Name: SunPower
Rating: 3.9

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Verified Customer

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Debra Gieg

We went with Jeff Periera Home Energy with Sun Power. I was very impressed with how all of our questions were answered. All the paperwork was presented nicely and easy to understand. Once we decided to start the project, they make the process extremely easy. My husband and I are very pleased with the entire project from start to finish.

3 years ago

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Jason Henderson

BILL IS ACCESSIBLE AND THE EQUIPMENT APPEARS TO BE FUNCTIONING. HOWEVER, THE CREW THAT WAS HERE TOOK PICTURES OF THE ROOF UPON ARRIVAL WHICH THEY WERE SUPPOSE TO SHARE. THEY TOOK PICTURES, ONLIY AFTER I REMINDED THEM AND THEY DIDNâ€™T SHARE THEM. TODAY A ROOFER WAS HERE AND NEEDED TO REPLACE A CRACKED TILE

3 years ago

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Aaron

I interviewed about five different solar companies in Southern California. Sun Power was honest and offered the best product in the industry. I did my homework and they were everything I hoped for. Without question, Sun Power is the best solar company in Southern California

3 years ago

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Siaki and Donna Fa'ainuinu

Hats off to Michael F, great sales rep. - great response time - very knowledgeable. SunPower Eco Solar - great company! They worked efficiently to ensure us that the total system would be completely installed before the end of 2019. Great communication from the office admin. secretary, Colleen. Workers did a great job! They took care of putting away everything and cleaning up all the rubbish too! Installation workers as well as the office staff were so respectful and willing to help with our concerns and questions.

3 years ago

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Mike C Edwards, IL

Transition from initial consultation to actual install was so easy. They explained everything in plain sense and all the numbers came out even. NO hidden costs!! What a tremendous crew we had to install panels on roof. We will be recommending them ...most definitely.

3 years ago

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Kayla K.

Heather was super helpful with understanding what we were getting. Things were fully explained and compared and so far, the calculations were spot on for how much we needed. I only wish our original solar was through Sun Power!

3 years ago

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John Hayes San Antonio, TX

Quality product and installation team. Office staff did all the necessary work to get permissions from the home owners association and our utility company. The install was scheduled with a timeline indicating several landmarks along the road to completion so we always knew the progress.

3 years ago

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Verified Customer

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Fantastic company! Austin, TX

SunPower is a fantastic company, from the smooth and professional sales process, to their customer communication once the order was placed, and the amazing efficiency and speed in which they were able to install the panels (and all during a pandemic!) I highly recommend this company.

3 years ago

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Veronica

I rate them highly for the quality of the product and the fast, trouble-free installation. The whole team from sales to installment were friendly, easy to work with and really knew what they were doing. They answered all my questions.

3 years ago

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Michael Press

The sales people, installers and support person did an outstanding job however the quality of the staff that handled our payment was far from excellent - Twice we were told that checks were not received when we had notification that, in fact, they had been. This has caused us to have to go through considerable effort to provide evidence that the checks were cashed. On the first check Sunpower discovered their mistake, don't know yet about the second.

3 years ago

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CorvetteJoe33 Bethlehem, PA

Sunpower has one of the highest efficiency panels on the market, and now thay have an upgraded panel as well which produces even more power in the same size panel. Their 25 year warranty is exceptionable and their comittment to soalr power is second to none!!

3 years ago

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Great solar panels, great value! Endicott, NY

Definitely the best solar panels on the market. When I am making a large investment for solar panels, I want to make sure they have the best warranty, and are the most efficient. SunPower definitely hits the mark with the product and the warranty.

4 years ago

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Apple Valley, CA

SunPower's local installer in the San Bernardino/Riverside area was fantastic. The customer service pre-installation was great, their installers were very good and even the follow-up has been excellent. Not to mention, the SunPower panels are some of the best, if not the best, in the industry.

4 years ago

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Wayne Perryman

I chose SunPower for my residential solar system because they make long-lasting, high-quality panels with the best efficiency rating in the industry. I also like their integrated approach to system design, in which they manufacture and use all of their own components.

4 years ago

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John Crone

I did research and SunPower Panels seemed to be better than all the other panels we looked at. The Install Team were above our expectations. We had heard so many other people going Solar that were disappointed about the installation but we could not be happier.ptions were brilliant

4 years ago

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Abner Hinojo

I am super pleased about the panels I have. Sunpower panels and Enphase Energy micro inverters are an unbeatable combination. I feel at ease knowing my panels are covered for any issues whatsoever as long as I own them. Feels good to be on the renewable energy bandwagon. :)

4 years ago

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Verified Customer

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Steve & Cyndee Holm

The best product out there, no sub contractors, installers who work for the company, products made in the USA and even with financing and the monthly payments we are still way ahead at the end of the month. The program works just like promised.

4 years ago

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Anonymous

I have been very pleased with the technical support the few times I needed it and our salesman, Kenny R has been just great in follow-up, monitoring, analyzing, and reporting on our progress for a system that has only been fully in place since December 2019.

4 years ago

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Dean S Ripon, CA

Sunpower has earned and kept my trust as a company who truly values their customers. We experienced a leak in a part of the roof that their subcontractor had worked on and they sent someone out within 30 minutes of being notified of this. That is extremely impressive!

4 years ago

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TJ Lake Havasu City, AZ

High quality panels have been producing as quoted for over a year, the monitoring system installed not only shows production but also home usage, during the quoting and installation process I had a lot of questions and South Coast Solar was incredibly responsive and made extra trips to my home to connect the system in the way I requested.

4 years ago

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Pat of North Cape May NJ Cottonwood, AZ

They have been 100% as they promised. I've had two issues over the past year, and they fixed/responded right away. I daily/monthly/yearly monitor the output (I am obsessed with spreadsheets) and every number is as promised or slightly better!

4 years ago

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Happy solar person Fairfield, CA

In some form or another I have had solar with Sun Power panels for the last 15+ years. Both purchase and lease. So far I have never been disappointed. The panels hold there efficiency very well. My first system I kept track of for close to 14 years, before I moved and the output was still 95%+. The lease I have now fits my lifestyle very well.

4 years ago

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Solar Farmers

The SunPower app does not work properly since installation approx 4 months ago. We constantly receive error messages about Wifi connection; slow data transmission; etc. We are unable to see true stats for ourself so every month we have to wait for our electricity bill to confirm the system is truly working. We like to see our own stats in real time, which is what we were told we'd be able to do. When we call the SunPower customer service number we're referred to our installer. The installer has come out to check our unit multiple times, they contacted SunPower about the issue but are uncertain when the app will function properly. This app situation with no solution in sight is not ideal and we feel like we have been taken advantage of. We were told we'd be able to monitor our unit, but we cannot.

4 years ago

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Don H. Richmond, CA

Easy to work with in the planning stages. Great coordination with the City for Permit Inspections. Smooth, clean installation. The only delay was PG&E's acceptance and connection which SunPower had no control over. Plus, all is working well and meeting my needs.

4 years ago

Reply from SunPower

Thanks for choosing SunPower, Don!

Aug. 5th, 2019

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SunPower installed by Freedom Solar

Believe we got superior Solar panels from SunPower that looks good, performs outstanding, and awesome monitoring app. The only "ding" is the high cost of panels, but I figured I'm in this for the long term and felt we will reap higher reward when it gets to 15, 20, 25 years old.

5 years ago

Reply from SunPower

Congrats on going solar, Corey!

Feb. 20th, 2019

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Robert Guynn Wallingford, CT

We went live on our 10.8 KW SunPower Maxeon 435 system on 2/6/23. Since that time we have accumulated -$728 In credits from Eversource, our local CT electric company. This is in stark contrast to our previous average monthly bill of $240…which can reach well over $400 during summer months due to air conditioning and various inground pool utilities. Our SunPower dealer/installer, SAVKAT out of Bristol, CT, have been there for us…not only during installation & startup but along the way fielding our questions. Given the added real estate value, monthly credit accumulation, tax credits & the recent 40% increase in Eversource rates, our break even point has been calculated at <5 years .

9 months ago

Reply from SunPower

We appreciate you sharing your SunPower experience. It's exciting to have you as part of the SunPower family, and it's such a joy to see your satisfaction with your transition to solar. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!

Jul. 14th, 2023

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David Loy Chillicothe, IL

425watt panels x20 for a 8.5kw system All paperwork was done online including the financing. All went through perfectly and was explained beforehand. Did not beat winter however so install was delayed to late Feb 2023. Install crew were fantastic and were done installing the 20 panels on my roof under 6hrs. Electrician came out the next day. The electricians were great, answered my questions and even tolerated me changing my mind on where to install the equipment. System failed activation the 1st time by Ameren for a "Rate Limit Failure"...it produced too much power too quickly. Yeah, it is a new guideline that SunPower did not know of, they sent a tech out to provision the equipment with the proper limit within a couple of days. Then I had to wait on Ameren again. Passed the 2nd inspection by Ameren on March 10, 2023 and has been producing as it should. At this point, I have nothing bad to report on the system, or the company.

11 months ago

Reply from SunPower

We appreciate you sharing your exceptional experience and feedback, David. Congratulations on going solar and thank you for helping us change the way our world is powered!

May. 15th, 2023

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AJ Surprise, AZ

Absolutely the worst customer service I’ve dealt with - apologies like crazy but no performance - in a month from now it’ll have been 1/2 a year without power and no word on when it’ll be fixed. All I’m left with is major regrets for my Sunpower contract. Buyers beware!

1 month ago

Reply from SunPower

Hi we are sorry for the inconvenience, if you need assistance, please contact us using the new Help Center in the mySunPower app. You can find the Help Center in the menu under your profile tab in the app. You can also find answers to commonly asked questions and other resources via the Support and Resources page at us.sunpower.com.

Mar. 6th, 2024

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Ken Brown San Rafael, CA

Improper installation has left our roof with at least approximately 8 + leaks. SunPower came out and moved the panels around because the hold down screws came through the roof and leaked. They filled the holes with silicone expecting to stop the leaks. They said they wouldn't know if that would work until it rained and to get back to them if the problem continued. We have been contacting them for the last 4 months without a response. I'm told by a roofing contractor that the panels have to come off and the roof repaired before the panels can be reinstalled. San Rafael, Ca

2 months ago

Reply from SunPower

Ken, we're sorry to here you are having issues with your roof. Please send us a private message with your account and contact details and we will have a specialist reach out to help. Thank you for bringing this to our attention and we look forward to talking to you soon.

Feb. 13th, 2024

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Becky Dixon Humble, TX

Started off great, but unfortunately still dealing with an installation issue 8 months later. Freedom Solar, the installation partner, installed our panels too low for our flood zone. I’ve spent over $130k and countless hours trying to get Freedom out to move the panels so we can pass inspection. The city inspector literally stops by once a week and I just can’t get anyone at Freedom to resolve this. I wish SunPower would live into the seamless service they promised. Dozens of calls and tickets that just circle. So frustrating

2 months ago

Reply from SunPower

Becky, we're sorry you're having issues with your installation. Please send us a private message here with your account and contact info and we will have a specialist reach out to assist you. We appreciate you bringing this to our attention and look forward to talking to you soon.

Jan. 31st, 2024

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Steve Hurlburt Mayfield, KY

I actually purchased solar panels from this company about 12 or 13 years ago and I was very happy I did so they worked as expected and the company was a pleasure to work with, in fact so much so that I had 5 of my friends contact them, all of which purchased their own. Sadly this all changed with the company a couple of years ago. My unit was no longer producing the power it should. I contacted SunPower and almost a year later they resolved the problem. Yes I said that right almost a year. But that isn't even the worse of it, their technician who replaced the faulty unit created a problem with the electrical that caused the main breaker on my house to burn out. At the time I did not realize that, plus it was in the middle of summer here in Arizona, 100 plus degrees. The electrician that did fix the problem had to disconnect the solar panels to do so. This cost me over $1000, which I have been trying to collect for over 6 months now. The company just flat out refuses to work with you. They haven't denied it, which they can't, but they haven't reimbursed me either. Sadly I have spoken with two others that purchased the solar panels which have had problems to where they are unwilling to work with them as well. This company has gone, at least to me, as gone from a good customer service company to an extremely poor one. At this point if you are looking for solar panels, which I believe are a good investment, I would definitely look elsewhere.

3 months ago

Reply from SunPower

Steve, we are sorry to read that your expectations are not being met and that you are having trouble getting your issue resolved. We see that your case was recently escalated and that your new case manager is actively working to resolve your issue. You can expect an update regarding your case soon. We appreciate you bringing this to our attention and want to restore your faith in SunPower. Thank you for your feedback.

Jan. 22nd, 2024

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Fred

My main complaint is my roof was ruined in the hailstorm and I can't get sunpower to come out and take it off and put it back on. Their equipment seemed pretty good. Install was excellent.

8 months ago

Reply from SunPower

Hi there Fred! We are sorry to hear about the storm. Contact our support team at 1-800-SUNPOWER (1-800-786-7693) or email [email protected] with your contact details. We will reach out to assist you and work towards a resolution. We value your business and thank you for bringing this to our attention.

Jul. 25th, 2023

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Dan Doidge Lake Havasu City, AZ

Shaun and Jimmy were the best installers that I could of asked for. They were very knowledgeable and fast! They really deserve a large bonus this year!

9 months ago

Reply from SunPower

Your feedback is essential to us in improving our services; thank you for sharing your experience. We are thrilled that Shaun and Jimmy provided helpful service. Please reach out to us if you need any assistance. Thank you for helping us change the way our world is powered.

Jul. 19th, 2023

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Glenn Zinter

Liked installation of panels. Liked system’s durability in face of two of Denver Colorado’s hail storms. Liked ability to monitor system on a device

9 months ago

Reply from SunPower

Glenn, we are delighted to read you are pleased with your panels and system. Thank you for helping us change the way our world is powered!

Jul. 17th, 2023

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John Groff

I enjoy the lower power bill and when the grid goes off line I have backup power. Lost power three time from the grid since I had the solar and battery backup installed.

9 months ago

Reply from SunPower

Hi John, we are so happy to see how satisfied you are with your SunPower system. Please reach out in the future with any further questions that may arise or any additional feedback. Seeing clients happy and confident with their results in choosing SunPower is always a pleasure. Thank you for helping us change how our world is powered!

Jul. 12th, 2023

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Kenneth

They've been very helpful. We've had to call a couple times and they gave us answers right away, was not hard to contact anybody, and the service was great.

10 months ago

Reply from SunPower

We are happy to read you are enjoying your system and received exceptional experience, Kenneth. Thank you for helping us change the way our world is powered!

Jun. 22nd, 2023

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Christine Chicago, IL

SunPower panels are performing as estimated. We are very happy with the final installation and ongoing solar production. Communication was great throughout the process

10 months ago

Reply from SunPower

Christine, we appreciate the wonderful review. It is great to read that we have met your expectations. Congratulations on going solar and thank you for helping us change the way our world is powered!

May. 30th, 2023

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Jimmy WA

Like the product because of the product was built with the house what I dislike of the new product was the fact that you could not tie into the old or old into new system

11 months ago

Reply from SunPower

Jimmy, we appreciate your review and delighted to read that you are enjoying your system. If you still have questions please call our support team at 1-800-SUNPOWER (1-800-786-7693) or shoot us an email to [email protected]. Thank you for your feedback and we look forward to talking to you.

May. 24th, 2023

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Charles Brighton, CO

Installers took a bit longer than expected. I referred my neighbor Greg and Kathy but didnt recieve a presento. I loved the job your guys did . The system is working flawlessly. Thank you.

11 months ago

Reply from SunPower

We sincerely appreciate you sharing your SunPower experience. It's always a goal to provide our customers with the best service possible. If you still have questions, please call our support team at 1-800-SUNPOWER (1-800-786-7693) or email us at [email protected]. Thank you for helping us change the way our world is powered!

May. 17th, 2023

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Pamela San Diego, CA

My Husband and I are thrilled with our system so far.........it's only been a little over a year since installation. Our SDG&E true-up was $52. We used the air conditioner everyday is was hot last year! We should have done this 3 years ago. Thank you

8 months ago

Reply from SunPower

Pamela, your feedback is truly appreciated. We are so happy to read your satisfaction with your decision to go solar. Thank you for helping us change the way our world is powered!

Jul. 31st, 2023

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Nancy San Diego, CA

They were very responsive and they installed the solar very quickly. They they kept me informed of what was happening before it happened. I haven't had any issues with it. I thought they provided excellent customer service.

1 year ago

Reply from SunPower

Thank you for sharing your SunPower experience. It is always a pleasure seeing clients happy and confident with their results in choosing SunPower. We're always here to help and are just a call, message, or email away. Thank you for helping us change the way our world is powered!

Mar. 22nd, 2023

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Philip San Diego, CA

Install went fine. It's operating as predicted. I had some problems with my Wi-Fi connection to the Internet and it took a long time to get it fixed, but that's the only problem with it.

1 year ago

Reply from SunPower

Philip, we appreciate your review and delighted to read that you are enjoying your system. If you still have questions please call our support team at 1-800-SUNPOWER (1-800-786-7693) or shoot us an email to [email protected]. Thank you for your feedback and we look forward to talking to you.

Mar. 22nd, 2023

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David San Antonio, TX

The installation process was delayed quite a long time and that was probably the worst part of it. They left pipes and tubings on top of the roof, material on the floor and wires or extra clips and wires hangers left on the roof. I have about 4 panels that Sunpower installed and it's rare they get sun because of the position they put them on the roof where they could have probably been placed in another location. So I have let's say 4 panels that are bringing I'd say 15% or 20% capacity compared to the other ones.

1 year ago

Reply from SunPower

Hi, we sincerely apologize for your experience and would like to look into this further. When you have a moment, please email us at [email protected] with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.

Feb. 23rd, 2023

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Clifford Shafter, CA

Installation went very smoothly with no problems and it was done Efficiently and fast. They answered all my questions when I called and they provided great timeline tha they met.

1 year ago

Reply from SunPower

We are delighted to see your satisfaction with the installation process. We sincerely appreciate the feedback and couldn't be happier with this glowing review. Thank you so much for choosing SunPower and helping us change the way the world is powered.

Jan. 19th, 2023

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George Palm Desert, CA

Anytime I've had a problem or a question they've responded immediately. As far as putting in the panels and the laborers that did it and everything else, it was outstanding. The issue that I had was with my HOA and with the office in the time it took to get the project done.

1 year ago

Reply from SunPower

George, it was great to read your wonderful review. We are delighted to know you have received exceptional customer service. Thank you for helping us change the way our world is powered!

Jan. 16th, 2023

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John Helt Woodland Hills, CA

Coordinated services and delivering to promises. The SunPower team took care of everything from start to finish and as a homeowner I was able to observe their efficient delivery and professional performance.

1 year ago

Reply from SunPower

We sincerely appreciate the feedback and couldn't be happier with this glowing review! We pride ourselves on our customer service and see your experience has been no exception. Please reach out to us in the future with any questions you may have. Thank you for helping us change the way our world is powered!

Jan. 5th, 2023

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Forough Douraghi San Diego, CA

The staff were very polite and helpful. They are willing to listen to their costumers complain and resolve it. They will call back to make sure their customer issues has been resolved.

1 year ago

Reply from SunPower

Forough, we appreciate your feedback and delighted to know we continue to meet your expectations. Thank you for helping us change the way our world is powered!

Jan. 5th, 2023

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Keone Pelletier Pearl City, HI

Customer service is very important to me And everyone I spoke to were friendly and very helpful in answering my questions. If they wasn't sure they checked and got back to me in a very timely manner I am very pleased.

1 year ago

Reply from SunPower

Thank you for sharing your SunPower experience. We strive to give our customers the best-in-class service and products. Please feel free to contact us if there is anything we can assist with in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!

Jan. 5th, 2023

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Ken Goebel Phoenix, AZ

Overall, positive rating. Only issue was not measuring the grid voltage before design and installation. We are 208VAC and a 240VAC system was initially installed. SunPower corrected the issue by sourcing and installing new micro-inverters rated for 208V

1 year ago

Reply from SunPower

Ken, we appreciate the review and feedback. It is great to know we were able to resolve your issue. If you have any questions or concerns please shoot us a private message here on Best Company with your account and contact details and we would be happy to get you connected with a specialist. Thank you for helping us change the way our world is powered!

Jan. 5th, 2023

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Jim Boyle

very professional on the install, not told i had to build up credit on solar to see my electric bill go down, not happy

1 year ago Edited December 22, 2022

Reply from SunPower

Thank you for taking the time to share your experience. Your feedback is essential to us in improving our services. Please call us at 1-800-SunPower; we'd like to have the opportunity to restore your confidence in SunPower.

Dec. 22nd, 2022