Name: Sunrun
Rating: 3.9

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Verified Customer

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5 Sanger, CA

They have qualified staff. There were good sales people working with us all the way through the process. The support has been very good just to follow up with the issues or problems I've had. They're out here pretty quick. I've had some issues with some of the switches and things like that that sometimes don't work as I expected them to.

5 years ago

Reply from Sunrun

Leyden, thank you for leaving this review, we appreciate you taking the time to do so. We want to make sure your concerns are being addressed. We would be more than happy to assist you with the switches issue. Please private message me your contact information.

Feb. 20th, 2019

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Verified Customer

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Dekki Grand Terrace, CA

I am very satisfied. The service is very good. Every single person, not just customer service, but all the team workers at sun run are very knowledgeable. They are very specific with follow up instructions. Installation was very professional and very good. The product is guaranteed by Costco. The quality is good.

5 years ago

Reply from Sunrun

Dekki, we are delighted to hear you're satisfied! Making sure we provide 100% great service is what we strive for. Our team is very knowledgable and it looks like we answered all your questions that came up during the process. A great installation is our goal! Let's create a planet run by the sun!

Feb. 20th, 2019

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Verified Customer

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Thomas Murrieta, CA

The price was good and they offered us the ability to buy what we needed not a package. It does the job it is intended to do and we're not paying for electricity. I do have a piece of equipment that they told me to get in touch with the manufacturer about, but it is not harming the system.

5 years ago

Reply from Sunrun

Making solar affordable is a huge part of what we do. Our products are consumer friendly and we have a variety, so we can meet consumer needs. We want to make sure the system is always working so you can get the most out of the production. If you have any questions feel free to private message us. Thank you for helping us create a planet run by the sun.

Feb. 20th, 2019

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Verified Customer

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Ismael Spring Valley, CA

It has been a very easy process start to finish. They answered all my questions I had about new to sola system. They actually take the time to go in depth, one on one with each individual customer in regards to any issues that they might have with your billing or whatever.

5 years ago

Reply from Sunrun

Wow! Ismael loving this review! We want to make the experience an easy process from start to finish so we are happy this was your case. Making sure we have communication with our customers is important, we will always answer any questions you have. Let's power forward!

Feb. 20th, 2019

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Verified Customer

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Richard Surprise, AZ

It appears to be fairly decent. I have already had a number of bills that were way under in the power. Installation was great. Customer service is always willing to answer my question and if there is a problem, they let me know.

5 years ago

Reply from Sunrun

We are willing to make you happy and assist you, Richard. Please let us know if you need anything. We are excited to hear you are seeing the difference in your bills. Let's create a planet run by the sun and a better future for the environment!

Feb. 20th, 2019

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Verified Customer

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Robert San Ramon, CA

I choose them because they were at Costco and they are a reputable company in my area. The overall customer support has been good. The coordinators were in close contact with me and checked on the progress and scheduled appropriately. They followed their commitments and time schedule. Some tiles were broken installation but they were later replaced. I am fairly satisfied with the equipment and quality.

5 years ago

Reply from Sunrun

We love to hear you come from Costco and to hear you are satisfied. We are here to help with any questions or concerns you may have. Thank you for leaving this wonderful review and helping us create a planet run by the sun!

Feb. 20th, 2019

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Verified Customer

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Ralph Vacaville, CA

All the research that we did indicated that it was a reputable company. The person came out and gave us all the information we requested. We did have them come out and put some screening around the panels because of the birds and they came and there was no issue. Installation went smoothly. The equipment has never given us problems.

5 years ago

Reply from Sunrun

We are happy to hear that there were reliable reviews out there. We love hearing that our customers are happy and because of that other wonderful people are helping us create a planet run by the sun! Love to hear the installation was smooth. Let's power forward!

Feb. 20th, 2019

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Verified Customer

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Alice North Highlands, CA

I have Sun run solar on the roof. It was free and it cut back the bills. I wish they would offer the choice of having a battery to go with it but I know they are very good. They're very thorough. They keep in touch with us all the time and we're happy.

5 years ago

Reply from Sunrun

Reading your review made our day Alice. We love to hear that you've cut back on your bills! We also love that you have solar because you are making a difference in the environment. If you would like to discuss your options about adding a battery please private message and we can go into detail. Thank you for helping us create a planet run by the sun!

Jan. 30th, 2019

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Verified Customer

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Susan Klawitter Sun City, AZ

I wish there was more immediate information on their site, My Sun Run, available to me. I know others who have Sun Run and they can access all kinds of real time information, how much they are producing, what amount APS is buying. I find all I get is bare bones information, How many Kwh produced the day before.I find it hard to judge what kind of service I am getting with such limited information.

5 years ago

Reply from Sunrun

Thanks for reaching out, Susan! We believe communication is key. We can help review your plan with Sunrun as well as recommending you to contact APS. Providing the best customer experience is our mission and also to create a planet run by the sun. Thanks for sharing your story! Power Forward!

Sep. 11th, 2018

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Verified Customer

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Patty L. Rock Hill, SC

They have provide excellent customer service the 2 years I have been with them, including a credit back when my system did not perform to the expectations due to a wire that was disconnected. The crew came in, assessed the problem, repaired it and gave me a credit. I am very pleased with the quick response and quality of their work.

5 years ago

Reply from Sunrun

Thank you for sharing your wonderful story Patty. We love to hear the success stories that our customer share. Thank you for helping us create a planet by the sun.

Sep. 11th, 2018

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Verified Customer

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Rimshaw San Juan Capistrano, CA

Scheduling for the construction process took longer than I had expected. Required a second inspection which could have been avoided in my view. The partnership with Costco required full payment (financed) before construction would begin even though SunRun didn't get paid until after final inspection. Costco paid a 3% rebate however. I was told that the conduit would be painted to match the house and that never occurred.

5 years ago

Reply from Sunrun

Thank you for sharing your experience Rimshaw. We want to take the opportunity to work with you. Please private message me your contact information.

Sep. 6th, 2018

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Verified Customer

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Anonymous Stockton, CA

The professionalism of the crew that installed the panels. The fact that my breaker box was outdated and they put a new breaker box in for me and did not charge me. Overall they have been 100% in everything they said that they would do

5 years ago

Reply from Sunrun

Thanks for your communication. We appreciate your kind words! We love that you are passing along the word of clean energy. Cheers to you! Read less

Sep. 4th, 2018

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Verified Customer

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My Poway, CA

So far everything has been pretty smooth. We don't have any problems or issues. Everything seems to have worked out. We like that SunRun covers the services along with our contract so we don't have to use the leasing program.

5 years ago

Reply from Sunrun

Hello My. . Thank you so much for your taking to the time to leave this wonderful review. We are happy to hear you would use us again. Thank you for helping us create a planet run by the sun! Power Forward!

Aug. 24th, 2018

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Verified Customer

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Timothy Hickox Casa Grande, AZ

All I wanted was to reduce my bill in the summer, but they were very professional, and they have excellent communication skills when it comes to my system. They monitor it and come out to fix it if anything is wrong. Now everything is great, I love it.

5 years ago

Reply from Sunrun

Thanks for sharing your wonderful story, Timothy H! Our drive is to make solar hassle-free by being attentive and focusing on each individual customer's experience, which is why we strive to service the system and monitor it as we do!

May. 14th, 2018

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Verified Customer

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Anthony Coleman Mount Holly, NJ

I was interested in saving money and keeping up with the latest technology, and I definitely think it's better for nature and the economy. The representative that I talked to was very professional and informative and that's what led me to make the decision to sign up.

5 years ago

Reply from Sunrun

This is wonderful to hear, Anthony! Providing the best customer experience is our aim, and it all starts with doing the simple things. So glad to have you as a customer. Thanks for helping us create a planet run by the sun! Power Forward!

May. 14th, 2018

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Verified Customer

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Larry Miller

Everything was perfect. Elmer my salesman and Jill in customer service kept me informed throughout the entire process. Install is neet and clean, system works great, and I started saving money the first month. I have recommended the company to several friends and they have had the same great experience. I wish I could rank them higher than a 5.

6 years ago

Reply from Sunrun

That's what we love to hear, Larry M! Providing the best customer experience is key because our mission is to create a planet run by the sun. Thanks for sharing your story! So happy you took that first step to learn more about solar energy's advantages. We are thrilled to welcome you to the Sunrun Family! Power Forward!

Apr. 13th, 2018

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Verified Customer

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Don MacNeil

I have noticed a difference in my electricity bills during the summer months. Yes, I have to pay a fee in order to use SunRun each month but it is a steady amount. The electric bill changes from month to month. Just recently, both the gas and electric bills have increased. I'm glad that I signed up for SunRun when I did.

6 years ago

Reply from Sunrun

Thanks! That's what we love to hear! We pride ourselves on making the switch to solar simple, hassle-free, and full of savings! So excited to welcome you to the Sunrun family! Thanks for helping us create planet run by the sun. Power Forward! #savewiththesun

Apr. 12th, 2018

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Verified Customer

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Sandra Meza Phoenix, AZ

What convinced me of going with it was the service agreement that we got from them. Everything was easy to do from the very beginning. It was clear from the get go that there was not going to be any heat in the framework, so we didn't have to worry about that.

6 years ago

Reply from Sunrun

Thanks for sharing your story Sandra M! We enjoyed reading your review. Please let us know how things are going throughout the process, we would love to hear back from you. If you are satisfied with everything and know someone else who could benefit from going solar with Sunrun, make sure to take advantage of our referral program by visiting

Apr. 5th, 2018

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Verified Customer

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James Burns Whitestone, NY

The price was just right for us. The people we talked to were excellent, very professional and explained everything well. The installation people were very clean and did everything they said they would do. We're very satisfied with them

6 years ago

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Verified Customer

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Regina Reynolds Jackson, CA

We had Sunrun installed some six months ago. We called a bunch of people and they came out first, their representative was just excellent. The main reason we signed up with them was that Costco backed them. We're happy with it.

6 years ago

Reply from Sunrun

That's what we love to hear, Mike B! We pride ourselves on making the switch to solar simple, hassle-free, and full of savings! So excited to welcome you to the Sunrun family! Thanks for helping us create planet run by the sun. Power Forward! #savewiththesun

Apr. 5th, 2018

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Verified Customer

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Jeanne Kolb Harrison, NY

My experience with them has been very positive. I had it installed in my previous house, I had just decided to try it then and everything worked very well. The installation was good and it saved me a lot of money. So, when we moved to another house, I just looked them up again and had it all installed. Their price was still reasonable and they did a good job putting things up. They were very efficient and did what they said they would do.

6 years ago

Reply from Sunrun

Providing the best customer experience is our aim, and it all starts by doing the simple things. So glad to have you as a customer. Thanks for helping us create a planet run by the sun!

Apr. 5th, 2018

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Verified Customer

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Ronald Blackwell Las Vegas, NV

We signed up for it because of a friend's referral. Basically, we wanted to save money and be self sufficient. Their installation people should make sure that everything is plugged in and working before they leave though. When they did our installation they forgot to plug in one area of the roof and we kind of missed out on a couple of weeks of energy.

6 years ago

Reply from Sunrun

We aim to be the only choice when going solar by providing a one-of-a-kind and hassle-free customer experience! That means, getting the right answers to all of your questions, quickly activating your system, and meeting your unique savings needs! We're so thrilled to officially welcome you to the Sunrun family! Thanks for helping us create a planet run by the sun! Power Forward! #savewiththesun

Apr. 5th, 2018

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Verified Customer

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Mary Lee San Diego, CA

I had a young man come by and talk to me about solar. At that time California had a thing where, if you put solar on your house, they would re-evaluate your house. I told him to bring that to me in writing to make sure it was all true, he did, and I went ahead and put the solar system on. He was a very good and knowledgeable young man. The installation people were very good. They told me what was going on and did things right on schedule. After that they gave me a website that I can go to to check how much energy my system is generating on a daily basis.

6 years ago

Reply from Sunrun

This is such a wonderful review. We are so grateful for our customers, especially since we are still a growing company. Thankful for the wonderful words!

Apr. 5th, 2018

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Verified Customer

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Richard Spilton Poway, CA

I have a complete Sunrun solar system on my house. I'm very familiar with them. Their representatives are fabulous, everything they told me has been true. I feel very confident in what they told me and I trust that it's all 100% accurate. I've gotten more than what I expected from them.

6 years ago

Reply from Sunrun

Our drive is to make solar hassle-free by being attentive and focusing on each individual customer's experience! We also understand strict safety, professionalism, and organizational standards all go along with that. After all, we're only happy when you are! So thrilled you're with Sunrun! Power Forward!

Apr. 5th, 2018

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Verified Customer

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Francis

They've followed through on all of their expectations. It went well with no issues. Very clean.

3 months ago

Reply from Sunrun

Thanks for your review, Francis! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Jan. 10th, 2024

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Verified Customer

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Michael Austin, TX

SUNRUN installed th solar equipment per preplan and everything went like clock work.

3 months ago

Reply from Sunrun

Your review brightened our day, Michael! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Jan. 5th, 2024

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Santhosh Balli

Poor service No concern for customer Technically inefficient systems Mis-use of personal banking information on file. Charges credit card for high $$ without notice that customer has no clue about Takes months to revert back on a case. They just keep transferring calls from one team to other. Customer reps have no knowledge Concerned to mint money

2 months ago

Reply from Sunrun

Hello, Santhosh, thank you for taking the time to reach out to us. We are so sorry to hear that you are not satisfied with the services provided, and for that, we sincerely apologize. We've located your account and have assigned an Escalation Expert who will review your account and reach out to you as soon as possible to assist you further. If you have any questions in the meantime, please feel free to email us at [email protected]. Thanks!

Feb. 16th, 2024

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Mike Campbell Milton, VT

If I had it to do all over again I would in a heart beat! Very professional, friendly, and competent staff from top to bottom.

2 months ago

Reply from Sunrun

We're thrilled you had a good experience, Mike! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jan. 30th, 2024

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Verified Customer

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Stephen Lamar Stockton, CA

I enjoyed working with my sales agent Jonathan D. Actually all the Sunrun employees I was in contact with were awsome.

5 months ago

Reply from Sunrun

Thanks for your review, Stephen! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Oct. 25th, 2023

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Verified Customer

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Joseph

A man named Tiago came to the house and sold me. I've never had a problem. I recommend SunRun to everyone.

5 months ago

Reply from Sunrun

Joseph, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Oct. 24th, 2023

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Stephanie T

Buyers Beware! Right from the start there were problems. Not minor glitches either, but major discrepancies with what we were told by the sales person and what actually happened. The sales person initially stated it would only take a 7-10 days for installation to be scheduled and completed. However, it was well over 4 months before installation was completed. During the initial consultation, the sales person told us to submit 3 months of our previous electric bills and claimed he padded our regular usage by 1.5 times what our usage history demonstrated. He boasted this would be a huge cost savings, which we were happy to hear, being retirees and living on a fixed income. The sales person explained that as long as we didn’t go over our new set point for allocated usage, we would never again receive a bill from Edison. He then reiterated the only time we would ever receive a bill from Edison, is if we used more electricity than we generated each day, yet every month since the system was installed, we have received a bill from Edison for miscellaneous charges.. in fact our cost for electricity is now $40 a month higher with solar than it was without. Another issue we encountered was we were offered to add on to our order a battery back up so in the event of an outage we would have access to the power we generated that was to be stored as a back up resource, however sometime after the battery back up was installed, we learned through observation of the equipment, not collecting power. After calling in to customer service we were informed that 1. the battery was defective and would need to be replaced, and 2. they decided to change the manner in which the battery back up is intended to work. Now it was set to discharge whatever had been stored throughout the day, starting every night at approximately 4pm, to address peak hour electrical usage, so as to reduce the impact of higher rates being assessed by Edison… READ THAT AGAIN AND MAKE IT MAKE SENSE - we are generating 1.5 times MORE of our own electricity, than we had ever previously used, without solar, but now we have to worry about electrical usage fees during peak hours?! Next was the main board outage that was obviously not being properly monitored by SunRun, which while out in the backyard one night I noticed a steady red light, which intuitively seemed to be a visual alert that wasn’t there when the system was first installed. No one from SunRun noticed the system wasn’t working, instead we had to call customer service to ask why it didn’t seem like the system was functioning properly… they told us they’d have a repair team out right away, but even that took 3 days… Next is the billing mixup and the rude accusations from collections, aggressively harassing us, rather than taking the time to review all the transactions and explain where they were arriving at the discrepancy. We made dozens of phone calls requesting to escalate the matter of harassment, but no one called us back… we eventually went through all of our statements to figure out what happened and resolved the billing matter ourselves, no thanks to SunRun customer support. Finally, the (verbally) undisclosed annual rate increase that we only became aware of when the monthly billing statement price had increased. If we had it all to do over again, it would be a resounding “thanks, but no thanks” from us.

3 months ago

Reply from Sunrun

Thank you for bringing this to our attention, Stephanie. We are so sorry to hear this and we would be happy to look into this for you. We will be sending you a private message requesting additional account information so that we can assign a Specialist to assist you directly. Thank you!

Dec. 22nd, 2023

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Verified Customer

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Barbara

If I ever have questions, they're there to answer. I generate more power than I use, and the panels seem to be working well.

6 months ago

Reply from Sunrun

Thanks for your review, Barbara! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Sep. 29th, 2023

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Verified Customer

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Carol

I don't have any problems with them at all. It saves me a lot of money to have SunRun on my roof and I don't have to pay all that electric bill.

6 months ago

Reply from Sunrun

Carol, we appreciate you taking the time to share your experience! We are so thrilled to hear that going solar is helping you save money and help lower your electric bill. Our goal is to make going solar easy and enjoyable and we are overjoyed to have you as a valued member of the Sunrun family. Thank you for helping us create a planet run by the sun. Thanks so much!

Sep. 29th, 2023

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Verified Customer

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Dave Jensen

Sunrun provided an excellent buying experience! They clearly communicated our next steps, when to expect progress, and were friendly throughout.

6 months ago

Reply from Sunrun

Dave, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Sep. 27th, 2023

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Verified Customer

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Paul Bordas

The ease of adding panels to my home. The clarification as to how the system works and how it would affect my electric costs.

6 months ago

Reply from Sunrun

Paul, thank you so much for your review. We are so happy to hear that you had a great experience with us and welcome to the Sunrun family!

Sep. 27th, 2023

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Verified Customer

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Tammy Woods Orland Park, IL

All has been really great, the panels are working we are producing energy, ComEd is charging a handling fee but that is to be expected. All is well.

6 months ago

Reply from Sunrun

We're thrilled you had a good experience, Tammy! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Sep. 22nd, 2023

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Verified Customer

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John

My system failed on 9/6 while I was on vacation. No notice or action from SunRun. Scheduled repair10/5. My system has worked for many years at rated output with out fail.

6 months ago Edited September 20, 2023

Reply from Sunrun

John, thank you for your review and we are so happy you have enjoyed your services with us. We will be sending you a private message for additional information so we can look into your concerns for you. Thank you!

Sep. 20th, 2023

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Verified Customer

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Scott Sewell, NJ

The installers that were at my house said they would be returning to cut a few pieces that were too long. They never came back and I haven’t been able to get anyone back. There are 3 pieces that extend past my roof and it doesn’t look good at all. Also, we were offered a $1000 referral for anyone that we recommended SunRun to as long as they also purchased solar. We never received that $1000.

6 months ago

Reply from Sunrun

Oh no, Scott! We're so sorry to hear this and we definitely want the chance to turn your experience around. We will be sending you a private message requesting additional account information so that we can get a Specialist assigned to your case.

Sep. 20th, 2023

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Verified Customer

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Gregory Los Angeles, CA

Very happy with my solar panel system. My $11,500 (20 yr) lease will be recovered at the end of this year (6.7yrs). No problems EVER!!

7 months ago

Reply from Sunrun

Gregory, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Sep. 5th, 2023

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Verified Customer

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Cheryl Haines City, FL

I’m getting electric bills that are 223.84 that’s awful plus I’m paying you guys a 101.00 not like this at all especially with things being so much money we are seniors so this is hard

7 months ago

Reply from Sunrun

Thank you for bringing this to our attention, Cheryl. We'd be happy to look into this for you and we will be sending you a private message requesting additional account information so that we can assign a Specialist to assist you directly.

Sep. 5th, 2023

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Ashley Peterson

The SunRun team that I worked with was very friendly and easy to work with. They communicated clearly and were easily accessible for any sort of questions related to the entire process, which was appreciated!

3 months ago

Reply from Sunrun

We're thrilled you had a good experience, Ashley! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Dec. 20th, 2023

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Ed Rothschild Vernon Hills, IL

The installation went smoothly and the system has worked perfectly for more than three years now. The cost was more than offset by the huge drop in monthly electric bills, from $250-350 a month to less than $20

4 months ago

Reply from Sunrun

Thanks for your review, Ed! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Dec. 4th, 2023

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Lasteveia Dixon Bakersfield, CA

Sunrun is a great company to work without! All the professionals are friendly and very knowledgeable. The process was smooth and any questions we had were answered speedily. Choose Sunrun for all your solar needs.

4 months ago

Reply from Sunrun

Your review brightened our day, Lasteveia! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Nov. 21st, 2023

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R. C. Writes Milpitas, CA

The two is based on the missing service for installing a new system for a new customer. 1) The installation did not pass inspection. The Sunrun crew stayed a few hours, applying fixes for the reported faults, and stated the follow-up should be in about a week. 2) No appointment was set up. After no call-back, for two weeks, I scheduled an appointment. They NEVER updated the available days - for a while it was only 2 days a week - which became full week like everyone else. I told them twice - they NEVER updated their work order. 3) I was NOT informed that staying around to label the breakers was part of the PGE inspection. 4) The installation was Oct 14, 2023. With all the delays, and the reschedule to pass the inspection - the best they can offer is Dec 14, just before christmas break. 5) If solar panels are approved and activated before 2024, I will consider it a lucy day and buy a lottery ticket. 6) No solar power until half of winter has passed - with the winter heating bills. The flexible payment plans are great. Everything is great until installation has be corrected before the service is actually available.

5 months ago

Reply from Sunrun

Thanks for letting us know, R.C. My name is Frances, and I am part of Sunrun's Social Media Team. Let me start by saying that we are so sorry it's taking longer than you had expected to get the system installation completed. We want to do everything we can on our end to help resolve this as quickly as possible. In order to best assist you we will be sending you a private message requesting more information.

Nov. 20th, 2023

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bismark Aguocha

Sunrun is solid company for solar systems

1 week ago

Reply from Sunrun

We're so happy to hear that you had a good experience with us, Bismark! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Apr. 6th, 2024

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Verified Customer

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Richard Lybarger Tucson, AZ

Easy process throughout the entire experience. The representatives on Sunrun were friendly, knowledgeable, and very active in keeping me informed on everything leading up to and after the installation.

1 year ago

Reply from Sunrun

Your review brightened our day, Richard! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Jun. 30th, 2022

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Verified Customer

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Linda Richardson Colorado Springs, CO

So far I thought the hookup to the utility company was only $5/mo. It's been running $15/mo. I also put in a request to check connections due to lights flickering. One guy came out, tightened the electrical panel. Happened again. I called, was given a case number and then no follow up. Thankfully it stopped, but happened in 3 rooms. Still, no call and no follow up.

1 year ago

Reply from Sunrun

Oh no, Linda! We're so sorry to hear this and we definitely want the chance to turn your experience around. We will be sending you a private message requesting additional account information so that we can get a Specialist assigned to your issue.

Jun. 30th, 2022

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Verified Customer

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Michael ODONNELL Tucson, AZ

since first dealing with Sunrun, I have been impressed and have had no reason to feel that I have made a mistake. They have done a very good job at delivering on their promises.

1 year ago

Reply from Sunrun

Thanks for your review, Michael! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jun. 23rd, 2022

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Verified Customer

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Bob Schneider Bakersfield, CA

Sunrun responded to my request to bring my system to 100% capacity for solar electrical generation quickly and effectively. The options for lease/buy were reasonable and competitive.

1 year ago

Reply from Sunrun

Bob, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience while helping us create a planet run by the sun!

Jun. 16th, 2022

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Verified Customer

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Janet A. Hill Riverside, CA

Sunrun, are not conniving, manipulating, money robbing liars. Who I appreciate their constant communications with me; letting me know every step of the way, what's going on with me as a customer.

1 year ago

Reply from Sunrun

Thanks for your review, Janet! We're so happy you've had a good experience! Thank you for going solar with us!

Jun. 16th, 2022