- Ticket prices
- In-flight services
- Time in business
Bangkok Airways had average priced tickets. While looking at their most active routes, their prices were often the lowest offered with a few exceptions (like Thai Airways). Because Bangkok Airways has so many codeshare agreements, it was hard to find flights to compare ticket prices from internationally. Most of the international flights are through codeshare airlines. Having these agreements with other airlines does offer a lot more choices for tickets though which allows for passengers to try finding the best ticket price available for their desired flight. Bangkok Airways also offers different promotions and sale prices on their website as well as the opportunity to become a member of their FlyerBonus club and receive even more discounts and promotions.
The Bangkok Airlines checked baggage rules depends on weight. They allow 20 kilograms for an adult or child and 10 kilograms for an infant in economy class. Business class is allowed 30 kilograms for an adult or child and 10 for an infant. While most airlines allow a certain number of bags as well as a weight limit, Bangkok Airlines did not specify if there were a certain number allowed with the weight limits. Because there were no limits mentioned for the number of bags, the excess baggage charge applies to the weight limit.
As per directive from Airport of Thailand, one checked baggage maximum weight is 32 kilograms. If baggage weight exceeds 32 kilograms per one piece, the baggage must be re-packed.
Passengers of Bangkok Airways need to have checked in to their flights at least one and a half hours before their departure time for domestic flights and at least two hours before international flights. Online check-in is also available which opens 24 hours before the flight is scheduled to leave. During check-in, a seat will be assigned to the passengers so that the boarding process can go as smoothly as possible. The passenger may request a specific seat at this check-in time as well. Travelers must then be to the boarding gate 40 minutes before departure for domestic flights and 50 minutes before departure for international flights. The gate will be closed 15 minutes before departure. These procedures are standard for most airlines, however, Bangkok Airways does not offer as many ways to check-in as other airlines do. They offer online, which can be done from a mobile phone with internet access, and at the check-in counter. Many of the top airlines will offer different kiosks or mobile applications to check-in as well. A number of airlines also allow passengers to choose their own seat on the plane whereas Bangkok assigns the seat and allows for requests.
Bangkok Airlines sees themselves as an Asian Boutique airline. This means they try to give the best in-flight services worthy of a boutique. For business class this means the Blue Ribbon Club. The Blue Ribbon Club enjoys amenities such as:
• Blue Ribbon Lounge: at the airport, members can enjoy snacks and use the internet at a computer terminal free of charge
• Blue Ribbon Club Seating: spacious seating with plenty of leg room
• Blue Ribbon Club Menu: members can choose from a variety of options either Asian, or Western as well as complimentary wine or champagne
Any business class passenger will be entitled to the Blue Ribbon Club benefits. As for other in-flight services, Bangkok Airlines had little information available although they do have the option for passengers to order a special meal on their website so passengers can choose a special type of meal for different dietary restrictions.
Bangkok Airways first began flying in 1968 as the first private aviation company in Thailand. They provided charter services in their first aircraft, a nine seater plane. Over the past 47, they have grown to meet the growing needs of Thailand and provide the increasing demand for transportation. The amount of time Bangkok has been in business is fairly average. It is shorter than many top airlines that have been around for over 80 years but is not as short as a number of other airlines. Especially when compared to other Asian airlines, Bangkok Airways has been around for an extended period of time. Skytrax has given Bangkok Airways a couple of awards in the past few years. They received “The World’s Best Regional Airline” in 2014 as well as “Best Regional Airline in Asia” in 2014. The company stands by their code of conduct which includes being ethic, honest, just, and upholding the laws.
- On-time percentage
Bangkok Airways is known as Asia’s Boutique Airline. Similar to a boutique, they are small in terms of their destinations. Bangkok has 23 destinations they fly to. They also have many codeshare agreements with other airlines. They include:
• Etihad Airways
• Malaysia Airlines
• Japan Airlines
• Qantas Airways
• Cathay Pacific Airways
• Garuda Indonesia
• China Airlines
• Jet Airways
This means that Bangkok Airlines shares the same flight as these other airlines. When including these codeshare agreements, Bangkok Airways has many destinations. Though when looking at which destinations are specifically from Bangkok Airways, they have few. They are essentially a boutique airway traveling through domestic locations.
Bangkok Airways did not have quality on-time daily flights as some other top airlines. Their on time performance asper Flightstats.com is as follows:
• 77% on time
• 10% late
• 3% very late
• 6% excessive
• 1% canceled
Many of the top airlines had an average on-time percentage in the 80% range. Bangkok Airways is slightly below that average but not by a large amount. They do have 1% of canceled flights however while most other airlines have 0% of canceled flights. When looking at the most active routes for Bangkok Airlines, most of them were domestic flights, and most of them received poor ratings. Their highest rated flight is Bangkok to Lampang which received 3.4 stars out of 5. This is their only flight that received a rating of three stars. The lowest rated flight is Yangon to Bangkok which received 0.8 stars. The majority of the most active routes had between 1-2 stars. Many of the top airlines have their most active routes receive 4 stars or higher which puts Bangkok Airlines well below the other airlines.