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American Airlines

Is This Your Business?
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887 User Reviews

5.7

Overall Score

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Michael Ogden, UT

American Airlines is very safe and clean

3 years ago

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Jeff Martin Layton, UT

I enjoyed my flight to Chicago, and then onto North Dakota.

3 years ago

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Ernestine

Small and cramped seats. Flight Attendants not friendly.

1 year ago

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Anonymous La Verne, CA

Poor Customer Service in Miami International Airport coming home from vacation in Belize.

1 year ago

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David berk

Surly staff, slow luggage handling, disorganized, decent long haul planes

2 years ago

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5

My last experience was the worst. I felt I was treated unfairly because of my race.

2 years ago

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Howard and Suzanne Davis

Missed two connecting flight due to delays

2 years ago

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Faraz Naqvi

Always delayed and service have gone down hill. Your 500 mile upgrades are absolutely useless

3 years ago

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Siddharth Jain Philadelphia, PA

Rated 3 because it's pricier than other airlines

4 years ago

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Peter Harris Milford, DE

Many of the flight attendants appear to be unhappy in their jobs

4 years ago

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lori Philadelphia, PA

No charge for first bag or carry on happy with that

4 years ago

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John Brack Tallahassee, FL

High Cost, lack of comfort, limited schedules and very poor customer service.

4 years ago

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Jody Danbury, CT

Overbooked a flight. Left us stranded in Nassau in a disgusting falling apart hotel room

4 years ago

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Ed Adame Tampa, FL

Promptness, Service, flight attendant attitude

4 years ago

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Barry Crouse Milton, WA

The seats are cramped to close causing back problems

4 years ago

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B.S. Corpus Christi, TX

Delays, missed a connection flight...waiting in the tarmac

4 years ago

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Andy r

Theee was trouble with the plane on the way back home

4 years ago

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Beverly Newport Beach, CA

Rude flight attendants. Nasty planes and can NEVER use my Advantage miles... No flights available.

6 years ago

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Carol Hanson Lansing, IL

The most rude ,nasty and overall uncaring personal across the line of any U.S. carrier .

6 years ago

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Mike Horan San Antonio, TX

Stopped flying with them many years ago. Has to be the worst airline in the world.

6 years ago

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J. S. Meridian, ID

I don't like American Airlines. Their product is subpar and their prices are usually higher.

2 years ago

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whitewolfowner

always late and destroys yout stuff and won't replace or fix.

1 year ago

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pj

Cramped seating. Not enough legroom for average adult.

1 year ago

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Yelena Wilmer Spokane, WA

The customer service is terrible. No one at the check in booth want to help.

2 years ago

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Matt Schaumburg, IL

Terrible service, liars, impossible to work with if there's any issue.

3 years ago

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Cynthia El Paso, TX

They did not let my son board and make it to his duty station.

3 years ago

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Jason New Hope, PA

The internet (goginflight) doesn't work consistently or at all.

4 years ago

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Kevin McLaughlin Edmond, OK

Poor service, rude staff. Lost count of the times they have left me stranded

4 years ago

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BETH F. ALLEN Sandpoint, ID

American Airlines doesn't get it as far as customer service.

6 years ago

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Cynthia Austin, TX

The planes are always dirty. Staff looks tired.

6 years ago

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nestor Tallahassee, FL

No room in seats, no food, terrible.

6 years ago

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Clay Magee Dallas, TX

I dislike American Airlines because they are constantly late and have bad customer service.

1 year ago

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Dave Brinton

The flight crews seem burned out and grumpy.

3 years ago

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Bobbi P Saint George, UT

Worst service ever, not on time, inconvenient routes

3 years ago

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Kevin Gibson San Diego, CA

It is really US Airways with American Airlines name.

6 years ago

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Robbie Coffman Port Isabel, TX

Flight delays and missed connections are the worst.

6 years ago

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ALCHARLY Pompano Beach, FL

old planes

6 years ago