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Sunnova

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9.8

Overall Score

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LAST UPDATED: April 19th, 2024

Since 2012, Sunnova has been providing solar power and energy storage to residents and business owners across the country. 

The company offers a solar industry-leading 25-year service commitment on all solar panel installations, and that is inclusive of roof penetrations. 

Furthermore, the Sunnova Adaptive Home™ solution integrates smart technology into the solar installation by optimizing energy sources for the unique energy needs of the homeowner. 

Sunnova offers a number of attractive financing and ownership models, but conditions do apply.

Read on for a comprehensive look at what Sunnova has to offer: what customers are saying, where it excels, how it can improve, and what prospective customers can expect overall. 

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The Good

  • Robust 25-Year Warranty 
  • Diverse Energy Solutions
  • Flexible Financing and Ownership Models 
  • Proven Longevity in the Industry 
  • Overall Positive Customer Sentiment 
  • Helpful Moving Options
  • Wide State Availability

Robust 25-Year Warranty

Sunnova offers an above-average 25-year warranty that covers various aspects of solar systems, including roof penetration and a production guarantee. This comprehensive warranty showcases the company's commitment to standing behind its products and services for the long term. (For context, many solar companies offer only a 10–12 year workmanship warranty covering roof damages.)

Sunnova's comprehensive monitoring services, available 24/7, allow customers to track their system's performance and energy production. The integration of production data and easy account management through an online portal ensures that homeowners can effectively manage their solar systems and utilize warranty coverage if needed.

Diverse Energy Solutions

Beyond solar power, Sunnova extends its offerings to include battery storage, electric vehicle (EV) charging stations, and the Sunnova Adaptive Home™ concept. The company's innovative approach enables customers to harness the power of solar energy for both their homes and EVs, further enhancing their sustainability efforts.

Flexible Financing and Ownership Models

Sunnova provides customers with a trio of financing options: Power Purchase Agreement (PPA), equipment lease, or financing with low Annual Percentage Rates (APRs). 

A PPA requires customers to pay for the energy produced by the system at a flat monthly price. With the standard lease option, the customer essentially rents the panels from Sunnova. With both PPAs and equipment leases, Sunnova retains ownership of the equipment, allowing customers to benefit from clean energy without the upfront costs of equipment ownership.

The company's financing option gives homeowners the opportunity to purchase a system without any upfront costs and pay a fixed amount each month for a 25-year term, which is substantially less than the average electric bill. At the end of the term, the customer will fully own the solar power system.

Proven Longevity in the Industry

Having been founded in 2012 and successfully surpassing the 10-year mark, Sunnova's longevity underscores its stability and experience in the solar industry. In general, company longevity often translates into the ability to navigate the ever-changing landscape of renewable energy while relying on reputational strengths. 

Overall Positive Customer Sentiment 

Sunnova garners an overwhelmingly positive sentiment from its customer base, a testament to its commitment to excellent customer service and efficiency. While a few negative reviews exist, the company's proactive response to these concerns demonstrates a dedication to resolving issues and utilizing feedback to improve its processes.

Helpful Moving Options

If a customer within Sunnova's residential solar market decides to move while under contract, Sunnova offers a number of options. The customer can do one of the following: 

  1. Transfer the service agreement over to the new owner,
  2. Pre-pay the remainder of the contract and transfer it to the new owner, or 
  3. Move the system to a new address. 

This is especially beneficial for homeowners who are less permanent.

Wide State Availability

Not only does Sunnova install quality panels, but the solar company also provides backup battery storage in the event of a power outage in the following states: Arizona, California, Colorado, Connecticut, Delaware, Florida, Hawaii, Illinois, Maryland, Massachusetts, New Jersey, New Mexico, New York, Pennsylvania, Nevada, New Hampshire, Rhode Island, South Carolina, and Texas.

The company's renewable energy services are also available in the Virgin Islands. 

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The Bad

  • Long Contract Terms
  • No Buyout Option for Leases

Long Contract Terms

Sunnova requires a 25-year service agreement, which is higher than the average 20-year agreement employed by most other solar energy companies. While this can still lead toward a path to ownership, longer-termed solar loans are often accompanied by relatively higher interest rates. Customers should get in touch with a Sunnova employee for specific terms and conditions prior to signing a contract.

Additionally, Sunnova does not offer a production guarantee for the PPA option, which can be detrimental if the system isn't producing as much as it should be during the length of the contract.

No Buyout Option For Leases

The company's lease options do not include a buyout option for the Sunnova customer, which creates a disadvantage for those who may need to move while under contract.

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The Bottom Line

Sunnova has a simple mission: provide competitive solar solutions across several states.  and offers a variety of financing options, including a cash purchase, a solar lease, or a PPA. 

From flexible financing options to a strong customer service ethos, the company strives to make solar power accessible and hassle-free. The inclusion of diverse energy solutions, comprehensive warranties, and monitoring services further solidify Sunnova's position as a contender in the solar industry. 

While it's essential to consider factors such as ownership models and the varying nature of customer feedback, Sunnova's commitment to innovation and sustainability makes it a promising option for those looking to embrace clean energy solutions and reduce their environmental impact. 

As with any significant decision, prospective customers are encouraged to research thoroughly and consult with solar professionals to ensure the best fit for their specific needs. You’ll find nearly 3,000 Sunnova reviews below. 

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4.7

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4,946 Reviews

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Featured Review

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Liza Pereira Deltona, FL

We had many companies come to our house and try to sell us solar panels one even tried to rent solar panels to us but they were not within our budget. Sunova is the only one who offered us exactly what we needed. We are pre-senior citizens and are looking at a fixed budget in which we needed solar panels in order to make sure that our quality of life is not compromised because of the soaring electric rates. So nova offered us a budget based rental of solar panels in which they maintain them for us which is another plus and fits within our budget. We were concerned about any maintenance and repairs that might occur but that worry is completely gone. They are solely responsible for whatever happens to the Panels that is beyond our control. This is the best program out there. As a mathematician the math adds up. I read the entire 32 pages of the contract and everything seemed legitimately good.

4 years ago

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Reply from Sunnova

Hello Liza Pereira, we are excited that to welcome you to the Sunnova Family! We work hard to make the switch to Solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feed back. ^JD

Mar. 24th, 2020

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Tony T

Panels installed by Trinity Solar are working great.... The whole process from signing contract to installation to setting up account went fast. The reason for only 4 **** Stars was the very poor, almost useless Sunnova App which only shows 3 things... KWH for Last 7 Days, Last 30 Days and All Time. Does not show daily amounts or other info on performance of system. (I had cell/PC App on my previous solar system when I lived in CT which gave all that info!!!) I would rate the Sunnova App a grade of "F". I was able to get the great app from inverter manufacturer Solar Edge... I would give Solar Edge app a grade of A+ -- Sunnuva MUST make available an app that allows users to see performance of system (which will enable users to show friends their results which will lead to referrals.

2 days ago

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Reply from Sunnova

Hi Tony T! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Apr. 18th, 2024

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Abner Lantz

I am still not very agreeable on the location of the panels on the building, due to some trees blocking the sun. The original estimate hadn’t included the trench, then after I signed contract I had to sign another contract for the trench. The trench backfill had a very rocky surface and wasn’t rolled or made flat. Cleanliness while the install crew was there was not exceptional. I am really hoping for results from this system soon.

17 hours ago

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Reply from Sunnova

Hello Abner, we value your continued engagement and appreciate your input regarding this matter. If you have any issues regarding your production, you may contact us, and we can further assist you.

Apr. 19th, 2024

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Victoria Torres

So far, I am very happy with Sonova thank you for your service. I am very glad to be out of the power company control power companies are getting ridiculous with prices so thank you for your solar. I feel I will have better quantity of life now that I have solar and it won’t hurt my budget. I’m happy to have become your customer thank you🙏

3 days ago

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Reply from Sunnova

Hello Victoria! Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Apr. 17th, 2024

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Soraya Vega-Rosado

I am very happy to have the system in my house. Being that I live in a place where electric power constantly fails and that I work from home, I can safely say I no longer have that problem. I can not afford to not have electricity because my work depends on it. I am actually paying the same/slightly less than what I was paying in my electric bill, but I choose to have it like that because I wanted to make sure we have electric power at home; feel safe that everything is working. I choose a larger system than my house needed because we wanted to make sure we cover future projects at home and also make sure to have double the battery capacity. I strongly recommend people to change one bill for the other since we have to pay for electricity anyway. This system makes me and my family more resilient and able to continue even under outages.

4 weeks ago

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Reply from Sunnova

Greetings Soraya Vega-Rosado, a warm welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make the process of switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. We appreciate your positive feedback and are here to provide ongoing support. Thank you for choosing Sunnova!

Mar. 22nd, 2024

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Dr. Judy Fisher

Customer Review Video

2 weeks ago

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Reply from Sunnova

Greetings Dr. Judy Fisher , a warm welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make the process of switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. We appreciate your positive feedback and are here to provide ongoing support. Thank you for choosing Sunnova!

Mar. 25th, 2024

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Solar

Have been please with Sunna thus far installing a roof before the solar panels are placed on the roof has been a smooth process and the works have all be professional, kind, polite and informative when questions have been asked - extremely friendly and profession company so far - have not had the worked completed but look forward to getting the 1sr step the roof done on April 16th. Thank you.

3 weeks ago

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Reply from Sunnova

Thank you, Solar! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 26th, 2024

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lynnditlow

I liked the material of the product , panels and explanation of their function during installation. amazing crew who completed the job in one day--amazing working together making everything fit perfectly. Kind, clean courteous and Professional. As they said We are part of the Sunnova Family! My neighbors watched all that was going on and I believe seeing the project completed gave them something to think about for their future home projects.

3 weeks ago

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Reply from Sunnova

Thanks for reaching out to us, Lynn. Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!

Mar. 30th, 2024

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Thanh Tran

The Sunnova installers damaged my clay tile roofs even though I gave them spares to patch back their damaged. It caused a leak in my house 8-years after install and $85K of damage. In addition, they wired the panels wrong. They had the panels installed in series instead of parallel, which made the system not effective. When I called customer service, they only guaranteed roof warranty of 1-year and the system warranty of 10-years as long as I don’t pay off my system. Unfortunately for me, I paid off the system to avoid paying their monthly charges. Their customer service was good to pick up the phone and answered my questions, but the company executed poorly to service or repair any damages their system created. I do not recommend Sunnova because they sub out their installation to people who are not qualified to work on solar or roofs.

3 days ago

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Reply from Sunnova

Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Please contact our customer service at (866)786-6682 or at [email protected] with your system ID. We appreciate your cooperation and are committed to helping to resolve your concerns. Thank you for giving us the opportunity to serve you better.

Apr. 17th, 2024

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Charles Miller

Customer Review Video

3 weeks ago Edited March 27, 2024

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Diana Bianchi

My experience with Sunnova was pleasant from start to finish. I got all the information I needed, I asked for some time to think about it and was never pressured into it. After doing my research I reached out to move forward with the process and I'm very happy with the way things are going so far. ☺️

3 weeks ago

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Reply from Sunnova

Thanks for reaching out to us, Diana. Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!

Mar. 30th, 2024

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Ferenc Boldog

The interaction with Sunnova was the most straightforward part in the overall vendor/system selection, engineering design and installation process. They have clear communication with the client and well-established interactions with the installers.

3 weeks ago

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Reply from Sunnova

Thank you, Ferenc Boldog! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 26th, 2024

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Tom Burchfield

I liked the salesman Brock was very professional and helpful. The installers where very professional also and installed the system in a timely manner. I just turned on a couple days ago so I'm going to need some more time to check it out but I'm hoping it saves me money on my Electric bill like I was told it will.

3 weeks ago

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Reply from Sunnova

Thank you, Tom Burchfield, for taking the time to write us a kind review. Glad to hear that Brock delivered great service and answered all of your questions. Enjoy your new solar system.

Mar. 25th, 2024

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Sam Antoci

I was a bit sceptical at first, but decided to bite the bullet and get the system installed. My monthly cost was immediatly cut by 60-70% and its been great to get $5- $10 electric bills during the summer when we have the central air on non-stop!

3 weeks ago

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Reply from Sunnova

Sam Antoci, thanks for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We're excited to have you as part of the Sunnova family!

Mar. 25th, 2024

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Cathy Nappi

My Sunnova representative was wonderful. From the first time that we got together I found her to be very knowledgable about the solar industry. She was interested in my plans for solar. I have to give her the credit for my decision to go solar.

4 weeks ago

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Reply from Sunnova

We value your view, Cathy Nappi. Our aim is for you to fully comprehend each step of our process. Your feedback and involvement are essential to enable us to offer energy-saving solutions to more homes. We are truly appreciative of your support and are happy to hear your experience with your Sunnova representative!

Mar. 26th, 2024

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Roberto Fois

Sunnova manages my solar panel array, which has consistently produced most of the electricity we need for our home. Even with the many appliances we run in the house, the production seems to be sufficient to make us less dependent on the grid. The app that monitors the system is also quite user-friendly.

4 weeks ago

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Reply from Sunnova

Greeting Roberto! Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Mar. 26th, 2024

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Kay Morris

Great customer service! I was cautious at first because of other experiences with other solar companies but between V3 and Sunnova my experience has been great. Solar panels go in on Tuesday along with a new breaker box (2 days for the panel). Communication has been great for all steps leading up to this.

4 weeks ago

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Reply from Sunnova

Greetings Kay! Thank you for choosing Sunnova as your solar service provider! Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey. We're here to support you every step of the way!

Mar. 26th, 2024

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Randall Halcom

Very pleased with the whole process. My only go back would be for a better explanation of the federal tax credit. You don't get it all in the first year unless you owe huge taxes. I had to make significant investment changes to get the remaining 70% in the second year.

4 weeks ago

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Reply from Sunnova

Thank you, Randall Halcom! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 26th, 2024

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Rick McB

Thank you for your help in establishing us as solar users. The operation was seamless. Rick especially was knowledgeable and explained every question we had. It was a flawless job and we thank you so much. Sincerely, Richard McBurney and Cynthia McBurney.

4 weeks ago

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Reply from Sunnova

Thank you, Richard and Cynthia McBurney for taking the time to write us a kind review. Glad to hear that Rick delivered great service and answered all of your questions. Enjoy your new solar system.

Mar. 22nd, 2024

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George Galloway Albuquerque, NM

I have had no issues with the company. I knew during contracting that my bill would go up by about $5.00 every 6 months or so, which I was told is less than projected increases from my electric company, but I do wish that it was less than a dollar every 6 months or a year. Wishing thinking, but I just wanted to say that. You are doing very well because that is my only concern. Thank you for such good service! My family and I appreciate it!

1 month ago

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Reply from Sunnova

Hello George Galloway, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Mar. 9th, 2024

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Mike Pimper

I gave Sunnova a 5 rating and in doing so, the benifit of the doubt. This adventure has taken 3 months longer than predicted. I believe Sunnova was powerless as living in a rural area was tha main cause of delay and the other, Arizona Public Sevice, my energy provider. Sunnova's communication throughout the process was outstanding as was the installer, Titan. If considering solar, i recommend Sunnova! Thx

1 month ago

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Reply from Sunnova

Hello Mike Pimper, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Feb. 26th, 2024

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Steven Kremer

Sales pitch was great. Then they turned my project over to second and third party installers and operators. Did not hear from them until after the fact. I was getting bounced around from Sunnovo and the third party operator. So far the third party site is more informative than the information available on the sunnovo app. I have to have both to see what is going on. Kind of inefficient. Still waiting to see what my FPL cost savings will be.

2 weeks ago

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Reply from Sunnova

Hi Steven, thanks for your feedback; it's invaluable to us in improving our services. We apologize for any inconvenience caused and appreciate your understanding. Please know that we're here to support you every step of the way. Please do not hesitate to reach out to our customer service team for assistance at [email protected].

Apr. 2nd, 2024

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LaPastora66

I’m so very glad I got this entire Solar system. The projected monthly bills are well around my reach and the yearly increase is of no surprise. Will recommend this system to everyone I know. You all deserve a raise

2 weeks ago

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Reply from Sunnova

Hi LaPastora66, thank you for your message. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Apr. 1st, 2024

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Yvonne Whisenant

Customer Review Video

3 weeks ago Edited March 26, 2024

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Reply from Sunnova

Thank you, Yvonne! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family

Sep. 15th, 2023

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cynthia trepanier

Fantastic group to work with. Trinity Solar is who we went through and they are partners with Sunnova. The entire experience was easy and we loved working with everyone involved

3 weeks ago

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Reply from Sunnova

Hello, cynthia. We appreciate your review and are happy to hear that you received excellent service and a positive experience from our team and trinity solar!

Mar. 30th, 2024

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David Jorg

They helped us convert to solar, including the necessary panel upgrade and the process even prompted us to pursue getting a new roof that was covered by insurance due to recent hail damage.

3 weeks ago

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Reply from Sunnova

Thank you, David Jorg! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 25th, 2024

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Suzanne Kidwell

Sunnova had a wonderful sales staff and panel crew to install the product. We asked questions and they answered each one. They also offered multiple offers to help us pay for the product.

3 weeks ago

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Reply from Sunnova

Suzanne Kidwell, thanks for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We're excited to have you as part of the Sunnova family!

Mar. 25th, 2024

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Walter Molter

I was very pleased with everything some of the bid I thought they were very upfront it explaining everything and I got everything done on a timely manner in which they said they would

3 weeks ago

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Reply from Sunnova

Hello Walter Molter, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.

Mar. 25th, 2024

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Phil Krygsheld

The representatives were readily available to answer our questions. They got back quickly and professionally. They gave us the information that we needed to make the best decisions for our home. Thank you!

3 weeks ago

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Reply from Sunnova

Phill, thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Mar. 28th, 2024

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Gemmy

Just beginning processes to have solar energy installed. Ethical energy and sunnova have made the process very easy to this point…..waiting on municipality to review and approve permitting requests.

3 weeks ago

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Reply from Sunnova

Hello, Gemmy. We value your positive feedback. We're dedicated to offering the finest customer service possible. We hope you are able to be in service soon!

Mar. 26th, 2024

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Donna

Everything went smoothly from the very beginning. Matt was very good at explaining every last detail and answered all of my questions. I'm very happy with my decision. I only wish I had done it sooner

4 weeks ago

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Reply from Sunnova

Hello, Donna. We appreciate your review and are happy to hear that you received excellent service and a positive experience from Luke!

Mar. 30th, 2024

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Mark E

I have nothing but great things to say about this company. They keep my system updated without me having to ask and all the maintenance required to update. Any information is always free. Great company.

4 weeks ago

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Reply from Sunnova

Hello, Mark E. We value your positive feedback.! We're dedicated to offering the finest customer service possible.

Mar. 22nd, 2024

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Lois Burke

From the initial meeting with the sales rep, to the installation of the solar panels to the completion & execution of the whole project I was very pleased with the results, & would highly recommend this company

4 weeks ago

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Reply from Sunnova

Thank you, Lois Burke, for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey. Welcome to the Sunnova community!

Mar. 22nd, 2024

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Cheryl Labombard Wood

When a homeowner makes a large purchase , you look for a company that makes it clear and professional. Any and all questions were addressed and explained in detail. Everyone was very easy to reach and pleasant to speak with.

4 weeks ago

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Reply from Sunnova

Cheryl Labombard, thanks for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We're excited to have you as part of the Sunnova family!

Mar. 22nd, 2024

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Kim Mie

Shane was never pushy, he took the time to explain everything so we understood it. He let us take our time to come to a decision. He was patient with us. He explained everything we needed to know.

4 weeks ago

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Reply from Sunnova

Thank you, Kim Mie, for taking the time to write us a kind review. Glad to hear that Shane delivered great service and answered all of your questions. Enjoy your new solar system.

Mar. 22nd, 2024

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Domonique Avila

Sunnova is a reliable and very dependable company when it comes to customer service and install. As an Electrician I can also appreciate their professionalism. I definitely recommend their services!

4 weeks ago

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Reply from Sunnova

Hi Domonique Avila. we appreciate your positive feedback and review. We are happy to welcome you to the Sunnova family!

Mar. 22nd, 2024

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Robert Frye Tucson, AZ

Great company to work with very honest and answer questions that I have work done in a timely manner I haven’t received my first electric bill yet but by my meter reading I’m very pleased. They are an excellent company to work with

1 month ago

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Reply from Sunnova

Hello Robert! Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Mar. 18th, 2024

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Nolan Kurtz Harrisburg, PA

Entire process for start to finish went smoothly and as indicated. I really like the concierge team and service they provide. They kept us apprised of the completion of each step as well as what was going to happen next. They hit every milestone timely.

1 month ago

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Reply from Sunnova

Hello Nolan Kurtz, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Mar. 13th, 2024

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Emily Mary Dallas, TX

Sunnova has been excellent to work with,from the beginning of the process to the end. Everyone I dealt with was very knowledgeable and professional. If you're considering solar,I highly recommend going with sunnova because they are reliable, affordable and have great customer service. "I highly recommend sunnova to anyone looking for solar power.

1 month ago

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Reply from Sunnova

Hello Emily Mary, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Mar. 5th, 2024

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Karel Hecker Barstow, CA

The sales representative was very knowledgeable in answering my questions. The installers were excellent. Customer service was not as helpful. Customer service said i could receive my invoice through regular mail not through the internet. When i called again customer service said they could not do that. I am a victim of identity theft and do not like doing any business on line and it states in your contract that I can choose to have it nailed to my po box. My electrics bill is still higher than I like. But what's done is done. I see solcius went bankrupt. I can no longer reach the sales representative and a few times when i called customer service you referred me to the sales representative. In the future I believe you all need to be on the same page.

1 month ago

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Reply from Sunnova

Hello, Karl Hecker. We value your review and your feedback. We take your concerns seriously and are dedicated to giving you the best customer service we can. Please email [email protected] with your system ID and name so we can address the issues you are experiencing right away. Thank you.

Mar. 4th, 2024

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Edward Hozalski

Having the solar system installed was an easy process. The company replaced my roof then installed the solar panels. Monitoring the system is easy and can be done using a computer or smart phone. The technology appears to be top notch.

3 weeks ago

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Reply from Sunnova

Hello, Edward. We appreciate your review and are happy to hear that you received excellent service and a positive experience. We are happy to welcome you to the Sunnova family!

Mar. 30th, 2024

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Sunny days

When I was approached to have a system installed, the salesman and the follow up team were very informative and thorough. The installation was accomplished quickly and the team cleaned everything up and left the property clean. I have recommended Sunnova to all of my friends and acquaintances .

4 weeks ago

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Reply from Sunnova

Sunny days, our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction. We worked hard to make the switch to solar seamlessly, and we are very happy to know that your experience reflected what we were looking for. We welcome positive feedback.

Mar. 26th, 2024

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Anita Fendrick

No high pressure salesmanship. D J was able to give us answers to every questions we had. We were quite comfortable with his team. and he put us in touch with Catherine Ricalton to get even more answers. and just like DJ, she was quite prompt in reply.

4 weeks ago

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Reply from Sunnova

Hello, Anita Fendrick. We appreciate your review and are happy to hear that you received excellent service and a positive experience.

Mar. 22nd, 2024

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wtakio

I really appreciate how helpful everyone has been through the whole process of “going solar”. Early on every time I had questions and concerns our solar consultant was always willing to make time to meet and explain, clarify and educate us on everything we needed to know. Beyond that all other steps to go live were straight forward and easy and the cutover was seamless that I only knew it happened because I received confirmation that our electricity was now being generated by our solar panels. What a great experience for someone like me who knew solar could be beneficial but was a little skeptical of how to make the transition. Now we have been live for a couple of weeks and everything seems just as it was before when we were getting our energy direct from the electric company.

3 months ago

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Reply from Sunnova

Hello wtakio, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Jan. 12th, 2024

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Maynard Concord, NH

Customer service was amazing. A representative comes over to talk about how everything works before you decide if you want solar or not. Throughout the whole process our rep, Dwight, would call or text us to give us updates. If any problems come up during inspection the company will usually help resolve it, we needed a new circuit box before installation and that was taken care of by Sunnova. After installation, we had to wait for the state to give the approval before turning them on. The whole process will take some time, it relies on the state, the energy company, and Sunnova. From day 1 to turning the solar on, for us, took about 8 months, but now our electric bill is basically gone, and we only pay for the solar panels (the price is discussed during consultation). Overall, we love having solar and have not had any problems thus far.

3 months ago

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Reply from Sunnova

Thank you, Maynard! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

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Crystal Dejuan

I wish i could give it -0. For 6 months my system was not working so my electric bills were over 500.00 a month plus paying Sunnova 93.00 a month. Then i wrote a bad review and my panels were fixed within hours. They lied for 6 months to me that parts were available. And they offered me only $250.00 in a visa card. What a joke! I should of been offered way more for me spending over $3,000 in bills. DO NOT BUY OR BELIEVE ANYTHING THEY SAY!

1 week ago

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Reply from Sunnova

Dear Crystal, we appreciate your continued engagement with us regarding this matter and understand the importance of resolving your concerns promptly. Please email us at [email protected] with your system ID or case number so that we can access your account details and provide the best service possible. We'll make every effort to contact you as soon as we have an update or additional information regarding your case.

Apr. 10th, 2024

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Letha Jenkins

Great customer service very helpful. Answer questions questions send out notifications and gave us updates either through message or email.

1 week ago

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Reply from Sunnova

We appreciate your review, Letha Jenkins. We aim to ensure you comprehend each step of our procedure completely. Your comments and participation are crucial in enabling us to provide energy-saving solutions to more homes. Your assistance is much appreciated!

Apr. 11th, 2024

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My system has been up and running since 2016. This year, I will have the panels washed and cleaned for better performance. Sunnova has been great to work with.

3 weeks ago

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Reply from Sunnova

Thanks for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We're excited to have you as part of the Sunnova family!

Mar. 25th, 2024

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Lisa Kondrat-Dauphin

The process was easy from start to finish. If there was a delay, I was always contacted. Everyone was professional and helpful answering any of my questions.

3 weeks ago

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Reply from Sunnova

Hello Lisa! Thank you for your positive feedback regarding your journey with us. We are pleased to have you as part of the Sunnova family!

Mar. 26th, 2024

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charles winston

Sunnova is the Best Solar Energy Company for me my Family and friends, they have the Products and Great Workmanship, and also A Good Customer Support

3 weeks ago

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Reply from Sunnova

We value your view, charles winston. Our aim is for you to fully comprehend each step of our process. Your feedback and involvement are essential to enable us to offer energy-saving solutions to more homes. We are truly appreciative of your support!

Mar. 26th, 2024