American Airlines is a major airline that just underwent Chapter 11 reorganization. They merged with US Airways to form one of the largest airline companies ever. They offer 273 destinations in the US, North America, the Caribbean, Europe, South America, and Asia. Its' extensive network is based out of five hubs: Dallas/Fort Worth, JFK in New York, Los Angeles, Miami, and O'Hare. Most of its planes are taken care of at Tulsa International Airport. They belong to the Oneworld airline alliance, working to coordinate services with British Airways, Finnair, Japan Airlines, and others. American Airlines also contracts out its regional air services to Envoy Air, SkyWest, and others. ExpressJet operates its American Eagle carrier brand. When they merged with US Airways, the result was the largest airline in the world. The merger was a good move for these companies, as it helped revitalize a company that had been hampered in recent years with financial issues.
There are many positive things about flying with American Airlines. They do a pretty good job in terms of in-flight entertainment. On the planes that are fitted with back seat TVs, it is possible to get on-demand entertainment. Planes without this feature allow passengers to check out on-demand tablets for in-flight entertainment needs.
If you are looking to be entertained on one of their flights, you will find the following options:
- 250 movies on international flights and 150 movies on domestic flights
- Up to 180 TV shows
- 350 audio sections
- 18 American Airlines Radio channels
- Up to 20 games to play.
You can also bring your own device to stream the items above, including laptops, an iPad, the Galaxy Tab, or any device that runs iOS or Android OS 3.2
There is a lot to like about the fact that American Airlines is continuously upgrading it’s fleet. Every week, American Airlines gets at least one new plane. These include Boeing 777-300ERs, Airbus 321s, and Airbus 319s. The old fleet of Boeing 767-300s, and Boeing 777-200s are continuously being upgraded to include lie-flat business class seats and other seating options. The Airbus planes should provide more comfortable seating options for flyers, especially in terms of bigger and better seats.
According to Flightstats.com, their flights have arrived on-time roughly 82% of the time.
There are a few issues that can become a part of your travels when using American Airlines. When we called in, we had questions about “upping” the liability on your checked baggage. Delta lets you up your baggage liability to $5000, but American Airlines seems to avoid doing this.
Some customers have had problems with American Airlines and their e-vouchers for various types of refunds. On an issued ticket, you cannot apply a voucher to get a refund. If you have no more planned trips for the year, the e-voucher is going to be somewhat useless if you don’t use it by its expiration date.
One customer also paid for a seat upgrade, but when they got to the plane, they still found their old seats. The customer found out that they would need to pay more to upgrade their seats again.
One potential issue with the in-flight entertainment options are the planes in which they are available. When researching the AA fleet on their website, the best options for in-flight entertainment are on Boeing planes. Airbus planes have not been upgraded to the fullest extent as have Boeing planes up to this point. If a customer gets on an Airbus, they may have difficulties getting tablets, overhead video, or streaming video. Older Boeing planes are also sometimes lacking similar features for clients as well.
Airline companies who provide an easy layout to follow in regards to their checked baggage policies provide a great benefit to their customers. American Airlines does a great job at listing their prices and complimentary features of the checked baggage process on their online website. A few important things to note about their policy are as follows:
• Possibility of up to three free checked bags
• Standard carry-on limitations
In general, with a standard American Airline airfare ticket, most importantly when flying domestically in the United States, checked baggage will cost each customer twenty-five dollars for the first bag, thirty-five for an additional bag, one hundred and fifty dollars for a third and two hundred per each additional bag of up to ten bags. However, with special ticket fares, membership in the American Airlines rewards program or when traveling to certain destinations, there is a possibility of earning up to three complimentary free checked bags. American Airlines also has standard size restrictions and allows each bag to weigh up to fifty pounds and be sixty-two inches in height. Bags that exceed these requirements will be charged an excess baggage fee of two hundred dollars depending on where a customer is flying. It should also be noted that customers who are flying first class, business class, Executive Platinum or oneworld Emerald, may have baggage that weighs up to seventy pounds with no extra charge.
As far as carry-on items go, American Airlines is very similar too many other airline companies in the industry. Flight passengers are allowed to bring one carry-on bag as well as one personal item such as a purse, backpack, briefcase, laptop, or smaller item such as a tote. Carry-on bags must be forty-five inches in height or smaller. All carry-on bags must be able to fit comfortably in American Airlines bag sizer as part of the flight check-in process.
There are several different types of travel insurance that an airline company can offer to their customers. Some of the most important types that potential travelers frequently look for are listed below with further detail of what American Airlines specifically offers: • Trip Cancellation and refund policy • Baggage loss or delay • Special assistance during flight One of
• Trip Cancellation and refund policy • Baggage loss or delay • Special assistance during flight One of
• Baggage loss or delay • Special assistance during flight One of
• Special assistance during flight One of
One of the most unique things that American Airlines offers their customers is the ability to actually purchase travel insurance to cover any unexpected events that might occur prior to travel. Unfortunately, because of this option American Airlines offers less complimentary services to compensate for change in travel plans. Most tickets once purchased are non-refundable and customers who would like refunds must submit a refund request form to be evaluated by the American Airline staff. Customers are allowed to make changes to their reservations if they are traveling within the United States, the trip was not booked using any promotions, and as long as the trip is at least three hours in advance to the changes being made. In addition, the only refunds made to non-refundable tickets include the death of the passenger or traveling companion, changes to the flight schedule made by American Airlines that result in sixty-one minutes of change or more, and military orders or changes in duty. All of these exceptions will need proper documentation to receive a full refund. It should also be noted that in most cases if a non-refundable ticket is purchased and not used by a customer, depending on fare rules, most tickets can be applied towards a future trip within the same year. If baggage becomes lost when traveling with American Airlines, the company promises to reimburse customers for any items that are needed immediately. In order to receive this reimbursement, passengers must notify American Airlines within forty-five days of the flight by either mail, fax or email. Depending on how long any luggage is lost, will affect the amount of reimbursement given to customers. If a bag cannot be found within five days from the time of the flight, a separate questionnaire form must be filed with American Airlines in order to receive accurate compensation. For luggage that is damaged during flight, American Airlines travel insurance procedure states that the customers must contact an agent before leaving the airport or within the first twenty-four hours to be eligible for any reimbursement. If a customer is in need of any special assistance during a flight, such as medical attention or equipment use, American Airlines request that all these needs be discussed with the flight staff in advance to the flight departure. All accommodations can be made on American Airline flights, but with more notice, the flight staff can better prepare to help in any way they can to needing customers.