Sunrun
8.6
Overall Score
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Verified Customer
Review Source
Luis Los Angeles, CA
I received the best Service from Sunrun. I am satisfied with everything. Though the processing took a long time due to City securing permit to Southern Cal Edison requirements.
5 months ago
Reply from Sunrun
Thank you for sharing your story, Luis! Your feedback helps us continue to improve your solar experience. We are delighted to hear that you've had a great experience with us! Thanks for being apart of our Sunrun family!
Nov. 8th, 2023
Verified Customer
Review Source
Donna New York, NY
I love the money that I save each month, especially in the summer months. I am unsure if all of the rain and clouds have really affected the production of power, but the last 2 months my bill has increased.
5 months ago
Reply from Sunrun
This is fantastic to hear, Donna! We are thrilled to hear that you are enjoying the benefits of going solar. We appreciate your decision to choose sustainable energy and are here to support you every step of the way.
Nov. 8th, 2023
Verified Customer
Review Source
James Nipomo, CA
The ONLY reason i recommend Sunrun is because of Auston A. Whenever I have an issue he is the only one I can count on to follow through. I have dealt with service reps & project managers and they always promise but failed to deliver.
5 months ago
Reply from Sunrun
We are so happy to hear that your representative, Auston, played such a crucial role in guiding you through your solar experience. Your feedback is invaluable to us, and we appreciate you taking the time to share your story with others. Having you as part of the Sunrun family brings us immense joy. Thanks so much, James!
Nov. 1st, 2023
Review Source
rob fisher Santa Rosa, CA
I would like to thank Damian P for walking me through the process of solar energy and making me feel comfortable with the choice I made to choose solar, and especially Sunrun for there prompt service and delivery of the system. Living in rural Sonoma County and the risk of rolling black outs are no longer a concern and the system looks great on the roof as well.
3 months ago
Reply from Sunrun
Rob, we greatly appreciate your positive feedback! It warms our hearts to know that Damian, played a pivotal role in your seamless solar journey. Thank you for contributing to our mission of building a planet run by the sun.
Jan. 23rd, 2024
Gerald Hendricks Houston, TX
I couldn’t be happier with Sunrun. Their sales person was personable, knowledgeable and answered every question I had. The installation team installed the solar panels and the other accompanying equipment in one morning. Their follow-up was terrific. They checked in with me about every week or so durring the inspection process. I am online now and saving a substantial amount of money on energy costs. Thank you Sunrun!
3 months ago
Reply from Sunrun
Gerald, we appreciate you taking the time to share your experience! We are so thrilled to hear that going solar is helping you save money and help lower your electric bill. Our goal is to make going solar easy and enjoyable and we are overjoyed to have you as a valued member of the Sunrun family. Thank you for helping us create a planet run by the sun. Thanks so much!
Jan. 10th, 2024
Review Source
Know Solar Miami, FL
Sales team was excellent. Five stars explaining how a lease works and pricing.
The installation team was 10 stars. They explained all technical things to a technical person including system operation. This included changes that needed to be made "on the fly" that occur when the planned installation design meets the actual home. I was informed of the changes needed. I was informed of any available options if more than one solution was available and the advantages/disadvantages for those options. Basically, they were knowledgeable, efficient, and communicating from beginning to end in the installation. This resulted in a very professional installation.
Then we come to the after service support. This has two components. Hardware/installation and connection/billing. There were some issues with the Hardware that required the installation personnel to return and make adjustments. Something I expected because it is complex in all the wiring which had to be rerouted into a second breaker box that the backup battery can support. This also included them training me to understand what areas in the house are backed up for the battery I had selected. They quickly switched over a change I requested.
The support side for getting connected with Sun Run, FPL and my Electric meter was a communications and procedural nightmare. This cost a star in the rating. The communication from the so-called customer satisfaction area was basically non-existent. FPL and Sunrun apparently were overwhelmed with installations. The paperwork required from Sun Run was lost or never submitted, so we were sending power to FPL through a one-way meter. This was indicated on the meter as being bought from FPL, which meant I was paying for the power I was generating. I resolved the issue by getting the Hardware support to temporarily shut-off my system and personaly submitted the required forms to FPL for the two-way meter. Once the two-way meter was installed and the system restarted, everything has operated flawlessly. This includes multiple power outages, from just moments to multiple hours. A lighting strike on the cable network system which damaged the cable boxes and stopped electrical power all over the neighborhood. My Sun Run system handled it without any issues. So, I am enjoying a reliable and fixed cost electrical system which has been stress tested and performing as designed. I now have a battery backup system and reliable power at approximately the same cost as my original annual power bill.
My
3 months ago
Reply from Sunrun
We're thrilled you had a good experience and we are so happy to hear that your concerns were resolved! We are so sorry for the communication issues that you experienced and we will strive to provide you with a better experience. We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Jan. 3rd, 2024
Verified Customer
Review Source
Margaret
They came and told us we had problems and I didn't know that there was something to do with the equipment on my back wall. And they came and fixed it immediately. They came and checked on us to make sure that everything was okay.
5 months ago
Reply from Sunrun
We're thrilled you had a good experience, Margaret! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Oct. 24th, 2023
Verified Customer
Review Source
Joseph Cumberland, RI
The system seems to be working just fine. With the weather’s cooperation we’ve only had electric bills with a balance due, over the past 12 months. We currently have a $375.00 credit. Expecting that to be used up as we go into the winter months. Is there a way to obtain that available credit as a cash payment back to us?
6 months ago
Reply from Sunrun
Thanks for your review, Joseph! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun and please reach out to our customer service team at 855-478-6786 they will be able to provide you with the most up to date information regarding getting available credit as a cash payment back to you.
Oct. 3rd, 2023
Verified Customer
Review Source
Marla Garden Grove, CA
I didn’t like that my system was not working for over a month before Sunrun said something in email. I kept looking online and it said it wasn’t registering but was probably working. However when tech came and checked the breaker had been tripped and not working. So I had to pay monthly Sunrun bill plus Edison took their share also. So double dipping for over a month. Irritating to pay both companies.
6 months ago
Reply from Sunrun
Thank you for sharing your story, Marla. Your feedback helps us continue to improve your solar experience. If you can send your address and review to [email protected], we'll be able to look into this further for you. Thanks for choosing us as your solar provider!
Oct. 3rd, 2023
Verified Customer
Review Source
Joseph
I have trouble getting hold of SunRun. I have had one minor problem with some replacement panels but other than that it has been a consistently smooth operation. They were in and out of the day. It's just a very competent and well run company.
6 months ago
Reply from Sunrun
We're thrilled you had a good experience, Joseph! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Sep. 29th, 2023
Verified Customer
Review Source
Javon
Sometimes it takes a while to get back and the relaying of the information is not always understandable for all customers. It's generating good power. I'm not sure if it's available in the New York City metropolitan area, but you guys should improve on battery storage. I think that would make the service 10 times better and more cost effective for the consumer.
6 months ago
Reply from Sunrun
Thank you for sharing your story and feedback, Javon. Your feedback helps us continue to improve your solar experience. If you can send your address and review to [email protected], we'll be able to look into this further. Thanks for choosing us as your solar provider!
Sep. 29th, 2023
Verified Customer
Review Source
Sandra
When I ask questions I get good answers and they answer my question quickly and I really appreciate that. They did a great job and it cleaned after themselves. They were friendly, knowledgeable, and they did a great job. I've never had any problems with it.
6 months ago
Reply from Sunrun
Sandra, thank you for sharing your experience. We are so happy to hear that you are having a great solar experience and great customer service experience. Thank you for choosing us as your solar provider and helping us create a planet run by the sun!
Sep. 29th, 2023
Verified Customer
Review Source
James
I have had no problems and when I had I've always got an answer on the phone. It went terrific, no problems. Everything was done in a professional way. The equipment seems to be working very well. I think it was the greatest thing I ever did, drop my electric bill and enjoy them.
6 months ago
Reply from Sunrun
Thanks for your review, James! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!
Sep. 29th, 2023
Verified Customer
Review Source
Walter
They've always been very responsive. The original inverter was not the specifications, but they did come out and replace it and it's worked fine ever since. We don't understand why the SunRun system doesn't have a capability for battery backups.
6 months ago
Reply from Sunrun
Hello, Walter! My name is Kristyn, and I am part of the Social Media team at Sunrun. Thank you for your interest in our backup battery. We are working on a retrofit solution for existing customers but if you would like to see your options, our Solar Advisors would be able to assist you with that! Their phone number is (833) 324-5886. If you need further assistance please feel free to private message us or send an email to [email protected]. Thanks!
Sep. 29th, 2023
Verified Customer
Review Source
Robert
they were always there when I needed them to get an answer to my question. it worked and it's saving us money. Everything was took a long time, longer than expected because it was during COVID and, but it was fine. It was a good decision because it has saved us money. Our bills have been much lower and we are saving money on our electricity.
6 months ago
Reply from Sunrun
Thanks for your review, Robert! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family.
Sep. 29th, 2023
Verified Customer
Review Source
Darlene
It went very smooth and it was easy, but I'm having problems with my PGE bill. My first bill after my other True bill shows that I have a $500 True bill in this month it's gone to $900 and I don't understand why my True bills are going up and up and up. And I haven't had a chance to call PG&E and SunRun to find out what's going on. I've always had to pay a True bill and I was told originally I wouldn't have to pay one or very minimal.
6 months ago
Reply from Sunrun
Hello, Darlene, thank you for reaching out to us. Your initiative to get in touch is truly appreciated. Savings on a monthly basis can differ depending on your usage patterns at home. We’re eager to explore this further to ensure you’re optimizing your savings. In order for us to look into this further, we will be sending you a private message requesting additional account information. This will enable us to allocate an Expert to address your situation. Thank you for your cooperation!
Sep. 29th, 2023
Verified Customer
Review Source
Patricia Lakeport, CA
Sunrun re-mounted our panels after a new roof was installed , an employee told us one panel was not working & they would replace it. After a long wait they came back w/ new panel. When they checked to see if everything was functioning only to discover two cells on another panel were not working after another employee had told us the whole system was functioning. When my husband called Sunrun to find out when they were going to get everything working that we have been paying for over 10 years. Customer service representative told my 68 year old husband to climb a tall ladder to get on the roof & take a picture of the problem & send it to them for consideration. I'm appalled at such a dangerous suggestion for an elderly customer of long standing. We still haven't heard anything even though we know the service employee reported the problem before we called to follow up. Pat Howell
6 months ago
Reply from Sunrun
Hi Pat, we are so sorry to hear this! We do not expect your husband to climb up on the roof! We understand how dangerous that can be. We will send you a private message requesting additional account information to get an Expert assigned to your case.
Sep. 28th, 2023
Verified Customer
Review Source
Heribert Palm Harbor, FL
The experience with Sunrun was very good.
From first contact at Costco to go-live, all went very smooth and communication was always on.
With Costco involved, I have my peace of mind in case of any problems occurring in the future.
6 months ago
Reply from Sunrun
Thanks for your review, Heribert! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
Sep. 27th, 2023
Verified Customer
Review Source
Kristie Mamelli Long Beach, CA
The representative, Ian B, was so easy to work with, even when I had a hard time understanding the math that helps us understand why we need to use solar to offset our electric bills. He has stayed in regular touch since my installation. I have recommended SunRun to several people online and a friend had it installed right after I did.
7 months ago
Reply from Sunrun
This is awesome, Kristie! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!
Sep. 22nd, 2023
Verified Customer
Review Source
Mitchell Denville, NJ
I wish l did this years ago and all the times l just pasted suntan by. I never thought l would be saying this really works I was completely shocked lam saving so much money. a year l told all my friends they laugh at my until they see my bill. Then they say they made a mistake l just say yeah right 👌
7 months ago
Reply from Sunrun
Thank you for your review, Mitchell! We're so happy to hear that you're saving money with solar and enjoying your solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
Sep. 5th, 2023
Monique Rainey San Francisco, CA
Dear Customer Care;
I am grateful for the customer care that was available to me each time I phone Mike. Although there is a centralized place for your customers to contact you during some of your stated “regular business hours”. I however would not have been able to take advantage any of that through the numbers provided to me. I would like to acknowledge Mike S the sales representative that sold me my system. He has not abandoned me since he convinced me to trust SunRun. Were it not for his knowledge and attention to my particular concerns I would have abandoned my consideration to install with SunRun. I appreciate his dedication in protecting the reputation of SunRun. He has shown me time and time again that I am not in this alone. He has remained my most reliable source at resolving every issue that has arisen thus far. I sincerely appreciate him keeping his word to ensure me I wouldn’t be forgotten once the sale was done.
Sincerely,
Monique Rainey
4 months ago
Reply from Sunrun
Monique, we're delighted to hear that your representative, Mike, made such a meaningful impact on your solar journey. Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. We're thrilled to have you as part of the Sunrun family, and your satisfaction brings us immense joy. Thanks!
Dec. 20th, 2023
Verified Customer
Review Source
Jean Chugg california
1 year ago
Reply from Sunrun
We're thrilled you had a good experience, Jean! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Jan. 7th, 2023
Verified Customer
Review Source
Sean
Whatever problems that we came up against when doing the installation, they resolved them quickly and efficiently. I cannot believe how easy the project went and how smoothly it went, I've never experienced any contractor perform in the way the sun run performed. The process was incredibly smooth including things like minor details like replacing a stock when they put in they put in a new electrical panel there was issues with the roof they took care of that as well. I recommended them to my mother and she's also very satisfied. The sales staff and contractors are all amazing and I appreciate that the work was performed in a professional manner and everything was handled very smoothly and I really do appreciate having solar in my house.
1 year ago
Reply from Sunrun
We're thrilled you had a good experience, Sean! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!
May. 25th, 2022
Verified Customer
Review Source
Dennis L Sr Aurora, CO
All the pricing was pretty much even, but the customer service starting with the sales rep and all the way through the process has been top notch. Everyone is kind and knowledgeable. It was like I was the only customer and they want to make sure everything went right through. The installation went without a hitch and was a lot faster than I thought it was going to be. It was very hands off. I didn't have to do anything, it was just too easy. Everything works perfectly. I've had no issues and it's very eays to understand the app when you're looking at the power or what you're using. Everything is user friendly. Specifically Brandon, my service rep, has been outstanding in this process and I really depend on him. He finds out answers to my questions in a timely manner and get's back to me so he's a top notch employee.
3 years ago
Verified Customer
Review Source
Ferris Chicago, IL
SunRun was able to answer all my questions. The showed me examples of work that they had done. They made sure I had information about solar panels and solar savings. They were quit thorough. The installation process was flawless.They were on time and very respectful of my home. They showed me what they had done after they finished. Everything works the way that it should. Customer service is excellent they are reliable and they're prompt in responding to your calls. About the equipment. The panels are on my roof and we had a horrible storm and I was concerned because my neighbor had pieces of their roof fly out but I had no incident. The other cool thing about SunRun is I had a small stipend for referring other customers to them. I referred them because I thought the service was nice and really didn't expect anything but I thought that was a nice touch.
4 years ago
Verified Customer
Review Source
Darnell Houston, TX
They're very consistent, thorough, and follow through. The Installation process went very well I think they finished even a day ahead of schedule. Of course being inside the home it's understandably noisy within them banging on the roof however I'm very pleased with the end results. From what I've seen the quality is excellent it performs well. I've seen other systems throughout the different communities and whatnot and different places of business I just like the look and the design of the SunRun system. It's been great. Texas suns are monstrous with the heat but the sun is working in my favor.
4 years ago
Verified Customer
Review Source
Douglas Poway, CA
They were at Costco and Costco stands behind what they sell at their store. They came out and did the measuring and they came and installed it and took a couple of days and then we had to wait for inspection so everything pretty much went as we were told ahead of time. There was one problem, they came out and fixed it but they didn't fix it immediately it was a few days and we weren't sure what was going on but other than that it was great and they took care of it. Everything has gone really well and for the first year we had a bill of a hundred and thirty dollars but we didn't install it until one month into the year so we're pleased.
4 years ago
Verified Customer
Review Source
Robin Henderson, NV
I'm a Costco member and I made an appointment with them and when they came out to my home, they were very courteous, on time, and were very knowledgeable. I've had a few issues along the way, but they called me back right away or emailed me back right away and were able to take care of any complications so that's very good customer service. The installation was very smooth and quick. All the gentlemen who did the service were courteous, very friendly, and very nice. They put it up in no time and explained everything to me when I needed to look for it. It was a really good experience. The equipment they put in the box on the side of the house and it's very easy to read the instructions. Everything that they've done has been very well handled. They've been very honest from the beginning.
4 years ago
Verified Customer
Review Source
Veronica
They kept me apprised of every step of the process and it made it incredibly easy and smooth for me and for my solar panels and power in a very quick time frame. Everything was planned ahead of time and scheduled. They showed up on schedule and everything was done within a couple of hours. It looks great and they cleaned everything up and it was beautiful. Our town inspector came out to take a look and they were very impressed with the amount of solar power the panels were collecting when it was still early in the season, in early March, and that to me was a really good time. These were really great technology.
4 years ago
Verified Customer
Review Source
5 San Juan Bautista, CA
Everything went perfectly during installation. There wasn't a hiccup in the whole process. They were professional and courteous. They were on time and they got our job done quickly and I'm happy as a clam. They were quick about it and explained to me what they were doing. They told me exactly how long it would take. They were very professional, every single one of them. The system is working perfectly. We haven't had any glitches in the system and I'm very happy with it. We had sort of an unusual occurrence. The day they completely finished the installation, the technician had left and unbeknownst to me, the power went off, but I didn't think the system was working. So I called him and he came back.
5 years ago
Reply from Sunrun
Carol, thank you for sharing this experience we are happy to hear that everything went as planned. Hearing you are satisfied is what we love to hear and strive for. Welcome to the Sunrun family.
Feb. 20th, 2019
Verified Customer
Review Source
Paul Boys Sun City, AZ
Several of my neighbors had already used them so when we heard about them we asked for a rep to come over and give us a proposal. He was very knowledgeable, friendly, and not pushy at all, so we signed up for it. I had already bought a solar system for a previous house, so I knew that it could cost quite a bit of money. We really liked the option they gave us of not paying a lot of capital upfront for their equipment. They seem to have a pretty good system to keep you informed through the process. They either email or call on every step of the way. Their construction team was very efficient too and as far as I know they did their job right.
6 years ago
Reply from Sunrun
Thank you so much for the awesome feedback! We love hearing from our customers, it is very important for us as a growing company.
Apr. 5th, 2018
Verified Customer
Review Source
Dean Campbell Lexington, SC
I got interested in solar because I was getting high electrical bills. I had to do something to cut my costs so I went for it. The installation was done efficiently and faster than what I thought. It also had no cost, all I have to pay is the monthly fee. My contract is for 20 years, so for that time I don't have to worry about it. It has cut about 40% off of my electric bill already. The biggest problem that we ran into was with the Homeowners Association. They slowed everything down and stopped us from doing what we wanted to do in our home. I had to go 3 or 4 times and do all these things to get it all approved. I don't think they should even be involved, I mean, I'm putting up panels on my own house, it should be my own choice. Hopefully they can get the lawmakers involved and straighten things out. That way they may realize that, you know, it's the customer's choice to put things on their home. No one else should have to get involved or put up restrictions on what we can or can't do. It should be up to me not the HUAC.
6 years ago
Reply from Sunrun
Happy to hear, Dean C! Thanks! After all, making the switch to solar simple for you, and full of savings, is our aim! It's why, we're known for processing the fastest system installations and giving the best customer service. So thrilled you're a part of our Sunrun family! Thanks for helping us create a planet run by the sun! Power Forward! #savewiththesun
Apr. 5th, 2018
Trini
I've had these panels on my roof for like 6 yrs now, and started having roof leaks. when i called Sunrun they never sent anyone out to look at the roof. But wanted to push that my roof warranty had expired 6 months earlier. And are not accommodating with assistance on replacing my roof. Now i have to get a brand new roof and I'm being told i have to pay for the panels to come off my roof.
3 weeks ago
Reply from Sunrun
Hello, Trini! We appreciate you letting us know about the roof leak, and we are genuinely sorry for the inconvenience it has caused you. Our team is here to assist you promptly. In order for us to look into this further for you, we will be sending you a private message requesting additional account information. Once we verify your account we will assign an Escalation Expert to help you further. Thanks!
Apr. 3rd, 2024
Verified Customer
Review Source
karen kiang Gaithersburg, MD
1 . Poor communication:
After waiting for a month for an appointment, Sunrun sent me an email notifying me that someone would arrive on 11/16/23, but nobody showed up. I called them and they said they did not have a work order for that day, even though an email reminder was sent confirming the appointment. So, they set up another appointment for 11/17/23, and no one showed up for that appointment either.
2. Poor management
I have had three different case manager for just this one work order of reinstalling five solar panels.
3. Unexpected arrival with late notice
3 months ago
Reply from Sunrun
Hi Karen, we’re genuinely apologetic for the difficulties you’ve faced. If you could send us an email to [email protected] containing your service address and a summary of the issues you’re dealing with, we’d be happy to help. Your willingness to reach out allows us to explore ways to assist you better. Thanks!
Jan. 2nd, 2024
Verified Customer
Review Source
Brandon Omaha, NE
5 Stars minus 4 Stars for the number of phone calls. I like the website and ease of use, however they won’t stop calling. They typically call 3 times a day and leave a voicemail. When I finally answered the call I was sent to sales to sell me another solar system. The sales person was informative and helpful, but answering the phone called increased the number of times they call per day and week! It doesn’t end!
3 months ago
Reply from Sunrun
Thank you for bringing this to our attention, Brandon. We would love the opportunity to make things right and speak to you further on this matter. To best assist you, please send us your address and the details of your interaction to [email protected], so that we can take steps to resolve your system issues! Thank you!
Jan. 2nd, 2024
Verified Customer
Review Source
Steven Spencer, MA
Everything that Sunrun said about solar was right on the money. We haven't had a electric bill since we had solar installed. Plus we also charge our EV with it.
5 months ago
Reply from Sunrun
Thanks for your review, Steven! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!
Nov. 8th, 2023
Verified Customer
Review Source
Van
I've had it now for almost a year, and there's been no problems. The guy that I was working with was always very accessible and willing to answer questions.
5 months ago
Reply from Sunrun
Thanks for your review, Van! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you are having a good experience with us. Thank you for choosing us as your solar provider!
Nov. 1st, 2023
Review Source
Roxanne Randall Sonoma, CA
I’m a customer of Sunrun and I really appreciate your customer service and you’re a good company. You call ahead to let me know when you’re coming and I really appreciate that and I really love Nicole. She’s a good sales person and I’m really lucky to have your service. Thank you very much.
3 months ago
Reply from Sunrun
We're delighted to hear that your representative, Nicole, made such a meaningful impact on your solar journey. Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. We're thrilled to have you as part of the Sunrun family, and your satisfaction brings us immense joy. Thank you, Roxanne!
Jan. 10th, 2024
Review Source
Shawn Cleary Westerly, RI
My first meeting with Levon was very informative and friendly. I was very happy with the installers and electricians. Everyone was so great and explained everything along the way and I have recommended a friend already to meet with Levon and get the ball rolling for them. So far it has been a great company to deal with.
3 months ago
Reply from Sunrun
Thanks for your review, Shawn! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
Jan. 8th, 2024
Verified Customer
Review Source
Francis
It hasn't given any issues. I'm on a test run right now billing has stopped until December, I wasn't giving a fair understanding of what the billing was all about, and I was billed so high. They want to see what the usage is and get back to me.
5 months ago
Reply from Sunrun
Thank you for sharing your story, Francis. Your feedback helps us continue to improve your solar experience. If you can send your address and review to [email protected], we'll be able to look into this further for you. Thanks for choosing us as your solar provider!
Oct. 24th, 2023
Verified Customer
Review Source
Donald
Service is good. We did have a problem initially when half of the solar panels were found to not be connected to the system. It took a long time to get that repaired. But otherwise, the service has been good. Once it got working, it did generate a lot of electricity and savings for us.
5 months ago
Reply from Sunrun
Thanks for your review, Donald! We're so happy to hear that your concerns were resolved and your not saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
Oct. 24th, 2023
Verified Customer
Review Source
Lozarim
My salesperson was really good. I don't have any issues with them. I had a similar solar system in San Diego, California and they were easily 5000 more, for the same amount of panels.
5 months ago
Reply from Sunrun
Thanks for your review, Lozarim! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
Oct. 24th, 2023
Verified Customer
Review Source
James New York, NY
If I completed this survey 12 months ago, I would have given 5 stars across the board. But this year I started to receive bill from my utility company because my system wasn’t covering 100% my power needs. When I contacted Sunrun customer service, they were unable so satisfactorily address my needs. As a result, I feel as if the original sales representative who signed me up didn’t explain the contract properly. I’m not saying I was intentionally misled, but certain important facts weren’t properly explained.
6 months ago
Reply from Sunrun
Thank you for bringing this to our attention, James! Monthly savings will vary depending on your usage, but we would be more than happy to take a closer look at this for you to ensure that you are enjoying the full benefits of going solar. Be on the lookout for a private message from us, requesting additional account information so that we can get a Specialist personally assigned to your case.
Oct. 3rd, 2023
Verified Customer
Review Source
Sharleen
You monitor it and if there's a problem, you contact me to let me know that you need to come out and service my system. So far it has been a problem free for me and my electrical bill has gone way down.
6 months ago
Reply from Sunrun
Sharleen, we wanted to express our sincere thanks for your review! It brings us immense joy to learn that solar is making a positive impact on your savings. Thank you so much for going solar with us!
Sep. 29th, 2023
Verified Customer
Review Source
Patricia
Originally I was really happy with the representative and the information she gave me about their results and what they provided. I haven't heard from them since I got the solar panel. Our electric bill has been reduced tremendously. The installer was rude, unprofessional, and inappropriate, and was not patient with my questions.
6 months ago
Reply from Sunrun
Thank you for sharing your story, Patricia. Your feedback helps us continue to improve your solar experience. If you can send your address and review to [email protected], we'll be able to escalate this immediately and look into this further for you. Thank you for choosing us as your solar provider!
Sep. 29th, 2023
Verified Customer
Review Source
Robert
It's performed very well, the amount of panels that the gentleman recommended when we installed them. The most I've ever paid for electricity at the end of the year has been $100 for the year.
6 months ago
Reply from Sunrun
Thanks for your review, Robert! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!
Sep. 29th, 2023
Verified Customer
Review Source
Christine Schaumburg, IL
I wish I had down sized my energy expectations. After my husband died last spring and his ventilator, oxygen tanks, compresser power chair lift and bed etc etc were returned to the VA my electric bills have become nonexistent even using the AC most days. I feel that will continue after AC ends but I’ll still pay the full payment for my solar panels to Sun Run.
Every bill is one less discretionary money as my income has changed down by 75%.
7 months ago
Reply from Sunrun
Thank you for reaching out to us, Christine! We would love to discuss this further and will be sending you a private message requesting additional account information.
Sep. 7th, 2023
Paul Oettinger
Sunrun delivers on their promise and has great value for the money.
4 days ago
Reply from Sunrun
Thanks for your review, Paul! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
Apr. 23rd, 2024
Review Source
Rosalynn Perez
Its so refreshing to work with a team of professionals from start to finish!
4 days ago
Reply from Sunrun
Thanks for your review, Rosalynn! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
Apr. 23rd, 2024
Review Source
Marco Martinez
Excellent customer service. System work great. A lot of savings in energy.
4 days ago
Reply from Sunrun
This is awesome, Marco! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!
Apr. 23rd, 2024
