- Rewards program
- Payment options
- On-time percentage
There is a lot to like about Delta's SkyMiles rewards program. They claim to be one of the only airlines in the industry to not let its customers' frequent flier miles expire, which provides their regular customers with the potential for significant value over time. There are additional perks that come with being a SkyMiles member, including flight upgrades, vacation packages, and other amenities. There are no blackout dates for Delta's SkyMiles program.
Transparency is an important component of Delta's packages. Their travel insurance (offered through Allianz) is straightforward, easy-to-understand, and is perfect for nearly every passenger.
Another positive aspect of flying with Delta is that you are able to pay for a flight with sources of credit other than a credit card. Another payment option that could be used, for example, is Bill Me Later.
Delta has a wide array of destinations available for its clients. Their network of partners makes it easy for customers to get anywhere in the United States. In some states, it was also possible to get to smaller cities through some of their partners. For example, we found that Moab, UT (a popular tourist spot) has scheduled service with SkyWest and Delta.
Another thing that separates Delta from their competition is their fleet of planes. They have several Airbus and Boeing models in its wide-bodied fleet, which have Wi-Fi, LCD displays (as of 2012), and AC power for laptops (on some planes). Many of their narrow-bodied planes, mainly used for smaller connecting flights, also have Wi-Fi and other entertainment options available for customers.
There is a wide variety of beverages available on flights. Alcoholic beverages include wine, beer, and some other liquor varieties that vary in price based upon the flight. They also have an extensive meal service for its flights, and any flight over six hours has a complimentary meal. Also, all non-alcoholic beverages (including soda and coffee) are free.
A customer service experience with Delta is most likely to be positive. Their website is filled with information that potential fliers may ask. It is simple to contact them through their Domestic Flight Booking service number (800-221-1212), and ask specific questions about prices for purchasing a ticket. This is also a great place, along with their website, to get information about travel insurance.
As per Flightstats.com, Delta flights arrive on-time roughly 87% of the time. Compared to other top airlines, this is very competitive.