Air France Logo
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15 User Reviews

5.9

Overall Score

LAST UPDATED: March 16th, 2020
Air France had slightly higher ticket prices and a strict boarding process. They have similar baggage policies and in-flight services that many of the main airlines have and fly to a large number of destinations that are generally on time. Air France has been in operation for 82 years and strives to give their passengers the best travel experience.  

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The Good

  • Destinations
  • Flight statistics
  • In-flight services
  • Time in business
  • Mobile app
Air France has 204 destinations around the world. They fly to 36 domestic destinations and 168 international ones in 93 different countries. This is compared to some of the top airlines such as United that serves 375 destinations or Delta that serves 334 destinations. This shows that Air France is smaller than the top airlines, but not by a lot. Air France is still able to serve a large portion of the world with their flights. They have a large number of international destinations available in many different countries and would be able to meet the needs of a number of different passengers for all their travel destination needs. Air France does fairly well when their daily flights are compared to some of the top airlines according to Flightstats.com. They received the following statistics when looking at their most active flights in the last month: • 84% on time • 7% late • 2% very late • 4% excessively late Looking at that 84% on time, when compared to United with their 82%, Air France comes out better. Looking at more of the top airlines, Air France is very similar to them in terms of their daily flights being on time and consistent. Some of the top flights for Air France include: • Geneva to Paris (93% on time 4.7 stars) • Paris to Bordeaux (92% on time 4.7 stars) • Toulouse to Paris (92% on time 4.6 stars) Their lowest rated frequent flight of Paris to Barcelona, measured in at 2.7 stars with only a 71% on time rate. There were no flights to or from the United States in Air France's most active flights so it is hard to get a feel for how consistent they are with timings in the U.S. However, based on the flights that were shown as their most active, Air France does very well with their daily flights, they also had 0% of canceled and diverted flights. Air France offers a number of in-flight services that are competitive with the top airlines. They offer a variety of entertainment options from top movies and TV shows to music and games. They also have entertainment especially for kids on the flight. Air France also allows passengers to choose the type of seat they would like on their flight, they can choose from the following: • Seat Plus (extra leg room) • Duo seat in a row of 2 (choose window or aisle and have only one neighbor) • Duo seat on the A380 upper deck (smaller cabin and just one neighbor) • Set at the front of the cabin (be one of the first to exit the aircraft) They also offer a number of options when it comes to meals on Air France flights. On long-haul flights a choice from the menu of the day is offered at no extra charge. Passengers can also choose from the A La Carte Menu which offers four different meal choices. Meals from the A La Carte Menu can also be purchased in advance when buying the ticket and up to 24 hours before the flight. There is also the option for passengers to order a special meal for a particular diet when booking or at least 48 hours before departure. While Air France does offer many of the services of other top airlines, there was no mention of any Wi-Fi connection or outlets available on the flights. There was also no option to use personal devices on the flights or any extra content available such as information about the destination. Some of the newer features of the top airlines were not available with Air France. Air France was founded October 7, 1933. They have been operating for the past 82 years. This is fairly competitive to some of the top airlines such as United Airlines that have been in operation for 89 years and Delta that has been in operation for 91 years. Air France began serving their customers around the same time as the other top airlines in the business. Air France has eight commitments that they are striving to provide their passengers with. They are: 1. We keep you informed 2. We respond through social media 7 days a week 3. We offer you alternative solutions 4. We ease your procedures 5. We strive to provide you the best assistance on board 6. We assist you in case of delayed baggage 7. We offer extra special care for our loyal customers 8. We appreciate your feedback Air France also has an app available for iPhones, Androids, and Windows phones that allow passengers to purchase their tickets and manage their reservations on their mobile device. It is even available for the Apple Watch.
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The Bad

  • Ticket prices
  • Baggage
  • Boarding
  • Check-in
When comparing ticket prices for Air France and other top U.S. airlines, Air France came in at a little more expensive than many other airline options. There were many options from less known airlines that were much cheaper or much more expensive than Air France, but looking at some of the larger airlines, such as Delta, United, or American Airlines, Air France prices were very close to, but slightly higher than. Depending on the exact flight and dates, Air France would most likely be competitively priced compared to many other large airlines going to or from France. They would not, however, be a for sure money saver. Many of the airlines specific to the country will save quite a bit of money when using their planes versus a different airline, however with Air France, the prices would be about the same, maybe slightly higher to fly with Air France. Air France allows one hand baggage item and one accessory as well as one checked baggage item as long as they fit in the size requirements. They are: • Hand Baggage: o Length: 21 in. o Width: 13 in. o Height: 9 in. o Weight: 26 lbs. • Checked Baggage: o Length + Width + Height: 62 in. o Weight: 50 lbs. Any additional baggage costs an extra fee per bag. The fee is less expensive when added online and increases in price when added at the airport though the fee varies depending on each specific flight destination. This baggage allowance is similar to many other top airlines. They allow one checked bag and one carry on with certain weight and size restrictions. Extra bags come at a fee though it is hard to see if the fee is compatible with other airlines because it varies so much based on the destination. When it comes to boarding an Air France flight, it can be trickier than other top airlines. This is because they do not assign seats when the tickets are purchased. Instead, seats are chosen at the check-in. Check-in can be done online, 30 hours prior to the flight and the seat can be chosen then which would help make the boarding process smoother for a passenger, however, choosing a seat at the airport check-in could make boarding more stressful as passengers may not be able to get the seat they want or may have a harder time finding an available seat. Air France also has specific deadlines including a check-in deadline, a boarding deadline, and the departure time. Check-in deadlines vary depending on the flight and airport that is being used however, Air France suggests arriving at least 2 hours before the departure time to comfortably get through security. The boarding deadline is 15 minutes before departure time between Paris-Orly and metropolitan France destinations and 20 minutes before the departure time for all other flights. To check-in to an Air France flight, it can be done online as mentioned before or at the airport. If done online, all the passenger needs to do at the airport is check in the baggage at the baggage drop off counter and proceed to boarding. At the airport, check-in can be completed at an interactive kiosk or at the check-in counter.
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Star Rating

3.6

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15 Reviews

Review Breakdown

5 grade

20%

4 grade

40%

3 grade

20%

2 grade

13%

1 grade

7%

Sentiment Criteria

Value

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Quality

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Service

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Amal Sweis Little Rock, AR

As for a first time traveler with Air France they were good until they lost one of our bags a moth ago and still didn't find it. They didn't pay anything yet, they only offered a small amount of money for the lost bag which was expensive and we had many expensive gifts inside. The argument with them is not over yet so my dissension about them is not final but for now me and my family are still disappointed with Air France which as an European airline company we expected them to be more professional . After this experience with this airline we heard from other people that they lost their bags too with Air France before we do, so our mistake was that we trusted this name without reading reviews about them.

3 years ago

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Zabsanti New Orleans, LA

Air France has very poor pilots. On one of the flights that I rode on over the past summer, the pilot had a very poor take off and landing and caused me and several other passengers to puke.It was a very unplesant experience.

1 year ago

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Amy Boren American Fork, UT

The food on the flight was amazing with a moist towelette at the end. The leg room was great and my tv always worked. The movie selection was great. Would love to fly with them again!

2 years ago

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Shaylee Provo, UT

It was so easy to take the plane instead of long trains when traveling longer distances in France. Tickets were also a very good price to go from place to place.

2 years ago

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Rischelle Mikkelson American Fork, UT

We took an Air France flight from Italy to France. The airport staff was especially helpful and friendly with our luggage needs. We anticipated that we would only have our carry ons, but at the last minute, my Mom needed more space and had to get another suitcase which we didn't pre-pay for. They were kind and honored the pre-book pricing.

2 years ago

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Jennifer Gilbert, AZ

The first time I flew with Air France and the only time I flew with Air France was on my trip to Egypt. I had a flight with Air France from Egypt to Paris and Air France canceled our flight for our tour group which consisted of 86 people. It was a nightmare trying to rebook and rearrange everybody schedules. A lot of people had to stay overnight in Paris which isn’t such a bad thing but after being gone for 2 1/2 weeks people were very anxious to get home. Not sure I’ll fly with Air France again

2 years ago

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Tracy Hill Draper, UT

When my friend told me to visit her in France last minute, I was able to find affordable flights with airfrance quickly. I’m very happy I flew with them because it was a reasonable price considering it was a direct flight. I will consider them again

2 years ago

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Lesa Burgess Pleasant Grove, UT

Air France is a good airline. I like how they partner with other airlines that I take quite frequently, so they are a good connection airline for sure. Because of that, I actually end up flying AirFrance quite a bit and am quite happy with them.

3 years ago

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Don Boren American Fork, UT

They have THE BEST FOOD of any airline I've ever experienced. It was phenomenal. True gourmet food on an airplane. The flight crew was very professional and courteous.

2 years ago

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Natalia Correa MDTribe Tallahassee, FL

I had an amazing experience flying with Air France. Their customer service was 10/10. Highly recommend!

1 year ago

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David T Draper, UT

Air France is a decent airline, but I have to admit that sometimes I am disappointed in flying them. I have missed business meetings because of delays that don't seem necessary.

1 year ago

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Jason Draper, UT

I flew with Air France on a last minute flight to Paris and it went well. I was able to find a cheap flight and I was happy with the quality of the flight.

2 years ago

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Abby Driggs Provo, UT

We were in Paris on a trip and were planning to fly to Lyon but our flight was cancelled due to a strike. The customer service was not helpful and didn’t even tell us that our flight was cancelled. We just happened to check to make sure everything was ready to go and noticed our flight was cancelled. They were not very helpful at helping us try to find a different flight. It was just like, sorry that’s the way it goes.

2 years ago

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Jake Baleyev Madison, MS

I’ve only been on a few AF flights, but they have been pretty bad. Old planes, no in flight service, airport was crowded,& innefficient. Overall a very bad experience.

1 year ago

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Cim Carver Cheyenne, WY

I’ve flown Air France a few times. They’re a good airline but I’ve had negative experiences with their employees at the gate.

1 year ago

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