Name: Sunrun
Rating: 4.0

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Verified Customer

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Alfred Waimea, HI

The first few months after installation had many problems with the system . Customer service was deceptive in their phone call saying the system was correct and running correctly and we find out that to be false.after several technical visits and upgrades and batteries weren't even turned on had to get Reguonal manager involved and multiple monthy credits were issued

4 years ago

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Samuel Suitland, MD

They had the best offer for with the best long range goals. They were there promptly. No longer waits and the advice was good. Everything was installed properly, it works perfectly with no adverse effects.

4 years ago

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Thomas Barstow, CA

Everything has been good so far. My solar is on the ground not on my roof which is what I wanted. The guys that did the instillation were excellent but that wasn't Sun Run that was another company.

4 years ago

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Angela Escondido, CA

I liked that it was offered through Costco. The instillation was quick and went well. They're very slow to respond as far as sending people out for repairs. The turnaround time it is too long. We had problems with the inverter and they had to give us a new one under warranty. We were without our solar power for a long time. We had to go back on SDG&E at peak rates. It was a good two months and it wasn't until I got Costco involved that anything started to happen. The whole process to get the inverter replaced was very difficult.

4 years ago

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Anne Waddell, AZ

They were professional and new what they were doing. I've had no problems with the panels since they've been installed. Everything has been great. I have no complaints. I am very pleased with the addition of solar panels.

4 years ago

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Barry

We do not have our system very long, and so we have not built up any solar credits. While bills have been reduced, we have not amassed enough solar credits to offset the high use months. The jury is still out whether the original system was designed with enough power to accommodate our needs.

4 years ago

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Jose Riverside, CA

I have a good amount of energy for the whole house and I don't have to pay that much. They had to put a new roof on and do a lot of steps before they put in mine. I check how all the panels and they do great.

4 years ago

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Steven Riverside, CA

I did have to have them come back and I had to sort of jump through hoops to get them to come back and do some touch up painting. They said they'd be back in two weeks and never did show up. It took some questioning on my part to get them to come back to finish the job.

4 years ago

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Glen Valley Center, CA

They did a good job. One thing that I didn't get was one of my panels was not with the right battery channels. They really pushed it through as soon as they could and the installers work really fast. The circuits that they told me were going to be working aren't working.

4 years ago

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David

We're not happy with the results we are getting with our solar panels because I think we're paying more for the solar panels on our electricity than we would have just with the electricity and solar. The installation was very quick and easy. No hassles, no problems and was done in less than half a day I think. Their customer service representatives do pretty well. I think we're going to have to review our bills based on what we've been paying for our electricity and size of our house and they'll make a determination if we need more.

4 years ago

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Alan Denver, CO

They first came out and looked at the roof and the sun exposure and then they drew up a plan and then they came out in installed it. Everything works the way it is supposed to. SunRun did the work properly and efficiently. The system works well, however I had a question about the placement of solar panels and they did not adequately addressed it.

4 years ago

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Lynn in Algonquin Algonquin, IL

Well when I was selling my house I would not receive updates from the customer service department regarding the service being switched. I actually had to contact my sale person to get me an update. Then I paid my last bill and a week later Sunrun deducted the payment t again and so I sent a copy of the duplicate payment information to customer service in July of this year. I ha e not heard from them, have not received my refund of the duplicate payment and I just don't have time to hang on the phone

4 years ago

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La Mesa dude and dudette La Mesa, CA

Overall a good outfit. Negatives - sub-contractor installer not so good, no training/briefing on the system. The sales rep and sunrun pros were very professional. Serving the system and us over the term of the contract is, of course, an unknownn

4 years ago

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Ian Brighton, CO

They answered my phone calls and answered my questions. Nate sold everything to us. He was top notch and walked me through the whole process. I really enjoyed working with him.

4 years ago

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Thomas Moreno Valley, CA

When they were getting it set up we had a few problems. The people that actually installed it wasn't the problem. I had problems with the dates. They said they were going to do things on certain dates and it didn't happen. I haven't had any issues with the equipment.

4 years ago

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George Coarsegold, CA

All the salesman that came out were very personable and sold us on it. Everything they've done so far has been good so no problems. The installation process was very good and very quick.

4 years ago

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Teresa Norwalk, CA

I called them when we had a power outage and they never responded. I didn't find out until three weeks later because I called and they said that I was using it now, but they got out there and fixed it right away.

4 years ago

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Oscar Long Beach, CA

The installation process went pretty smooth, no issues. It was installed pretty quickly. It's performing as expected. One piece of feedback is that I requested to have them call me back and it's been over a month and I have not heard back.

4 years ago

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Anonymous Sun City, AZ

The gentleman that came out and hooked up the SunRun was really good he was really nice guy. As far as I know what functions properly I do wish it gave me more or I wish that my A. P. S. bill was lower because I put this sun run on

4 years ago

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Ed & Marie Watson

As of this date (08-27-2019) our system is not working and hasen't since 08-13-2019! NV Energy bill for 0ver $200.00!! d it cost us around $500.00 for the last time it didn't work. We are retired, on a fixed income, and cannot afford these energy bills AND the mortgage bills for the solar system. A complaint has been made with SunRun and they said that they would give us a call in next 3 to 5 working days. That is unacceptable! We are going to have to pay NV Energy for all this time that your system is not working. We need to talk to Management and we would like to request our money back. )

4 years ago

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Ronald Chino Valley, AZ

Everybody was very respectful and they took care of business. The system was up and running before they had promised. They were here on the day they told me they would be here and the installation was complete on that day.

4 years ago

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Carole Cypress, CA

It looks great it's working great and I have had no problem. They did an awesome job. Very quick and professional. I wasn't sure I wanted to do this but after the results I got I'm very happy I choose solar with Sun Run.

4 years ago

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Jackie K

Their service was spot on. Everything was completed as promised, on time and correctly. My Representative, Guy Z, has always made himself available to answer my questions. My system is working wonderfully!

4 years ago

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Lisa Pismo Beach, CA

We liked the representative that came to our house, he gave good and clear information. The customer service representatives are also good workers and communicate and do an effective job. The equipment is performing quite well and is holding up fine, so it seems good and solid.

4 years ago

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Rosemary San Diego, CA

Using SunRun is a very easy way to get into solar. Installation of the system went well - just as expected. Some questions that we had were never quite answered with the company. We had one and nobody ever got back to us.

4 years ago

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Candice

When they take money out of the account they'll only do it on a certain date which that doesn't coincide with my social security. So, I have to pay extra in order to write a check or call in my payments because they can't take it out on the dates I would like. So far everything has worked perfectly. It's pretty easy to turn on and get it going.

4 years ago

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Andrew

They seem like they actually want to help you out and answer your questions right away. The instillation process went pretty smooth. The installer was very courteous and professional. I would definitely refer SunRun.

4 years ago

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Stefanie

I chose SunRun because they have a good reputation. The instillation precess was exceptional. Now that SunRun has been installed I have seen decreases our bill. I just highly recommend them.

4 years ago

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Carla

The salesman was not pushy. What he was saying made sense and we had been looking to do this for a while. I felt like the instillation process went very well. I would recommend SunRun.

4 years ago

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Cornelia

The instillation process was very quick and definitely professional. The equipment was in good condition and has been functioning very well. The sales person was very good and reason why I currently have SunRun.

4 years ago

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Sharon Bakersfield, CA

We had some issues with our salesman but other than that they have been good. The salesman led us to believe that instillation would take place within two weeks and we would have solar. Instead it took like four to five months.

4 years ago

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Tom Costa Mesa, CA

The instillation process went very smoothy. The equpment had to be moved one time after they got inspected but otherwise it's been really smooth. They were almost always responsive but there were a few times that they weren't.

4 years ago

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David San Juan Capistrano, CA

They have been responsive and clearly communicated. The installation process took 2 days and was handled by a safety conscious crews that knew what they were doing. It cuts my electric bill in half with no charge.

4 years ago

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Sandra Aurora, CO

We had to have out panels picked off twice to get the roof replace and it was a huge hassle to get anyone to come and take them down and then to come and get them to put it back up. They need better customer service and quicker response times.

5 years ago

Reply from Sunrun

Hello, Sandra thank you for your feedback we want to make sure we are reaching all customers in a timely manner. Thank you for your communication we will share this experience with our Leadership team.

May. 4th, 2019

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Leroy Tucson, AZ

This is my second home with solar, so I have a little bit of knowledge about it, and it is working better than expected. The panels are working the way they are supposed to and the people who installed it were on time and did it properly. Sun Run has taken care of everything I need.

5 years ago

Reply from Sunrun

Wow, that is great news and we are proud to see that our sales team and installations team takes care of our customers like you Leroy. Let's create a planet run by the sun and power forward.

May. 4th, 2019

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Ryan Naalehu, HI

Sunrun has been an outstanding company to deal with. The service tech has been here on several occasions and has been very professional and helpful. Everybody should go with solar, it is the way to go.

5 years ago

Reply from Sunrun

Wow! What a great review Ryan, what a pleasure to work with you and have you become a part of our family. Thank you for helping us create a planet run by the sun.

May. 4th, 2019

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Doyle San Diego, CA

I didn't check out other companies because a person from work suggest it. We have had no problems with and installation was smooth and easy. They are always available and willing to find the answer if they don't know.

5 years ago

Reply from Sunrun

Doyle thank you for choosing us as your solar power provider. We appreciate you helping us create a planet run by the sun. Thank you for sharing your wonderful experience!

Apr. 23rd, 2019

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Terry Pullan

My solar power is becoming expensive. I signed up for a 3% escalation each year and I'm only half way through the lease. In addition, I believe that panels have degenerated and newer panels are more efficient than 10 year old technology.

5 years ago

Reply from Sunrun

Hello Terry P. The thing to keep in mind is that utility rates have historically increased faster than the rate of our annual increase, and you'll still be protected from those rate hikes. Therefore your savings should increase over time because you most likely will not paying those higher rates to the utility.

Mar. 27th, 2019

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Renate

From the first encounter to the finish of installation, every person I dealt with was very knowledgeable and offered the best customer service I have ever received on a project like this.

5 years ago

Reply from Sunrun

We are so honored you chose us as your solar service provider! We want our customers to be able to make the best decision for them and their household, and we ensure that by educating them on all the ins and outs of solar. Congrats on going green, and thank you for helping us create a planet run by the sun!

Apr. 15th, 2019

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James Walsh

When we signed up several years ago there were not that many options. It is my impression that there are far more now and that some of the deals would be more advantageous to me. Secondly, because of my finances I never set up automatic payments from my bank account. Banks are unforgiving if you live month to month and sometimes run short. I'd be happy to set up autopay with my credit card but that is not an option you offer. Too bad. The situation is irritating to us both.

5 years ago

Reply from Sunrun

Hello James W. We are happy to hear that you are one of our long term customers! Thank you for helping us create a planet run by the sun. Sunrun prefers that customers sign up for autopay because it ensures that a payment is made on time each month. This reduces the amount of time and resources dedicated to collecting payments from customers. It is a convenient option for customers because it occurs automatically and they don't have to worry about due dates and sending checks.

Mar. 21st, 2019

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Trinni

SunRun is attentive and professional. They are informative and competitive. They are only 4 stars because I have 2 residences that I had install solar and the billing was not set up properly and requires multiple follow ups on our part to straighten out

5 years ago

Reply from Sunrun

Hello Trini, thank you for your feedback. We love to hear that you were well informed and found our cost competitive. We're saddened to hear about the encountered billing issues, feel free to private message us your contact infomation.

Mar. 21st, 2019

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Winston Rowlett, TX

So far everything is working smoothly. There was a bit of a rocky start in terms of installation but everything is in place. Customer support always responds to my questions efficiently.

5 years ago

Reply from Sunrun

Winston what a great review. We love to hear that in the end everything was working and ready to go. Welcome to our Sunrun family, let's create a planet run by the sun. Thank you for helping us create a better environment.

Apr. 15th, 2019

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Art Oak Park, CA

The sales representative and all the people I have dealt with have been great. It's been over five months and we haven't had a bit of problems. Installation was very easy. They are a great company to work with.

5 years ago

Reply from Sunrun

We love to work with you Art, you made this experience for us as we made it for you. Thank you for taking the time to leave this wonderful review.

Apr. 11th, 2019

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Shannon Buckeye, AZ

I'm not a technician or engineer but I would say it is high quality. We have had about a year and there are no failures. They gave us an app so we could track the output of our solar panels. They respond immediately to any query I might have.

5 years ago

Reply from Sunrun

Happy to hear your system is producing as expected Shannon! That's always great to hear, let's continue to create a planet run by the sun.

Mar. 19th, 2019

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Minnie Chula Vista, CA

Installation was very smooth and efficient. It was installed within a couple of days. It is producing electricity. They need to have better follow up after the sale. I have had a hard time reaching people.

5 years ago

Reply from Sunrun

Thank you for your review, Minnie. We want to be able to assist you with any questions you may have. Please private message us your contact information and we can have Care reach out to you.

Apr. 11th, 2019

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Arjay Escondido, CA

It is priced competitively and affiliated with Costco and I think it is top notch industry standard equipment. The installation was pretty straight forward and I had a positive experience with their support and service.

5 years ago

Reply from Sunrun

We offer a variety of products Arjay and we are extremely pleased to hear we offered you one that fits your needs as a consumer. Let's create a better planet, a planet run by the sun!

Apr. 11th, 2019

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Timothy Murrieta, CA

There have been no issues with it. Everything had been good, we've enjoyed it. The installation was simple and clean. They took two days and when they left everything was working.

5 years ago

Reply from Sunrun

Hello Timothy, we love to see that there have been no issues and that your installation was simple. Welcome to the Sunrun family!

Apr. 11th, 2019

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Carl Gunther

From initial visit to install very courteous and professional .. from beginning to end they gave me a timeline and executed it every time if I had any questions they were answered immediately I highly recommend Sunrun

5 years ago

Reply from Sunrun

Making sure we leave a great first impression is what we work for. We love to hear that you had a courteous and professional team that worked with you. Making sure we have you up and running as soon as possible is also something we pride ourselves in. We are so glad to hear that this was the case. Let's power forward!

Feb. 21st, 2019

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Tom Walton

The sales process was relatively straight-forward and the installation was quick. However, there has been no post-installation follow-up to check in with the customer for system operation or satisfaction. Technical data is transmitted wireless, but some on-site visit after a year or two would have been nice.

5 years ago

Reply from Sunrun

Hello Tom W. We are happy to hear that everything was straight and to the point. At this time it looks like your system is working and has no issues. We always have areas of opportunity so we welcome all feedback. Thank you for helping us create a planet run by the sun.

Feb. 20th, 2019

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5 El Sobrante, CA

The customer service has been very supportive and every time we ask questions, they've been very prompt and they always answered all the questions. Everything has been working to what we expected.

5 years ago