Delta Airlines is one of the largest American airlines and is headquartered at Hartsfield-Jackson Atlanta International Airport. It has one of the largest network hubs in the world and flies to over 325 destinations in 64 different countries. What began as Huff Daland Dusters, a crop dusting service, later became Delta Air Services with passenger flights starting in June 1929.

2013 saw Delta become the world's largest airline in terms of scheduled passengers, and the second largest in terms of revenue passenger-kilometers.

The company has worked extensively to make sure that customers have perks on most (if not all) planes in its fleet.

Passengers in the wide-bodied Boeing 766 are guaranteed to have wireless Internet available. Other models of planes may have Wi-Fi, but this feature has to be added to some planes (especially the fleet of Airbus and smaller narrow-bodied models).

Delta Sky Magazine, which is published by MSP Communications offers customers a wide variety of items to be perused in-flight. 

Keep reading for pros and cons, plus Delta reviews from real customers. 

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The Good

  • Rewards Program
  • Payment Options
  • Lots of Destinations
  • Varied Fleet
  • In-Flight Food and Beverages
  • Customer Service
  • On-Time Flights

Rewards Program

There is a lot to like about Delta's SkyMiles rewards program. It is one of the only airlines in the industry to not let its customers' frequent flier miles expire. This perk for returning customers provides the potential for significant value over time.

Additional perks that come with being a SkyMiles member include flight upgrades, vacation packages, and other amenities.

There are no blackout dates for Delta's SkyMiles program.

Transparency is an important component of Delta's packages. Their travel insurance (offered through Allianz) is straightforward, easy-to-understand, and is perfect for nearly every passenger.

Payment Options

Another positive aspect of flying with Delta is that you are able to pay for a flight with sources of credit other than a credit card. Another payment option that could be used, for example, is Bill Me Later.

Lots of Destinations

Delta has a wide array of destinations available for its clients. Their network of partners makes it easy for customers to get anywhere in the United States.

In some states, it was also possible to get to smaller cities through some of their partners. For example, we found that Moab, UT (a popular tourist spot) has scheduled service with SkyWest and Delta.

Varied Fleet

Another thing that separates Delta from their competition is their fleet of planes. Several Airbus and Boeing models are used in its wide-bodied fleet, and come with Wi-Fi, LCD displays (as of 2012), and AC power for laptops (on some planes).

Many narrow-bodied planes, mainly used for smaller connecting flights, also have Wi-Fi and other entertainment options available for customers.

In-Flight Food and Beverages

The carrier has an extensive meal service for its flights, and any flight over six hours has a complimentary meal.

There is a wide variety of beverages available on flights. Alcoholic beverages include wine, beer, and some other liquor varieties that vary in price based upon the flight.

Also, all non-alcoholic beverages (including soda and coffee) are free.

Customer Service

A customer service experience with Delta is most likely to be positive. The website is filled with information that potential fliers may ask. It is simple to contact customer support via Domestic Flight Booking service number (800-221-1212), to ask specific questions about prices for purchasing a ticket. This is also a great place, along with their website, to get information about travel insurance.

On-Time Flights

As per Flightstats.com, Delta flights arrive on-time roughly 87% of the time. Compared to other top airlines, this is very competitive.

The Bad

  • Baggage Fees
  • Upgrade Issues

Baggage Fees

Let's face it; airlines can have a lot of problems when it comes to baggage. The largest complaints with Delta seems to stem from checked baggage fees. Some customers complained about the second checked baggage fee of $35. When customers take a carry-on that should be checked, some became offended at the complimentary free baggage check after check-in.

Upgrade Issues

Going overseas, some customers had issues with the economy upgrade perks to their ticket. When the economy comfort perks had been "overbooked," customers were issued a refund, but often complained at not getting the experience that they had originally paid for.

Overall, these complaints were to be expected when flying in general, and most customers were pleased with their Delta experience.

The Bottom Line

We have the utmost faith in recommending Delta as an airline. We really liked the company's outstanding reputation with customers and the SkyMiles rewards program. It's very rare to find an airline that doesn't let your frequent flier miles expire. However, with Delta, your coverage will vary. There are some changes between the SkyMiles 2015 plan and the 2014 plan and these depend upon the flight purchased and where your flight is going.

Delta is also environmentally friendly. In 2008, they started using a Pre-Kote, a surface treatment to prevent corrosion on its aircraft.

Overall, we feel like Delta is on the cutting edge in terms of customer service and its SkyMiles Program.

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User Reviews

Star Rating

4.4
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1,283 Reviews

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mary

May 11th, 2020 San Diego, CA DETAILS arrow_drop_down
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we try to only fly Delta. The flights are on time, affordable and convenient. Any issues I have had in the past have been quickly handled with kindness and great customer service!

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kayla williams

May 5th, 2020 Hesperia, CA DETAILS arrow_drop_down
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This company is usually pretty good with making a long flight comfortable.

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Brandon

April 24th, 2020 San Diego, CA DETAILS arrow_drop_down
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I took a few overnight flights with Delta and had an enjoyable experience. The meals were good, the flight attendants were friendly, and there was a wide variety of movies/TV shows to choose from.

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Monette Major

April 17th, 2020 Dallas, TX DETAILS arrow_drop_down
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Well, it was the very beginning of this Covid-19 crap. I was flying with co-workers to a training session, two of which were not happy to be flying. As we backed away from the terminal, a young man decided he did not want to be on that plane. He was perhaps, late 20 and was adamant about getting off the plane. The flight attendant did her best to reason with him. He wanted OFF! The plane was stopped, the pilot was told if the situation and we pulled back to the terminal. The young man proclaims he has chest pains... a paramedic and a security guard were brought on to the plane. They assesed him and removed him. The pilot adressed us all. Told us that for our safety, he wanted us all iff the plane along with our possessions. They did a full security sweep of the plane, cleared it and allowed us back on. In these trying times, our crew remained calm and level headed and were concerned with the safety if all! Good job!

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Sharon Gleave

April 17th, 2020 Indianapolis, IN DETAILS arrow_drop_down
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They are giving me credit for the flight I had to cancel and extended the time for me to use the credit.

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Danny Greeson

April 15th, 2020 Atlanta, GA DETAILS arrow_drop_down
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Delta is by far my favorite airline. They are seldom late and always treat me well. I've been a medallion member and membership really has its advantages. I always feel safe - that their equipment is well maintained, and that their pilots are the best.

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Sudakshina Bhatta

April 9th, 2020 Denver, CO DETAILS arrow_drop_down
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This is by far the best airlines in my opinion. I feel comfortable as the seats are spacious and clean. Meals and entertainment are something I always look forward to.

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Bryan Jensen

April 1st, 2020 South Jordan, UT DETAILS arrow_drop_down
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They took care of us and saved our trip. Great customer service, on time flight. Great Job.

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MattB

April 1st, 2020 Salt Lake City, UT DETAILS arrow_drop_down
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Delta is our families favorite airline. The customer service is unbeatable. Staff and crew are friendly and very accommodating.

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Karen Torino

March 30th, 2020 Tallahassee, FL DETAILS arrow_drop_down
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My flights with delta airlines have been fairly easy-going, and you can tell they care about their passengers. I would just argue that they could be overpriced when it comes to food and such on the actual plane.

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April aphe8493

March 30th, 2020 Castle Rock, CO DETAILS arrow_drop_down
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Delta is nice and one of the cheaper options when trying to find a flight. Delta and frontier are on the same level in my opinion.

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SamO

March 26th, 2020 Tremonton, UT DETAILS arrow_drop_down
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I flew with Delta and had a great experience. They have kind staff and are willing to work with customers. I'll be flying again. Probably.

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zoe

March 24th, 2020 Pleasant Grove, UT DETAILS arrow_drop_down
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I don’t remember the last time i used another airline other than delta. It’s easy to book flights costumer service is easy to work with

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Ellie

March 23rd, 2020 American Fork, UT DETAILS arrow_drop_down
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The plane had big wide seats, polite staff, a sanitary bathroom, and I always knew I was in good hands with experienced pilots and a safe flight.

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Steve Jones

March 20th, 2020 Riverton, UT DETAILS arrow_drop_down
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I love flying with Delta Airlines. I am always treated well. Paying for the legroom alone is well worth it. Delta is great! The only thing I would suggest is they need to have better snacks on their flights.

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Ali Clark-ElSayed

March 19th, 2020 Broomfield, CO DETAILS arrow_drop_down
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I have always had great experiences with Delta Airlines. The planes are always clean and sanitary and the flight attendants always know what they are doing and stay calm throughout the whole flight. The prices are not that expensive and I believe that what you get is definitely worth the money that you are paying for.

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Kogan Powell

March 18th, 2020 West Valley City, UT DETAILS arrow_drop_down
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Their website format for flight options was very clear and easy to understand. Aircraft cabin was incredibly clean and comfortable.

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Sarah lawson

March 18th, 2020 Managua, MN DETAILS arrow_drop_down
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Delta saved me $100 on a flight to boston and they offered me a window seat before i boarded

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Yordan Urrutia

March 17th, 2020 Orlando, FL DETAILS arrow_drop_down
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Best airline by far. I travelled to Mexico and everything was very smooth. Their customer service is great, very accommodating and attentive. The seats and overall environment of the aircrafts are clean and safe. Definitely recommend this airline to anyone traveling.

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Patricia Miller

March 17th, 2020 Preston, ID DETAILS arrow_drop_down
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We flew on Delta about a month ago to Orlando. Our trip was fantastic with great service. The crew was friendly and went out of their way to help us. Their smiling faces and upbeat attitudes really helped make a late night flight more bearable!

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Alana S

March 17th, 2020 Orlando, FL DETAILS arrow_drop_down
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Always canceling flights not a huge fan, would much rather ride with southwest tbh

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Barbara Matthews

March 17th, 2020 West Jordan, UT DETAILS arrow_drop_down
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Delta is great to fly with. Nearly always on time. Friendly. Clean. Helpful. I’ve been very impressed.

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Ernest Quirindongo

March 16th, 2020 Tallahassee, FL DETAILS arrow_drop_down
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I had a flight from Fort Lauderdale to Las Vegas and the flight staff was very welcoming. Overall good experience.

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Elizabeth Norton

March 12th, 2020 , DETAILS arrow_drop_down
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I had a great experience with Delta and will definitely fly with them again. They are friendly and helpful, and even when our flight was delayed they did everything they could to make up for it. The captain must have flown faster or something because we didn't arrive very long after the original time, even with the delay at the airport.

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Austin Stelmach

March 12th, 2020 Boulder, CO DETAILS arrow_drop_down
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Had great experiences flying with Delta Airlines. The staff at the desk have always been super kind and helpful to me. I would definitely fly with them again.

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Amalia AMLU5848

March 12th, 2020 Boulder, CO DETAILS arrow_drop_down
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I am always able to find an affordable flight through Delta even when I am purchasing the flight close to my departure date. I wish there were free checked bags, but there is a free carry on and personal item which is helpful.

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Carl Harold

March 12th, 2020 Irving, TX DETAILS arrow_drop_down
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I flew Delta last month. The crew was very kind and I got to my destination exactly on time. The prices could be a little lower though.

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Scott Seare

March 11th, 2020 Cheyenne, WY DETAILS arrow_drop_down
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All the workers are very courteous and friendly. Loved the movie feature they put in on the back of the seats. Priced a little high but the comfort level makes up for it.

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Myken

March 11th, 2020 Salt Lake City, UT DETAILS arrow_drop_down
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Delta is our favorite Airlines. The staff are friendly, accommodating and the customer service both off the plane and on are excellent. The planes are clean and updated and we feel welcome and well taken care of when traveling with Delta

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Josh Harold

March 10th, 2020 Dallas, TX DETAILS arrow_drop_down
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The lines were short and I got the seat I was payed for. The food was as expected and they had soft drinks.

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Hunter Brister

March 10th, 2020 Norcross, GA DETAILS arrow_drop_down
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Delta airlines has very solid service. The cost of the tickets are reasonable, and you will always get to your destination at a reasonable time.

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Laura Reeves

March 10th, 2020 Tallahassee, FL DETAILS arrow_drop_down
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Always a great experience flying with Delta. Everything is relatively clean and high quality.

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DeeDee G.

March 10th, 2020 Dallas, TX DETAILS arrow_drop_down
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Would give 0 stars. Very late planes, and convoluted delays. Ride with someone else

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Kinord C

March 10th, 2020 Westville, FL DETAILS arrow_drop_down
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I had very enjoyable experience with delta as I traveled to Europe. The transition from airport to plane was smooth

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hmarashi

March 10th, 2020 Belleville, NJ DETAILS arrow_drop_down
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I fly delta for my trips to canada, visiting my family has never been more relaxing. The flight experience is equipped with in flight snacks and amenities, and prices are fair!

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Alexa Pitre

March 10th, 2020 New Orleans, LA DETAILS arrow_drop_down
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Delta is alright. Like not bad but not the best. Customer service was okay. Overall meh.

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Jmoney17

March 9th, 2020 Tallahassee, FL DETAILS arrow_drop_down
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Great airline. Flight attendants were super nice and helped me with any problem I had.

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Deanna Bernard

March 9th, 2020 Jacksonville, FL DETAILS arrow_drop_down
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Amazing flight, staff was friendly. They went out of their way to make sure everyone was good.! Refreshments were giving through the flight.

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Epham16

March 9th, 2020 Winter Garden, FL DETAILS arrow_drop_down
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Never had any problems whenever I flew with Delta. Friendly service, good snacks, and just smooth everything: from booking to landing. Hands down one of my favorite airlines

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Teagan hickman

March 9th, 2020 South Jordan, UT DETAILS arrow_drop_down
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Delta is always the easiest airline to travel with no matter what... the staff is always so wonderful... we love the flight attendants they are always very accommodating

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Linda Hays

March 9th, 2020 Layton, UT DETAILS arrow_drop_down
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Really good service on this airlines. Friendly flight attendants. Their prices are reasonable if I didn’t have to pay for baggage.

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Phabie

March 9th, 2020 Tallahassee, FL DETAILS arrow_drop_down
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Hands down the best flight experience I have had. Comfy seating and space during the flight. Customer service did a great job helping me connect flights.

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myles Ragas

March 9th, 2020 Houston, TX DETAILS arrow_drop_down
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Fast cheap and easy flight. I definitely will be flying with Delta airlines again.

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Alyssa Hansel

March 9th, 2020 Tallahassee, FL DETAILS arrow_drop_down
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Delta airlines are AMAZING?? The flights are comfortable, the peanuts are great, and you have so much room to relax! Definitely recommend this for any traveling!

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Lou

March 9th, 2020 Orem, UT DETAILS arrow_drop_down
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We usually fly Delta as a family. It is dependable. We would love a tiny bit more leg room, but generally we have a good experience!

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Jadon Barre

March 9th, 2020 Marietta, GA DETAILS arrow_drop_down
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Flying with delta airlines was very average. Nothing about Delta stands out very much. Except maybe the ridiculous prices.

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Jacobrobot321

March 9th, 2020 Baton Rouge, LA DETAILS arrow_drop_down
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Delta airlines was a super smooth experience with good pilots and a friendly atmosphere.

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Jackson Barousse

March 9th, 2020 Kenner, LA DETAILS arrow_drop_down
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Nearly every Delta flight I have ever been on has run into some sort of technical difficulty. I'm sure that there are many elements of air travel that are out of the control of the airliner, but Delta doesn't do a good job of making up for these shortcomings.

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Cole Bailey

March 9th, 2020 Houston, TX DETAILS arrow_drop_down
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I had a nice flight with this company, the food was mediocre, but the service was good

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Anita pea

March 9th, 2020 Slidell, LA DETAILS arrow_drop_down
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Delta airlines was an awesome choice for airplanes when I needed to fly out of state for family. Their flight attendants were nice and seats were comfortable.