American Airlines Logo

American Airlines

Is This Your Business?
star star star star_half star_border
887 User Reviews

5.7

Overall Score

cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
star star star star_border star_border

Gaylesh1

not consistent. small planes. first class not up to par. disgruntled employees.

1 year ago

star star star star star_border

myron s krouse

the ride was smooth,the stewardess was very helpful

1 year ago

star star star star_border star_border

Darren Cardwell

They are so so, not had any great or remarkable experiences for good or bad.

2 years ago

star star star_border star_border star_border

Carmella Marino

Seat to tight. Baggage policies not acceptable. Check-in people need to be more pleasant.

2 years ago

star star star star_border star_border

George L

It's ok. Good on time record. Convenient schedule for my normal venues.

2 years ago

star star star star star_border

ANDREW D MERRITT

New planes' seats are too small and too close together

2 years ago

star star star_border star_border star_border

Ms. K. May

Very high prices and they charge for all bags. They need to come down off those high flights.

2 years ago

star star star star star_border

edward L dicola Erie, PA

usually on time friendly service food was good

2 years ago

star star star star star_border

Martin Kiker Greer, SC

Their keeping to the departure schedules, friendly staff.

3 years ago

star star star star star_border

Merissa Shelburne

Update the Seats & Food in Domestic Flights!

3 years ago

star star star star star_border

Shaylee Provo, UT

They are prompt on their departure times.

3 years ago

star star star star_border star_border

Walter Smith

They have a great staff on board improvement can be in ticket value

3 years ago

star star star star star_border

Jacinda E Sandy, UT

Flown with them once and had a very positive experience.

4 years ago

star star star_border star_border star_border

A. Gresbrink

Extremely poor customer service. Never tries to accommodate you. Poor company culture.

4 years ago

star star star star star_border

Jairo Moya

GOOD COMPANY. CLEAN AND CONFORTABLE SPACE IN THE AIRPLANES

4 years ago

star star star star star_border

Lorraine Fordham

Generally run on time and have good customer service.

4 years ago

star star star star star_border

Trina Y Hinton Hyattsville, MD

I was very please with the courtesy of the passengers

4 years ago

star star star star_border star_border

Phillip Schundlemire West Jefferson, NC

Rates, on time schedule and routes. Flights are often overbooked.

4 years ago

star star star star star_border

Steve Cohen Norfolk, VA

Great customer Service... Timely flights

4 years ago

star star star star star_border

Marion Doran Phoenix, AZ

I have never had a problem and they are willing to help

4 years ago

star star star_border star_border star_border

Richard White Yuma, AZ

More like a cattle car than aircraft. Seats are to close together for comfortable seating.

4 years ago

star star star star star_border

Reginald Wilson Washington, DC

they are excellent in giving service with a smile

4 years ago

star star_border star_border star_border star_border

Nancy

Worst customer service ever. Missed my connecting flight due to plane being late. Could not get anyone to help me.

4 years ago

star star star star star_border

John Norman Austin Phoenix, AZ

I wish there were no charged for baggage.

4 years ago

star star star star star_border

John Sparks Placentia, CA

The staff has always be polite and friendly

4 years ago

star star star_border star_border star_border

Imtiaz San Jose, CA

Service sucks... they dont know the meaning of hospitality - Air hostesses are rude

4 years ago

star star star star_border star_border

Fred Winters

American Airlines is more concerned about the bottom line then its customers.

4 years ago

star star star star star_border

Ed Carlsbad, NM

Great airlines but seats are tight for me.

4 years ago

star star star star star_border

cheri B Mckinney, TX

Decent service, usually on time, planes are not that clean

4 years ago

star star_border star_border star_border star_border

cecilio Lugo Boynton Beach , FL

I was flying to Puerto Rico with 4 bags of humanitarian needs and they refused to waive the 410 dollar bag fees.

4 years ago

star star star star star_border

Bobbie Giles Sandston, VA

Recently flew first class and the service was excellent!

4 years ago

star star_border star_border star_border star_border

Anthony Berberich Palmer, AK

The employees seem nice however, being charged $150 per bicycle seems a bit excessive when Alaska Airlines charges $25.

4 years ago

star star star star star_border

Shelly Zollinger Kaysville, UT

Very efficient! Everything went very smoothly. And on time!

4 years ago

star star_border star_border star_border star_border

Janet Nash Morton Dallas, TX

My Red Bathing suit was taken from my luggage checked at the gate! The seats were so small, I felt like a sardine!

6 years ago

star star star star star_border

alba Hollywood, FL

Start to be the best to fly around the planet..

6 years ago

star star star star star_border

Mikey Oxnard, CA

I really liked flying in first class!

6 years ago

star star star star star_border

jeremy fischer Vista, CA

I love their frequent flier membership

6 years ago

star star star star_border star_border

SONIA Albuquerque, NM

I will like to see the pillows and blankets back on the flights.

6 years ago

star star star_border star_border star_border

vonnie Palisade, CO

I hold a AA AAdvantage cc and I would like to see 1st bag free other than just in United States

6 years ago

star star_border star_border star_border star_border

Chris Everard Dallas, TX

There are far better airlines that charge less or the same for better service without bitter, angry employees.

6 years ago

check_circle

Review Source

star star star star_border star_border

Mary Haring Sandy, UT

It was just an ok flight. There was no entertainment available and the seats were not great.

1 year ago

check_circle

Review Source

star star star star_border star_border

Nicholas Genes Los Angeles, CA

This airline deals in tiny seats and big prices. When you do get on, they are packed full.

1 year ago

check_circle

Review Source

star star star star_border star_border

T

Like most airlines high cost to travel without any luxuries, but that is the normal.

2 years ago

star star star star_border star_border

Dane robertson Provo, UT

I liked the flight but the peanuts weren’t very good. If your looking for food go to a restaurant

2 years ago

star star star star_border star_border

Linda Quach Gilbert, AZ

Good prices- just wish the cancellation process was better- overall good customer service

3 years ago

star star star_border star_border star_border

Brady Hanson Orem, UT

I have had very many mishaps with American Airlines - misplaced luggage, high prices, and terrible customer service.

3 years ago

check_circle

Review Source

star star star_border star_border star_border

A Craw Draper, UT

Poor customer service. Poor quality airplanes. Not impressed. I'd rather fly Delta or even United for that matter.

3 years ago

star star star star star_border

Stacy Anderson La Cañada Flintridge, CA

seat area and restroom cleanliness was poor. more gluten free choices

3 years ago

star star star star_border star_border

KP Fruita, CO

Flights were on time, airplane was clean, neighbors were friendly, the food was sparse.

3 years ago

star star_border star_border star_border star_border

Jeffrey Foutz American Fork, UT

Never had a flight on time. Delays of 4+ hours for non-weather related issues. The attendants were sub-par. Plane was dirty. Wifi didn't work.

3 years ago