1800Accountant is a fully virtual financial service that includes services in bookkeeping, accounting, tax-filing, payroll, and entity formation. The company’s team structure is most ideal for small business owners to work with.
Generally, 1800Accountant is straightforward about the pricing of its plans and services — but some pricing may only be available by speaking with a representative at 1800Accountant.
Since the company is fully virtual, it has the ability to serve customers nationwide. 1800Accountant aims to hire a well-rounded team of financial professionals who can provide local expertise for small businesses in all 50 states.
1800Accountant has four different service packages. All services are charged at a flat rate. Pricing for these packages is based on monthly prices, but the cost of service is billed annually. The following list outlines each package, its pricing, and what the plan includes:
Some services provided by 1800Accountant are outlined in the pricing section above, but there are others as well. 1800Accountant helps with selecting entity type, forming entities, small business taxes, running payroll, bookkeeping, audit defense, tax advice, obtaining Employer Identification Numbers, and tracking vehicle mileage in the mobile app.
1800Accountant focuses specifically on small businesses. The services the company offers reflect this. Note that not all services listed are included in the plan packages. This indicates that there may be added fees for some of these services.
1800Accountant has the ability to do all work and consulting virtually. All documentation can be filed and submitted to the accountants through the secure mobile app. This eliminates the need for traveling to the accountant’s office or dropping off paperwork, which is very convenient for customers.
The mobile app is accessible anywhere and can track vehicle mileage and process receipts. The app is also where 1800Accountant sends all necessary reports and documentation.
The 1800Accountant team is composed of Certified Public Accountants (CPAs), Enrolled Agents (EAs), Bookkeepers, and Payroll specialists. Each small business that works with 1800Accountant will be paired with an accountant with specialized industry expertise and knowledge of state rules.
The customers at 1800Accountant are promised year-round involvement and proactive financial planning with their dedicated accountant. This should eliminate the rush at tax season and help small businesses feel at ease all year long.
TaxSmart is a 1800Accountant service that encompasses tax advice and audit defense. Customers can try out this particular program for 30 days before paying. Unfortunately, this is the only known free trial offered by 1800Accountant. Enrolling in this trial could still give potential customers exposure to the company’s advisors and determine if they want to proceed working with 1800Accountant.
The 1800Accountant mobile app does integrate with some well-known software in the accounting industry. However, it does not integrate with Quickbooks or Xero, which are commonly used for bookkeeping. If a customer has existing books in either software, it may be difficult to transfer those into the 1800Accountant app.
1800Accountant does partner with the following companies: Web.com, Dun & Bradstreet, Emburse, GovDocFiling, Finicity, Swyft Filings, Lendio, MyCompanyWorks, Marketing 360, Inc Authority, LegalZoom, Florida Justice Association, Company.com, NOLO, Taxbit, Wise Plans, Rocket Lawyer, CoverWallet, Spark, Squarespace, Nav, JazzHR, BizFilings, Clearbanc, Gusto, Better Legal, TripLog, and Fundbox.
While there are positive reviews for 1800Accountant, there are a significant amount of negative reviews of the company online. The most common issues have to do with the company promising more than it actually delivers.
Particularly in matters of customer service, reviewers felt that the company is underperforming. Many complained that their assigned accounting team changed frequently and that it took a long time for the team to respond to questions. Others complained that their taxes were filed incorrectly, resulting in fees or low tax returns.
Because of the lack of performance, many customers claimed that they attempted to cancel services from 1800Accountant but had a very difficult time obtaining a refund.