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SunPower

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8.7

Overall Score

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Napoleon San Jose, CA

They kept me updated. They were very thorough, great customer service. They were clean and they were on time, which is important. So far we haven't had any issues.

11 months ago

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Reply from SunPower

We appreciate the glowing review and are thrilled that the team exhibited outstanding professionalism. If there is anything that we can assist with in the future, don't hesitate to contact us. Thank you for helping us change the way our world is powered!

Apr. 13th, 2023

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Pamela San Diego, CA

My Husband and I are thrilled with our system so far.........it's only been a little over a year since installation. Our SDG&E true-up was $52. We used the air conditioner everyday is was hot last year! We should have done this 3 years ago. Thank you

7 months ago

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Reply from SunPower

Pamela, your feedback is truly appreciated. We are so happy to read your satisfaction with your decision to go solar. Thank you for helping us change the way our world is powered!

Jul. 31st, 2023

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Barbara Beck Huntington Beach, CA

Took 6 months from starting to work on the Proposal to getting the system installed. Getting them to fix the broken monitoring system took 2 months and they said that I wouldn't lose the previous months of data, but I did. 30 days after initial install your only option is to go through their customer service. That required hours on hold and repeated phone calls. It was epic getting them to fix a system that was installed 4 months earlier! This is my second SunPower system. I wanted to replace my older string inverter system which was SunPower equipment. From the beginning of the process (not my first time putting in a solar system!) it was difficult to get them to figure out I wanted my older system removed and a newer micro inverter system installed. It's like they just weren't setup to handle that. Good thing I'm educated and can read drawings! The first solar system from initial meeting to install, took less than 2 months using a Solar Contractor. I never expected this to take so long. I will say I was very pleased with the financing option!

8 months ago

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Reply from SunPower

Hi Barbara, we're sorry to hear that you had you some issues and appreciate you bringing them to our attention. We are however glad to hear you are happy with the final result. If you have any other issues or questions please send us a private message here along with your account and contact details and we will happily have a specialist reach out to assist you. Thank you for your feedback and for helping us change the way our world is powered!

Jul. 27th, 2023

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Scott LA

The salesman Tracy T was amazing! He helped me pick the right size system for my home. And the rest of the crew was great and efficient. My whole job turned out perfect !! Thanks Scott R and your team for a job well done !! Scott

8 months ago

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Reply from SunPower

Thank you for sharing your SunPower experience. We strive to give our customers the best-in-class service and products. Please feel free to contact us if there is anything we can assist with in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!

Jul. 26th, 2023

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Mark Quincy, IL

Still working on a small paperwork error on their end, but we are extremely happy with our system and the first 30 days of production. It was wonderful to open our electric bill and it was $10 vs $500!! I’ve referred to many friends and family.

8 months ago

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Reply from SunPower

Hi Mark, we are so happy to see how satisfied you are with your SunPower system. Please reach out in the future with any further questions that may arise or any additional feedback. Seeing clients happy and confident with their results in choosing SunPower is always a pleasure. Thank you for helping us change how our world is powered!

Jul. 19th, 2023

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Cheryle Seattle, WA

My install was great by Power Trip in Port Townsend, WA. My energy production seems good, but therein is the problem. Sunpower's website/App production information is almost useless. The monthly reports are often without compete data, last month or last year production #s don't match the reports given for those months when they were current and I have to cobble together information to see what's happening, mostly relying on my power company's reports. My installer has repeatedly contacted Sunpower with my and other of their customers' concerns and so far no evidence of an accurate website or app portrayal of what's going on with my system. I should be able to see real time and historic #s that are consistent and accurate and I don't.

8 months ago

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Reply from SunPower

Hi Cheryle, we sincerely apologize for your experience and would like to look into this further. When you have a moment, please email us at [email protected] with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.

Jul. 12th, 2023

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Phillip Seattle, WA

There was no pressure sales. I have been working with them for years getting design and financing right waiting for federal grants. PUD and L&I approved installation. It was easy, they were polite, quick, and efficient. Training was easy and I can monitor it at any time.

8 months ago

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Reply from SunPower

We appreciate the glowing review and are thrilled that the team exhibited outstanding professionalism. If there is anything that we can assist with in the future, don't hesitate to contact us. Thank you for helping us change the way our world is powered!

Jul. 12th, 2023

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Nancy San Diego, CA

They were very responsive and they installed the solar very quickly. They they kept me informed of what was happening before it happened. I haven't had any issues with it. I thought they provided excellent customer service.

1 year ago

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Reply from SunPower

Thank you for sharing your SunPower experience. It is always a pleasure seeing clients happy and confident with their results in choosing SunPower. We're always here to help and are just a call, message, or email away. Thank you for helping us change the way our world is powered!

Mar. 22nd, 2023

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Philip San Diego, CA

Install went fine. It's operating as predicted. I had some problems with my Wi-Fi connection to the Internet and it took a long time to get it fixed, but that's the only problem with it.

1 year ago

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Reply from SunPower

Philip, we appreciate your review and delighted to read that you are enjoying your system. If you still have questions please call our support team at 1-800-SUNPOWER (1-800-786-7693) or shoot us an email to [email protected]. Thank you for your feedback and we look forward to talking to you.

Mar. 22nd, 2023

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David San Antonio, TX

The installation process was delayed quite a long time and that was probably the worst part of it. They left pipes and tubings on top of the roof, material on the floor and wires or extra clips and wires hangers left on the roof. I have about 4 panels that Sunpower installed and it's rare they get sun because of the position they put them on the roof where they could have probably been placed in another location. So I have let's say 4 panels that are bringing I'd say 15% or 20% capacity compared to the other ones.

1 year ago

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Reply from SunPower

Hi, we sincerely apologize for your experience and would like to look into this further. When you have a moment, please email us at [email protected] with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.

Feb. 23rd, 2023

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Clifford Shafter, CA

Installation went very smoothly with no problems and it was done Efficiently and fast. They answered all my questions when I called and they provided great timeline tha they met.

1 year ago

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Reply from SunPower

We are delighted to see your satisfaction with the installation process. We sincerely appreciate the feedback and couldn't be happier with this glowing review. Thank you so much for choosing SunPower and helping us change the way the world is powered.

Jan. 19th, 2023

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George Palm Desert, CA

Anytime I've had a problem or a question they've responded immediately. As far as putting in the panels and the laborers that did it and everything else, it was outstanding. The issue that I had was with my HOA and with the office in the time it took to get the project done.

1 year ago

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Reply from SunPower

George, it was great to read your wonderful review. We are delighted to know you have received exceptional customer service. Thank you for helping us change the way our world is powered!

Jan. 16th, 2023

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John Helt Woodland Hills, CA

Coordinated services and delivering to promises. The SunPower team took care of everything from start to finish and as a homeowner I was able to observe their efficient delivery and professional performance.

1 year ago

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Reply from SunPower

We sincerely appreciate the feedback and couldn't be happier with this glowing review! We pride ourselves on our customer service and see your experience has been no exception. Please reach out to us in the future with any questions you may have. Thank you for helping us change the way our world is powered!

Jan. 5th, 2023

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Forough Douraghi San Diego, CA

The staff were very polite and helpful. They are willing to listen to their costumers complain and resolve it. They will call back to make sure their customer issues has been resolved.

1 year ago

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Reply from SunPower

Forough, we appreciate your feedback and delighted to know we continue to meet your expectations. Thank you for helping us change the way our world is powered!

Jan. 5th, 2023

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Keone Pelletier Pearl City, HI

Customer service is very important to me And everyone I spoke to were friendly and very helpful in answering my questions. If they wasn't sure they checked and got back to me in a very timely manner I am very pleased.

1 year ago

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Reply from SunPower

Thank you for sharing your SunPower experience. We strive to give our customers the best-in-class service and products. Please feel free to contact us if there is anything we can assist with in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!

Jan. 5th, 2023

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Ken Goebel Phoenix, AZ

Overall, positive rating. Only issue was not measuring the grid voltage before design and installation. We are 208VAC and a 240VAC system was initially installed. SunPower corrected the issue by sourcing and installing new micro-inverters rated for 208V

1 year ago

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Reply from SunPower

Ken, we appreciate the review and feedback. It is great to know we were able to resolve your issue. If you have any questions or concerns please shoot us a private message here on Best Company with your account and contact details and we would be happy to get you connected with a specialist. Thank you for helping us change the way our world is powered!

Jan. 5th, 2023

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Jim Boyle

very professional on the install, not told i had to build up credit on solar to see my electric bill go down, not happy

1 year ago Edited December 22, 2022

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Reply from SunPower

Thank you for taking the time to share your experience. Your feedback is essential to us in improving our services. Please call us at 1-800-SunPower; we'd like to have the opportunity to restore your confidence in SunPower.

Dec. 22nd, 2022

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Derek Forreston, IL

Any questions I've had, I've had great responses, answered right away and everybody has kept me in the loop of everything. They did my whole shop and I don't have any leaks. That's what I was worried about.

1 year ago

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Reply from SunPower

We appreciate the glowing review and are thrilled to hear that the team exhibited outstanding professionalism and care. If there is anything that we can assist with in the future, don't hesitate to contact us. Thanks!

Dec. 21st, 2022

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Gary Vernon-Rockville, CT

They arrived with a crew of at least seven, maybe more, around 8:30 and they were finished by 3:00 o'clock in the afternoon. They were extremely professional, courteous. The place was left spotless when they got finished.

1 year ago

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Reply from SunPower

It was a delight to read that the crew was able to meet your expectations, Gary. Thank you for helping us change the way our world is powered!

Dec. 21st, 2022

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Carl Agoura Hills, CA

The customer service representative or the sales agent kept me informed of the process the entire way through. The installer was very helpful in getting me through the permitting process and answering all my questions.

1 year ago

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Reply from SunPower

We appreciate you sharing your amicable experience, Carl. Thank you for helping us change the way our world is powered!

Dec. 21st, 2022

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Duncan Anthem, AZ

The initial salesman, Greg, was great. He was very responsive. But then when it went over to a project manager, we couldn't get anything corrected. They kept changing project managers and my wife was on the phone for hours trying to get the internet working and no one seemed to know what to do. They wouldn't call us back, it was just really not a great experience initially. And all the reports are incorrect.

1 year ago

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Reply from SunPower

Hi, we sincerely apologize for your experience and would like to look into this further. When you have a moment, please email us at [email protected] with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.

Dec. 21st, 2022

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Renato Chula Vista, CA

The customer service is pretty good. They called me right away and answered all my questions that I had. Installation went by pretty fast. They came in the morning and finished a little past 3:00 o'clock in the afternoon.

1 year ago

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Reply from SunPower

We sincerely appreciate the feedback and couldn't be happier with this glowing review! We pride ourselves on our customer service and see your experience has been no exception. Please reach out to us in the future with any questions you may have. Thank you for helping us change the way our world is powered!

Dec. 21st, 2022

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Bill Poff Sun City West, AZ

No pressure sale - provided excellent information on which to make a decision, excellent installation, excellent after installation installation coordination with power company to get system online.

1 year ago

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Reply from SunPower

We are delighted to see your satisfaction with the installation process. We sincerely appreciate the feedback and couldn't be happier with this glowing review. Thank you so much for choosing SunPower and helping us change the way the world is powered.

Dec. 1st, 2022

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David Alexander Fallbrook, CA

Best products currently on the market, best warranty (includes labor & delivery), long-standing company that can expected to still be here throughout the decades-long warranty.

1 year ago

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Reply from SunPower

David, we appreciate your review and feedback. It is wonderful to read how amicable your solar experience has been. Thank you for helping us change the way our world is powered!

Dec. 1st, 2022

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Jason Lakeside, CA

The installation company was really good with communication. Very smooth, everything got done quick and in a timely manner and very clean and professional. It seems like it performs flawlessly.

1 year ago

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Reply from SunPower

It's terrific to read that you had a great experience with the sales team and that they provided excellent support too. Please reach out to us with any questions or concerns in the future. Thank you for helping us change how the world is powered!

Nov. 16th, 2022

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Jonathan

The day of the installation was very good. They just came in the morning and started installing and finished by the afternoon. They had two vans and a crew of four to five guys.

1 year ago

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Reply from SunPower

We are delighted to see your satisfaction with the installation process. We sincerely appreciate the feedback and couldn't be happier with this glowing review. Thank you so much for choosing SunPower and helping us change the way the world is powered.

Nov. 16th, 2022

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Michael Scotts Valley, CA

Everything works. The app, you can see how much power you're producing almost at anytime, the battery, everything. It's really nice. It's been probably one of the better deals I've ever done.

1 year ago

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Reply from SunPower

We are thrilled to have earned your endorsement! Here at SunPower, we stand behind our product and customer service. Thank you so much for this glowing recommendation and for helping us change how our world is powered!

Nov. 16th, 2022

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Peter M Smith Los Angeles, CA

The quote process was easy and clearly explained, the installation went well and according to the time period promised and the final connection to the grid was done well within the expected period. No complaints at all

1 year ago Edited January 10, 2024

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Reply from SunPower

Peter, it is wonderful to read how exceptional your experience has been. Thank you for helping us change the way our world is powered!

Oct. 27th, 2022

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Sharon Buttonwillow, CA

W loved working with the people that installed it. It's only been in operation for a month. Friendly and worked efficiently. Anytime I had a question, they would answer it, and usually really promptly.

1 year ago

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Reply from SunPower

Thanks for the review, Sharon! We love hearing feedback like this. It's always nice to hear how our team is doing.

Oct. 21st, 2022

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Reena

Panels are performing even a little above the rated capacity and haven't had any problems. Professional behavior of the installation company. They manufacture their own product.

1 year ago

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Reply from SunPower

We appreciate the glowing review and are thrilled to hear that the team exhibited outstanding professionalism. If there is anything that we can assist with in the future, don't hesitate to contact us. Thanks!

Oct. 21st, 2022

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Michael Middletown, NY

It's well worth it and affordable. The installation crew were terrific. They cleaned up afterwards. They explained what had to get done and they're the best. There's no maintenance, it sits on the roof and does its job.

1 year ago

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Reply from SunPower

We appreciate your review and are happy to know our product suits you well, Michael. Congratulations on going solar, and thank you for helping us change how our world is powered!

Oct. 21st, 2022

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Frank Canyon Country, CA

They respond promptly to my request. It went well no problem. With the application online you can access it anytime and you can see the energy production that the solar panels are providing and that's a useful feature.

1 year ago

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Reply from SunPower

Frank, we appreciate you taking the time to share your feedback with us and are so glad to hear that you received great service.

Sep. 30th, 2022

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Gary Visalia, CA

They're good company. It works good and my electric bills is negative every month so that's a plus. We got it hooked up pretty quick. They respond and I can get a hold of somebody, they always respond.

1 year ago

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Reply from SunPower

Gary, we appreciate you taking the time to share your feedback with us and are so glad to hear that you received great service.

Sep. 30th, 2022

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David Long Beach, CA

It was very smooth, sun power did all of the permitting with the city to make it going, scheduled the time they were coming to put on the equipment. They kept to their own time line.

1 year ago

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Reply from SunPower

We are delighted to see your satisfaction with the installation process. We sincerely appreciate the feedback and couldn't be happier with this glowing review. Thank you so much for choosing SunPower and helping us change the way the world is powered.

Sep. 28th, 2022

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Cherline Fresno, CA

The team that came out to help me decide and do everything was great. I was very happy with everybody that I talked with and dealt with. They did a great job and they cleaned up.

1 year ago

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Reply from SunPower

We sincerely appreciate you sharing your experience, and couldn't be happier with this glowing review. Thank you so much for choosing SunPower and helping us change the way the world is powered.

Sep. 28th, 2022

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Cesar Oceanside, NY

I'm very happy with the company so far. It's been over a year now I think. They always answer my emails and they answer all my questions very promptly, willing to explain whatever was going on during the process.

1 year ago

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Reply from SunPower

Thank you for sharing your SunPower experience. It is always a pleasure seeing clients happy and confident with their results in choosing SunPower. We're always here to help and are just a call, message, or email away. Thank you for helping us change the way our world is powered!

Sep. 28th, 2022

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Trevor Bulger Central Point, OR

The panels installed are high quality. The system design and installation provided a high offset from the grid. We now pay just the service fee to the power company most months.

1 year ago

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Reply from SunPower

We are delighted to hear of your savings. It is always a pleasure seeing clients happy and confident with their results in choosing SunPower. Thanks for helping us change how our world is powered!

Sep. 22nd, 2022

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Gail

This was the only company that wasn't pushy or aggressive. I have no problem with the solar, but it's not connected yet. Installation went smoothly. We modified the plans on the fly on the install day and they moved the panels over since they would have been blocked by a neighbor's tree

1 year ago

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Reply from SunPower

Gail, we appreciate you taking the time to share your feedback with us and are so glad to hear that you received great service.

Sep. 7th, 2022

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mike Brookd Casa Grande, AZ

Sunpower installer was very good and professional. Work was done in a timely manner despite weather issues. Installed system works as expected, already covered our first grid outage within a month after install.

1 year ago

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Reply from SunPower

Mike, we appreciate you taking the time to share your feedback with us and are so glad to hear that you received great service.

Sep. 1st, 2022

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mcdonald ken Manteca, CA

They said what they would do and they performed it as fast as possible because you do have to deal with PG&E and city inspections. We were very satisfied with the whole process.

1 year ago

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Reply from SunPower

Ken, we appreciate you taking the time to share your feedback with us and are so glad to hear that you received great service.

Aug. 25th, 2022

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Timothy R Conrad Ogden, UT

Sunpower's installation was professional and we have quickly been given feedback to make sure everything is understandable and functional for our solar system and how it connects with Utah's power grid.

1 year ago

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Reply from SunPower

We appreciate your review and are happy to know our product suits you well, Timothy. Congratulations on going solar, and thank you for helping us change how our world is powered!

Aug. 25th, 2022

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Patrick Daly City, CA

Product has performed well and trouble free since installation. Monitoring tool is very simple though. An option to view more granular details of system uptime/performance for advanced owners would be nice.

1 year ago

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Reply from SunPower

We appreciate your review and are happy to know our product suits you well, Patrick. We are significantly improving the performance of our monitoring system to show your data faster. Congratulations on going solar, and thank you for helping us change how our world is powered!

Aug. 18th, 2022

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Peggy L Jones

We are pleased with the installation, operation, and support provided by SunPower. Only regret is we didn't lease enough panels. Get APS bills 6x a year, ranging from $15-$150.

1 year ago

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Reply from SunPower

Peggy L Jones, we appreciate you taking the time to share your feedback with us and are so glad to hear that you received great service.

Aug. 18th, 2022

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Eric Storrs, CT

Picked SunPower for the price. Installation went very smoothly. There were no issues that I'm aware of and they went a little above and beyond with the request that I had with the wiring.

1 year ago

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Reply from SunPower

Eric, we appreciate you taking the time to share your feedback with us and are so glad to hear that you received great service.

Aug. 18th, 2022

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Gerardo Chula Vista, CA

Good service from the rep that came to my house and saw it through from the installation to when they turned on the equipment system. Installation went on time. They have a competitive price.

1 year ago

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Reply from SunPower

We appreciate the glowing review and are thrilled to hear that the team exhibited outstanding service. If there is anything that we can assist with in the future, don't hesitate to contact us. Thanks!

Aug. 18th, 2022

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David Lufkin, TX

Halley R give me great customer service and they have quality materials. Came out and did a great job with installation. I had a lot of problems with the technical aspects like codes and stuff. I had to get reimbursed for some electrical.

1 year ago

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Reply from SunPower

David, it was great to read about your experience with Halley and how amicable it was for you. We really appreciate the kind review and pertinent feedback. Thank you for helping us change the way our world is powered!

Aug. 18th, 2022

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Dennis Stockton, CA

I investigated SunPower and it was exactly what I wanted. It went very well. I've had no absolutely no problem and I'm really happy with it. I like the idea that they made all their own equipment.

1 year ago

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Reply from SunPower

Dennis, we appreciate the review and thank you for sharing your experience. Congratulations on going solar!

Aug. 15th, 2022

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Gary

Friendly and knowledgeable staff that made the buying and installation as seem less as possible.

1 year ago Edited January 10, 2024

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Reply from SunPower

Gary, we are delighted to read your installation went smoothly and you are satisfied with your panels. If you still need to get in contact with an agent or specialist send us a private message with your account and contact info or email it to [email protected]. We look forward to talking to you and thank you for helping us change the way our world is powered!

Aug. 15th, 2022

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James Bakersfield, CA

It seems to be working. They came out when they said they would and got everything done and it went smoothly. They always they kept me informed of what's going on. The only problem I have with them was they didn't explain the time frame. It took longer than I thought it would.

1 year ago

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Reply from SunPower

We appreciate the feedback, James. We apologize for any inconvenience regarding the installation timetable and would be happen to assign you a specialist if you have any questions. Send us a private message with your account and contact info or email us at [email protected]. We look forward to talking to you.

Aug. 15th, 2022

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Robert

Install went just fine. I've had some problems with inaccurate measures on the monitoring and once the panels all the said they shut themselves off for a period of time. I wish the monitoring was more accurate, because it's not.

1 year ago

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Reply from SunPower

Hi Robert, we appreciate the feedback and are significantly improving the performance of our monitoring system to show your data faster. During this upgrade, real-time and historical data for your system may not be available. We apologize for any inconvenience this may cause and if you send us a message with your account info we would be happy to reach out. We look forward to talking to you.

Aug. 15th, 2022