I'm on my second shine replacement in less than 8 months. The first stopped working, period. it took 2 months and 28 emails to get it sent to me after being granted a replacement after the initial contact.
I find myself now back to square 1: my replacement has been lost due to the flimsy sport band design. After 2 emails I was told it would be replaced. I should expect a shipping email in 24 hours and it to arrive in 15-20 days. Fair. Happy. Consider my last Customer Service experience a hiccup.
Fast forward 10 days, no shipping email has arrived. I inquire and after 17 emails back and forth, I'm told "As you may know, we have just changed our warehouse and shipping system recently. However, the international procedure takes longer than expected. Therefore, our international shipping is on hold for a while. Our team is trying our best to bring it back as the soonest. Hopefully, it will be available in the next few day.".
This was the same excuse I was told in March 2016.
Poor customer service - yes, we will replace it, 15-20 days... the to find out they can't ship internationally.
Alternative means to settle a warranty issue: USPS? FedEx? UPS?
2 for 2 for terrible CS, Misfit. Terrible odds.