Delta as an airline. We really liked their outstanding reputation with customers. Another thing that is very positive is their SkyMiles rewards program. It’s very rare to find an airline that doesn’t let your frequent flier miles expire. However, with Delta, your coverage will vary. There are some changes between the SkyMiles 2015 plan and the 2014 plan and these depend upon the flight purchased and where your flight is going.

Delta is also environmentally friendly. In 2008, they started using a Pre-Kote, a surface treatment to prevent corrosion on its aircraft. Overall, we feel like Delta is on the cutting edge in terms of customer service and its SkyMiles Program.

Customers who are planning to fly with Delta Airlines would find it beneficial to research the companies checked baggage price system in advance. While the fees and prices associated with checked bags are standard, the policy is overwhelming as checked bag prices vary depending on the flight destination for each individual passenger. For example, if a customer is planning on flying within the United States, the first bag checked will be twenty-five dollars. A second bag will see a ten-dollar price increase and cost thirty-five dollars. Any more luggage will be subject to excessive luggage fees. However, if a passenger is traveling from the United States to South America or Asia, there is an allowance of two free checked bags. Most flight destinations and their coordinating checked baggage prices are neatly organized on the Delta website or customers can call in advance the customer support Delta Airlines staff for checked baggage prices for any flight. In addition, passengers flying on with Delta One First Business fares are allotted two free checked bags of a heavier weight to any destination worldwide. Members of the Delta rewards program are also entitled to the first checked bag free to any destination. As with most other airlines, the height and weight limit on standard checked bags is fifty pounds and under, as well sixty-two inches and smaller. As a benefit to customers, Delta Airlines provides an online option to more conveniently pay checked baggage prices by taking care of it before arriving at the airport. Any luggage exceeding either the number of checked bags allowed per ticket or the weight and height limitations are subject to addition excess baggage fees. These fees will be charged per extra item or size, and can be up to fifty dollars extra for the checked baggage price. However, each excess luggage item is individually evaluated and Delta Airline does not provide standard prices in advance.

Delta Airlines provides their customers with many options for travel insurance while flying with their aircrafts. First, the company allows for a twenty-four-hour grace period after purchasing a ticket with Delta Airlines to compare other airline prices or to simply change plans. If a cancellation is made within this twenty-four-hour period, customers will be granted a full refund including any fees associated with purchasing the airline ticket. If a trip cancellation is made after the twenty-four-hour grace period, a full refund might not be possible but Delta Airlines does generally allow for ticket rescheduling allowing a customer to not lose value on their ticket for up to a year after the original travel date. For baggage insurance, Delta Airlines promises to find lost bags within twenty-four-hours of landing and compensate for reasonable expenses that occur during that time. Both domestic flights as well as international flights follow this procedure so passengers can expect the same results no matter where their flight destination. In addition, if lost baggage cannot be located within twenty-one days it will be considered officially lost and Delta Airlines will reimburse for any fee that was charged to transport the bag.

In the event that a flight is delayed, evacuated or has issues for any reason, Delta Airline provides insurance that accommodations for travel will be made for each passenger aboard the flight. Whether it is additional ticket fares that need to be changed, or if a customer is in need of a place to stay to wait for a different flight, Delta Airlines will pay for a hotel of up to one hundred dollars as a courtesy for the inconvenience. Passengers flying who need special assistance or have any type of disability can be assured that the Delta Airlines staff makes assisting a top priority. Any accommodations can be made and are better served when the staff knows of the special requests in advance to boarding the flight. Additionally, Delta Airlines does provide their travelers with twenty-four-seven customer service anywhere in the world through, phone, email, or live chat.

Delta Airline has a rewards program called SkyMiles. This program allows members to sign up for free and collect miles or points by purchasing Delta airfare or by making purchases with one of the many partnering companies participating in the SkyMiles program through credit card use and other avenues. Reward points or miles can then be collected and used to purchase further Delta Airline airfare or to be put towards other gifts and merchandise available through Delta Airlines and the partnering companies participating in the program. Depending on which type of membership a customer is enrolled in through the rewards program the amount of miles per dollar spent can vary. Starting as low as five miles for every dollar, SkyMiles Diamond Medallion members as the highest ranking members can earn up to eleven miles per every dollar spent using their SkyMiles rewards. These earned miles can then be used to purchase future Delta Airlines airfare tickets at discounted rates. Miles and points earned through partners, which can be transferred into usable miles, do not have an expiration date and are not subject to any blackout dates through Delta operated flights. Additionally, members of the SkyMiles rewards program are allowed to transfer accrued points to other family members or friends for the use of their earned miles. However, all fees associated with mileage transfers are subject to change and must be paid by the membership holder. In comparison to other airline companies with rewards program, the Delta Airline SkyMiles program is a great benefit to their customers and allows for many different travel discounts. However, Delta Airline does limit the destinations of flights purchased with reward miles and provides a list of eligible destinations on the SkyMiles program website for members to search. Delta Airlines does their best at providing a variety of destinations and working with SkyMiles members to create the best experience while using their reward miles.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

X close
X close

83 Delta Airlines Reviews

1. Select Your Rating:

11
9
3
4
1
1
9
11
12
9
13
0=WORST 10=BEST

2. Subject For This Review*(Select all that apply)

0 characters

3. Review Validation*

or

    Sort By:

  1. User Score

    7

    June 12th, 2017 Salt Lake City, UT

    Delta is good when you can use the delta miles, but without the miles they are kind of expensive. Also, if you get tickets early on you can get good prices. Their planes are nice and clean, and customer service is always great.

    Read More

    Was this review helpful?

  2. User Score

    2

    June 11th, 2017 Elizabeth, NJ

    So my girlfriend and I were taking a much needed vacation out of the country. Upon arriving at the airport over an hour early we were informed that our seats had been “given away”. This had never happened to us before so we were confused and we couldn’t get a straight answer as to why. So we needed up having to reschedule for later that day, the only good thing about this situation is the man who helped us rebook our flight, Santana, only charged us $200 each to rebook. When we called the hotline the woman at the desk gave us initially they quoted us $1,000 each to rebook which We could not afford. Anyways we decided to wait it out at the airport until our later flight left (11 hours later). It took us 15 mins to get through security and to our original gate. We watched the plane we were supposed to be on sit there for 45 mins. So we definitely could have made this flight. We missed a whole day of our vacation because of this incident. We were more confused than anything. We got different answers from like 5 different people as to why our seats were given away. I’ve spoked to someone from Delta via twitter messaging and I still have no resolve or a straight answer. Just a bunch of “sorry for your experience” BS. I won’t be using Delta in the future.

    Read More

    Was this review helpful?

  3. User Score

    6

    June 11th, 2017 Salt Lake City, UT

    My only complaint about Delta is the baggage fee and their prices are usually higher than other airlines.

    Read More

    Was this review helpful?

  4. User Score

    3

    June 11th, 2017 Orem, UT

    i do not have a very great opinion of Delta Airlines, my flight was delayed and only a very few people were issued hotel or food coupons, either give them to everyone or none, running out is shabby

    Read More

    Was this review helpful?

  5. User Score

    8

    June 10th, 2017 Draper, UT

    In my experience with Delta, flights seem to be on-time for the most part. Employees are helpful and considerate. Also, there are a good selection of movies and accommodations are decent on international flights.

    Read More

    Was this review helpful?

  6. User Score

    6

    June 10th, 2017

    I have been flying Delta for years and have generally been pleased with their service. However, I am very disappointed that I now have to pay extra to get an assigned seat when I make my reservation. If I don’t pay extra I have to wait until I get to the airport to get a seat assignment. This seems unnecessary since Delta has been doing it the other way for years. It is not customer friendly and I see it as just another way for them to make money (like charging for checked bags).

    Read More

    Was this review helpful?

  7. User Score

    6

    June 8th, 2017

    My biggest complaint with Delta is their baggage and flight cancellation/change fees. And other airlines generally come in with lower airfare.

    Read More

    Was this review helpful?

  8. User Score

    7

    June 8th, 2017 Omaha, NE

    I emailed #Delta with a customer service complaint regarding an employee at DTW airport. A service representative called me 2 days after I sent the complaint, very timely response on their part. He was helpful, and polite, he apologized for the way their employee in Detroit treated my family & promised to follow through with her. I am pleased with the way my complaint was handled & I will fly Delta again.

    Read More

    Was this review helpful?

  9. User Score

    6

    June 8th, 2017 Sandy, UT

    No bad experiences. Just not my favorite airline to fly though. I do not like being charged for bags. More pricey than other airlines.

    Read More

    Was this review helpful?

  10. User Score

    7

    June 7th, 2017

    We flew Delta to Fort Lauderdale for a cruise. They lost our luggage, but customer service was great! And they delivered our luggage at 3AM so we made it to the ship on time.

    Read More

    Was this review helpful?

  11. User Score

    7

    June 5th, 2017 Salt Lake City, UT

    I’ve used Delta a few times, and I like them a little more than others. Their prices aren’t always the cheapest, but I don’t feel as cramped up in their seats as I do in other airlines. I think their entertainment is usually pretty good as well.

    Read More

    Was this review helpful?

  12. User Score

    9

    June 5th, 2017

    I really enjoy flying Delta. Their service is very nice and very efficient. I would definitely refer friends

    Read More

    Was this review helpful?

  13. User Score

    8

    June 2nd, 2017 Provo, UT

    Everyone is always supper happy help and you can tell that they actually care about service and their jobs.

    Read More

    Was this review helpful?

  14. User Score

    10

    June 1st, 2017 Midvale, UT

    I love flying delta, the planes are always super nice and comfortable, they have free movies and TV in flight and offer headphones. The crew members are very polite and courteous and even brought me a blanket when I was cold once (and no I wasn’t in first class to get this treatment). Anytime I fly delta, I never regret it.

    Read More

    Was this review helpful?

  15. User Score

    6

    June 1st, 2017

    We had a direct flight scheduled 6 weeks in advance returning home from Newark New Jersey to Salt Lake City. Delta canceled that direct flight and changed our tickets. We now were forced to leave two hours earlier and had to stop in Minneapolis. We also had a nice plan on our non-stop flight to Newark and now had to fly back on two small planes without any of the extras we received on the first leg of our trip.

    Read More

    Was this review helpful?

  16. User Score

    8

    June 1st, 2017 Salt Lake City, UT

    Although I wish it wasn’t so expensive for bags and to change flights plans, Delta can get you anywhere. I appreciate being able to fly direct to Europe from Salt Lake City because no other airline does that here. Prices are sometimes higher with Delta but Delta can take me anywhere

    Read More

    Was this review helpful?

  17. User Score

    8

    June 1st, 2017 Salt Lake City, UT

    Delta used to be my favorite airline, I always felt like they had really great service. I felt like the seats were a little roomier, and the planes were in a bit better shape than some of the airlines I have been on. The prices were decent, especially during off times of the year. I would recommend friends to use Delta airlines.

    Read More

    Was this review helpful?

  18. User Score

    7

    June 1st, 2017 Salt Lake City, UT

    I fly with Delta Airlines when traveling internationally, and I find them to be a strong reputable company. My only complaint with Delta Airlines is their baggage fees. Delta Airlines has a strong hold on the market and instead of helping their customers by giving them free Baggage they choose to charge you an additional $30 making it frustrating to check a bag.

    Read More

    Was this review helpful?

  19. User Score

    8

    May 31st, 2017 Saint George, UT

    In my different travels, I have flown on Delta and it has always gone well. Great flight and great options.

    Read More

    Was this review helpful?

  20. User Score

    7

    May 30th, 2017 Salt Lake City, UT

    I fly Delta most often because I feel like they offer the most flights to where I’m going. They are a pretty good airline I haven’t had issues with yet.

    Read More

    Was this review helpful?