Delta Airlines is one of the largest American airlines and is headquartered at Hartsfield-Jackson Atlanta International Airport. It has one of the largest network hubs in the world and flies to over 325 destinations in 64 different countries. What began as Huff Daland Dusters, a crop dusting service, later became Delta Air Services with passenger flights starting in June 1929.
2013 saw Delta become the world's largest airline in terms of scheduled passengers, and the second largest in terms of revenue passenger-kilometers.
The company has worked extensively to make sure that customers have perks on most (if not all) planes in its fleet.
Passengers in the wide-bodied Boeing 766 are guaranteed to have wireless Internet available. Other models of planes may have Wi-Fi, but this feature has to be added to some planes (especially the fleet of Airbus and smaller narrow-bodied models).
Delta Sky Magazine, which is published by MSP Communications offers customers a wide variety of items to be perused in-flight.
Keep reading for pros and cons, plus Delta reviews from real customers.
There is a lot to like about Delta's SkyMiles rewards program. It is one of the only airlines in the industry to not let its customers' frequent flier miles expire. This perk for returning customers provides the potential for significant value over time.
Additional perks that come with being a SkyMiles member include flight upgrades, vacation packages, and other amenities.
There are no blackout dates for Delta's SkyMiles program.
Transparency is an important component of Delta's packages. Their travel insurance (offered through Allianz) is straightforward, easy-to-understand, and is perfect for nearly every passenger.
Another positive aspect of flying with Delta is that you are able to pay for a flight with sources of credit other than a credit card. Another payment option that could be used, for example, is Bill Me Later.
Delta has a wide array of destinations available for its clients. Their network of partners makes it easy for customers to get anywhere in the United States.
In some states, it was also possible to get to smaller cities through some of their partners. For example, we found that Moab, UT (a popular tourist spot) has scheduled service with SkyWest and Delta.
Another thing that separates Delta from their competition is their fleet of planes. Several Airbus and Boeing models are used in its wide-bodied fleet, and come with Wi-Fi, LCD displays (as of 2012), and AC power for laptops (on some planes).
Many narrow-bodied planes, mainly used for smaller connecting flights, also have Wi-Fi and other entertainment options available for customers.
The carrier has an extensive meal service for its flights, and any flight over six hours has a complimentary meal.
There is a wide variety of beverages available on flights. Alcoholic beverages include wine, beer, and some other liquor varieties that vary in price based upon the flight.
Also, all non-alcoholic beverages (including soda and coffee) are free.
A customer service experience with Delta is most likely to be positive. The website is filled with information that potential fliers may ask. It is simple to contact customer support via Domestic Flight Booking service number (800-221-1212), to ask specific questions about prices for purchasing a ticket. This is also a great place, along with their website, to get information about travel insurance.
As per Flightstats.com, Delta flights arrive on-time roughly 87% of the time. Compared to other top airlines, this is very competitive.
Let's face it; airlines can have a lot of problems when it comes to baggage. The largest complaints with Delta seems to stem from checked baggage fees. Some customers complained about the second checked baggage fee of $35. When customers take a carry-on that should be checked, some became offended at the complimentary free baggage check after check-in.
Going overseas, some customers had issues with the economy upgrade perks to their ticket. When the economy comfort perks had been "overbooked," customers were issued a refund, but often complained at not getting the experience that they had originally paid for.
Overall, these complaints were to be expected when flying in general, and most customers were pleased with their Delta experience.
Didn’t appreciate that if I want to sit next to my husband or my kids on the flight I have to pay extra. I normally fly Delta, but I still haven’t gotten used to paying extra for literally everything.
I have loved flying with Delta airlines. I use online check-in and the security and boarding process has always gone well. I feel like I am a valued customer, and fly as often as I can with this airline.
I love the comfort of Delta planes and the people in reservations are always so nice and accommodating. I also love the televisions on the back of the seats and the endless entertainment they provide.
I mostly fly Delta when I travel. Even though their prices are a little more than their competitors, you definitely get what you pay for. They always make my experience as smooth, painless and comfortable as possible.
Delta is my favorite airline to fly because of the movie selection they have on the flights. Flight attendants are good. The only thing I don’t like is they raises their baggage fee. Other than that I like flying with Delta.
I have flown worth Delta several times. I had troubles missing my fight when I few to Russia and Delta took care of me. The people are very polite and courteous.
I use delta exclusively. Their membership program is top notch and customer serve too
I love that Delta flys ever were!! I love the customer service if I ever in a bind they always ready too help a lot!!
Delta is a great company I use when I need to fly where Alaska Air does not. The staff are nice and the planes are clean.
Great experience flying delta from Hawaii to Utah! Great service from the in-flight crew.
Delta airlines is great. They have great customer service, clean planes and overall they provide a great experience that does not inflict any extra stress on your travels. Delta Airlines provides exactly what you pay for, no surprises. I would highly recommend them to anyone.
Good customer service. The staff are helpful and willing to assist anytime. They try to make sure that customers are having a good experience.
The flight experience is overall good. However, the seat is tight and sometimes not as clean.
Love flying with delta! Although there are times when things seem off, but delta has always managed to be professional about most things. Never had a necessarily terrible experience with delta.
I love the hospitality of Delta's staff and the availability of entertainment on board. I find their cinnamon-flavored cookies so yummy!
Flew with them for my first plane ride, and it was an enjoyable experience, will be flying with them again for my trip this year. the flight attendants were very nice and the plane ride was a smooth trip
Delta Airlines always gets me to where I need to go safely and comfortably. They provide me with comfortable seating and comfortable flight. The flights are definitely worth the cost.
Flying Delta is my go-to way of travel. The flight attendants are always super kind, and it’s easy to get a good flight for an affordable price.
Flown with Delta many times and their customer service is excellent!! They are especially wonderful when flying with children.
Delta is a great airline! Never had any problems with them. Great customer service!
I’ve always considered Delta the posh airline. It feels like I’m traveling well. One thing I love is the breadth of their flight schedules.
LoveDelta! Fly it often. Service is greatflights are on time. The biscoff cookie snack is my favorite
Never had a bad flight with delta. Always a nice flight and even though there are delays still positive vibes.
I took a Delta flight all the way to Japan and wow. It was such a quality flight. I felt ministered so by the flight attendants. Loved it and would recommend!!!
I love delta ! The biscoff cookies are the beat cookies in the world! The flight attendants are super friendly!
Booked a flight online and was able to get my confirmation number and later check in and get all details taken care of before my flight. Everything went so smoothly at the airport and made that part of my trip a great experience.
Flyng with Delta is always a classy experience. Flights are clean and comfortable. Genuine service from flight personnel.
Delta is a nice airline. We have had some problems with them before but they helped us out. They are good for going long-distance traveling.
I have flown on Delta Airlines several times. My experience has been positive. They are efficient and the fares are good.
We really enjoyed our flights with Delta Airlines. The planes are generally on time which makes flying with our large family much more enjoyable. They were also good to accommodate us. Wish at least one bag could be checked for free.
Delta has great customer service and the travel accommodations are excellent.
Delta is always the best airline to fly with! Free carry-on’s and amazing customer service. They make flying easy.
I have flown on Delta Airlines and found their service to be very good with courteous attendants and prompt service. They have service to many major cities where I have needed to travel and their fares are usually reasonable for a quality airline.
I had to pay almost $400 for a round trip for a flight that's in a couple of months that's extremely overpriced especially for a low lying airport like dayton.
Very affective flight services and we felt like we were being treated like family.
I love delta because I frequently fly in and out of Atlanta which makes delta flights cheap and easy.
I’ve flown Delta a lot with my career. There are a trustworthy company. I typically don’t have many issues flying with them. When there is an issue they are good at making it up to you.
I love flying on Delta. The tvs on each chair and unlimited movie choices keep my kids entertained the whole flight. The stewardesses are attentive and friendly.
Delta airlines is a good airline. I had a good time flying Delta but overall felt the staff could’ve been friendlier.
Delta Airlines is a top tier airline company. Customer service and value is perfect. Very happy customer.
I would have to say in the Delta Airlines provided a quality transportation experience for me. Prices are fairly reasonable and the service on the plane was above average I’d say.
It's a little on the pricey side. I feel like this used to be a better airline. It's ok now.
Although my plane had an electrical fire, Delta accommodated us very nicely and booked us on the next flight to get home
Great customer service and my bags were handled with care. As comfortable as you can get on an airplane.
I enjoyed flying with them. It is a great experience and they relieve the stress of forgetting your earbuds by giving you free ones! I would choose delta airlines always:)
Jen N Jim Brown
I enjoy Delta Airlines very much. When cost or the possibility of having a change in flight is not an issue I will always choose Delta. However one thing that is very frustrating to me is the cost to change a flight. If there is availability on an earlier or later flight you should not be penalized.
I use Delta Airlines whenever I travel and each time I have a good experience. The flight attendants were always on top of their job and the same goes for the pilot. I enjoyed the drink and food options throughout the flight. Highly recommend.
We had a long flight and had an amazing experience. The crew was so kind and they fed us frequently.
I love Delta airlines. For me it is the best company to fly with.. Normally on time and when there are issues on the trip, they know how to treat the customer. I've been a customer for years and I like their rewards program.
Delta has been my best flying experience by far. Typically flights leave and arrive on time. Excellent service. Comfortable seats. They aren't necessarily the lowest priced airline, but well worth the extra money.